Sanitation Consultants
Republic Services IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 736 Customer Reviews
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Review fromron w
Date: 01/02/2025
1 starron w
Date: 01/02/2025
I called to sign up for service on 11/14/2023 and at that time I paid them for the whole year up front which was $543.20 over the next 12 months they kept sending me balances due in different amounts which was not agreed upon the original phone call since i paid the whole year up front, so after my year was up i went with a different trash service and now they are telling me I owe more money for them to pick up the trash cans that they delivered to begin with which was never discussed when signing up for the service. I paid what we agreed on to begin with and now they are threating to send me to collections for a service I already paid for. I will be seeking legal action.Republic Services Inc
Date: 01/03/2025
Hi *** Wild, we apologize for any communication breakdown, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank youReview fromBarry M
Date: 12/27/2024
1 starBarry M
Date: 12/27/2024
Never pick up trash as per schedule or sometimes never pick it up at allRepublic Services Inc
Date: 12/30/2024
*****, Please accept our apologies for the frustration you experienced by us missing your (blank) and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank youReview fromlisa a
Date: 12/19/2024
1 starlisa a
Date: 12/19/2024
Continues to try and bill me for services I never recieved.Republic Services Inc
Date: 12/20/2024
Hi **** ******, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromrachel g
Date: 12/18/2024
1 starrachel g
Date: 12/18/2024
Extremely overpriced service. Shop around, I promise you'll find cheaper and more reliable service elsewhere. I had to call several times for missed pick **** They routinely left trash behind, strewn all over the road and surrounding property. When I canceled their service, they proceeded to charge me $200 for the next quarter, even though I no longer had an account with them. Not only did they charge me for services no longer being provided, they also over **** my bank account and cost me an overdraft fee. I now have to wait 6 to 8 weeks for them to mail me a check to refund my money, because they allegedly cannot just refund my money directly back into my account. BE WARY OF AUTO PAY WITH THIS COMPANY AND THIS COMPANY IN GENERAL!!!!Republic Services Inc
Date: 12/23/2024
******, we are disappointed that we have lost your business. If there is anything we can do to make things right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromSammy E
Date: 12/16/2024
1 starSammy E
Date: 12/16/2024
They are the worst. They skipped picking up trash with no notices. When I called they said the driveway needs to be salted. They said they were coming on 12/16/24. No show. It's 53 degrees in *********! not sure what adverse weather they are talking about. And now they say it will be tomorrow. And tomorrow may never come. They have an assigned and unresponsive account manager called ****** who could care less about the account and that we are unable to change!This is beyond ridiculous. Even ONE star is TOO Much. While the CEO is earning more than 11 million per year, their customer service could not be worse.Republic Services Inc
Date: 12/17/2024
Please accept our apologies for the frustration you experienced by us missing your service and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromTricia F
Date: 12/13/2024
1 starTricia F
Date: 12/13/2024
Republic services raises their rates every quarter. When I asked to cancel, they price match but then the next quarter the bill is increased, and increases every quarter after. SO I cancelled for good and now they are charging $45 to pick up the tote. This company does not know how to be good customer service providers. It is absolutely ridiculous how greedy this company is!Republic Services Inc
Date: 12/17/2024
******, we are disappointed that we have lost your business. If there is anything we can do to make things right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromRoy R
Date: 12/09/2024
1 starRoy R
Date: 12/09/2024
These people are impossible to contact or work with. They have hidden fees and absurd pricing for any service you request. They told me I would be saving money to down size my dumpster so I did and they proceeded to charge me a $200 fee to drop off the new dumpster and still charged me for both dumpsters. They don't even pick up as often as they say they do. I've had several weeks where they just skip or send me a notification that they won't pick up but there's no bad weather or reason for the cancellation.After the double billing incident I could not get ahold of anyone that would help me and then they told me that if I cancelled they could charge me for 6 months work of services. $800+. I had to cancel because the person living at this address had been put into a care facility. They then refused to waive fees until I gave them proof that he was in a home. I sent them proof and it still took weeks for them to acknowledge it and waive the 6 months worth of fees! Now they are calling and sending me over due invoices for $300 worth of removal fees. That is an absurd amount for a family that is trying to take care of a member who cannot stay in his ******* not do business with this company. I recommend ******* dumpster services. Republic Services will squeeze every last ***** out of you for every action you take.Republic Services Inc
Date: 12/13/2024
***,we apologize for any communication breakdown, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank youReview fromRAYMOND F
Date: 12/06/2024
1 starRAYMOND F
Date: 12/06/2024
They have not picked up our trash in over two weeks and the miss pick *** almost every week not a good companyRepublic Services Inc
Date: 12/09/2024
Please accept our apologies for the frustration you experienced by us missing your trash and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromKristi B
Date: 12/05/2024
1 starKristi B
Date: 12/05/2024
After my trash account being sold twice, I found a local company with better rates. I called to cancel trash pickup by Republic Services and was notified there would be a $30 charge for them to retrieve a trash bin that belonged to the original company that serviced my home 10 years ago prior to the company being sold twice. My initial complaint was the continued price increases by this company. Now I also would like to add that when I called to cancel, they offered to decrease my rate to be compatible to the original rates and when I declined the offer, they are going to charge me to retrieve the bin. Do not do business with this company!Republic Services Inc
Date: 12/09/2024
Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromTammy M
Date: 12/03/2024
1 starTammy M
Date: 12/03/2024
Worse trash company ever! They haven't picked up my trash going on 3 weeks. I've have called multiple times in which I was told it would be picked up next day and still hasn't been picked up! Trash is getting every where and very unhealthy to be lying around!Republic Services Inc
Date: 12/04/2024
Please accept our apologies for the frustration you experienced by us missing your (blank) and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you
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