Complaints
This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,079 total complaints in the last 3 years.
- 587 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We originally rented a U-haul truck on 8/28 from ***** ** at 12:36 PM. We then set out to reach out destination in SC. We paid $523.16 for the rental. We didn't even make it 30 miles down the interstate before the truck broke down and stalled out. Extremely stressful to be in the mountains of ** and have the ignition stop working. We had to call, sit on hold for 30 minutes before we could even tell someone we were having issues. They finally located a repairman and for them to get to the vehicle was a 90 minute wait. Ultimately he said there were no check engine lights or codes so "nothing was wrong". "Must just have been a sensor or something, continue to drive." I told him I was uncomfortable with that but he told me that uhaul wouldn't do anything else since "nothing was wrong." We started to drive again and within 20 miles the truck broke down and stalled out again. Sit on hold for 30 minutes, wait 90 minutes for a tow truck (was told ETA was 30 minutes but was not), then loading everything up, towing to another location to get a new truck and everything redone. We sat for ~6 hours on the side of the road on Sunday in the sun with no AC, no water, in a hot vehicle just waiting on Uhaul to answer the phone or provide help.We are asking for a full refund of the $523.16 for our experience, stress, and time.
Business Response
Date: 09/06/2022
September 6, 2022
BBB ID#: ********
********************** Ref#: 3906151
Dear Ms. ********************** you for your concern for our customer *****************************
Our records indicate a refund for the full amount of the truck rental, plus tax, was issued back to Mr. ************* **** account on August 31st. Refund for the tow-dolly and Safemove Coverage are not refundable. The tow-dolly was used for its intended purpose without incident. The refund for $264.26 can take up to 5 business days to post to Mr. ************* credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/06/2022
Hello,
The steps taken and partial refund, I do not believe, are fair to compensate what my family and I went through.
having the stress of breaking down in the mountains and waiting for over 5 hours in the summer heat in the south with no air conditioning in the sun in the sweltering vehicle. A partial refund is not fair.if your truck hadnt broken down, we wouldnt have to go through this.
please make this right and provide a full refund of the $523.16
thabk you.
Business Response
Date: 09/07/2022
September 7, 2022
BBB ID#: ********
********************** Ref#: 3906151
Dear Ms. ********************** you for your continued concern for our customer *****************************
***********************, our President for our ********* **************** reviewed Mr. ************* recent comments. The full amount of the truck rental portion of the transaction was refunded due to the breakdown they experienced. As relayed in my previous response, SafeMove Coverage is not a refundable fee as the equipment was covered while in their possession. The tow-dolly **************************** rented was used for its intended purpose without incident,therefore, will not be refunded. Our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was overcharged for my u-haul rental rental the store associates refuse any customer service as well as the area manager refused customer service by email I'm just looking to regain the money I was overchargedBusiness Response
Date: 09/06/2022
September 6, 2022
BBB ID#: ********
********************** Ref#: 3910962
Dear Ms. ********************** you for your concern for our customer *****************
*************************, our President for our ***** **************** followed up on the information **************** provided. He informed or office a refund will not be issued as our Area Field Manager has photos and **************** had a signed contract. According to the breakdown of rental charges, total amount came to $177. $39.95 for the 26 foot truck, $103.55 for 95 miles x $1.09 a mile, $1 Environmental Fee and $32.50 Fuel Charge = $177.00.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/14/2022
His information is incorrect because I did not rent a 26' box truck I rented a 10' BoxBusiness Response
Date: 09/20/2022
September 20, 2022
BBB ID#: ********
********************** Ref#: 3910962
Dear Ms. ********************** you for your continued concern for our customer *****************
*************************, our President for our ***** **************** reviewed ****************** recent comments. He informed our office he spoke to **************** and discussed his concerns. He advised **************** he has removed him from our eAlert Program and will be able to rent from U-Haul in the future.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The mystery behind my Ubox AA2536P . Writing this with great frustration my ubox which was supposed to be delivered to my new location ********** on aug 10th and still haven't received (as of 08/30) . The status on the reservation portal is still not updated correctly (reservation #********) . The box was collected from source (************ **) on July 25th . I made more than 100 calls after 08/10 but dint get any help from u haul customer care . Went to Target location as it was showing it has reached there successfully on 08/10 and the person at the counter (****** *************) said its already in the truck and I should be receiving the box soon ..After waiting till 4 pm ct called the office back and the person said driver tried to reach me and I didn't answer (But I haven't received any calls) .. Anyways the box will are rescheduled for delivery on 08/11 they said . Again the same thing and I kept on calling the customer care , had chat and sent emails. but no one was able to provide the right information except telling the status its already delivered to ware house location . After following up for 10 days the traffic manager from pflugursville was able to speak the truth saying my box is delivered to wrong address and she will followup on that . The recent update from ******** uhaul manager is the box has been shipped from ******** location on 08/25 and she said that she update me after 2 business days and till now i haven't received any cal form her. Tried reaching her direct number but no answer . Again spent hours with uhaul customer care as they keep transferring from one department to other and finally ended up with traffic manager with whom I am working closely . Traffic manger went to warehouse location of ****** ** to check if my box is delivered yesterday (08/29) as she got. the info that it will be delivered on 08/29 evening but sad to say that I still didn't receive it . Request bbb to this into notice so that uhaul can act .file number#*******Business Response
Date: 09/04/2022
September 4, 2022
BBB ID#: ********
********************** Ref#: 393913
Dear Ms. ********************** you for your concern for our customer ***********************
Will Cintas, our President for our Central *********** **************** followed up on the information ********************* provided. He informed our office he spoke to ********************** and offered his apology for the clerical error and promised his office would be his contact from now on. He assured him his U-Box had arrived in ***** and our Traffic Manager had reached out to ***** to help schedule delivery. A refund for $50 a day passed his guaranteed date will be issued as well as a refund for the extra month of storage he incurred. ********************** commented he was happy someone took the time to listen to his concerns.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8-27-2022 I was going to pick up a 26 foot uhaul truck. My pickup time was at 10AM. When I showed up my truck wasnt there, I call uhaul and was told that I need to drive 45 miles out of my way to pick up a new truck to get my move done. When I talked to a representative they told me I would we a $50 credit on top of max ****** of miles *** the uhaul would cost $287. I looked at my bank account today and I was charged $405.28 almost double the price they gave me. This is the 3rd time I have been screwed by uhaul and Im over it. The company is trash and needs to be felt with. When I did my original move in July my truck broke down for 8 hours and was told I would receive a credit of over $100 and havent seen or heard anything about that money. When I call to ask about it they tell me that there is nothing in their records to show I need a discount. This is a terrible company and I will never use them again.Business Response
Date: 09/01/2022
September 1, 2022
BBB ID#: ********
********************** Ref#: *******, 3909121
Dear Ms. ********************** you for your concern for our customer ***************
Our records indicate, on July 2nd a refund for $88 was issued back to **************** **** account ending in **** for two extra days rental on his Contract# ******** dated June 27, 2022. On August 30th, *******************, our Traffic Manager for our ************************ sent ************** the following email in regards to his rental Contract# ********:
Hi ******, I am so sorry for your recent experience with U-Haul. I have issued a credit of $140.95 to your account. (50 reservation Guarantee, 87 rate difference, 12 utility dolly +tax). Thank you for choosing U-Haul, ****
The refund for $140.95 was issued to *************** Master Card account ending in 3631. Refunds can take up to 5 business days to post to a credit card. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This incident happened in ***** at 415 mt pleasant new before, MA location. On or about 6.23.22 I had a hitch installed there. Hitch tech broke my muffler BRACKET, didn't tell me He tried to fix it w a wooden s**** and ended up strapping mufler bracket w a WIRE!!!! yesterday that wire broke and this is how I found out! My car is a 2022 jeep , w only **** miles on it. It has never been to a shop let alone an oil change yet! That's a very reckless work. My child and myself could have gotten hurt. So we never made it to our plans I had to get it fixed, rent a hotel for the delay as a result, rent a car to get around.For one , under section 93A of consumer affairs I am entitled to a refund due to you HORRIBLE service that almost cost me my life. I am entitled to the repair cost and all the above expenses. Please reach out for a settlement resolution because believe me , am not holding back and I will see you in court! So maybe save yourself the legal fees.Business Response
Date: 09/06/2022
September 6, 2022
BBB ID#: ********
********************** Ref#: 3906967
Dear Ms. ********************** you for your concern for our customer *****************
***************************, our Executive Assistant for our Southern ************* and Cape ******************** followed up on the information **************** provided. He informed our office, *************************, our GM for our U-Haul Moving and Storage of North ***********, spoke to **************** on August 31st and asked **************** to email her pictures of what she had for further follow up. **************** can also make arrangements with ****** to take her vehicle in to show the work that was done by her store. She can be reached at **************************************** or at *************.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/06/2022
your neglegance risked my life and my child
Caused damage to a new vehicle fresh out of lot.
Lost 2 days of work
Added 4 hrs of driving to my already 8 hr drive to my home down
South. Stress, 3 Uber trips and fees to fix the damage done
I demanded 7k in compensation and I will take this matter both to court and MCAD. Your employee took me for a Fool because I am a woman sending me off w a myfler attached by a wire to the body of a car. What happened is outrageous. And I have not heard back from that ******!
You have 5 business days to settle this or I will have to file with the court under section 93A of consumer affairs
Thanks
Business Response
Date: 09/07/2022
September 7, 2022
BBB ID#: ********
********************** Ref#: 3906967
Dear Ms. ********************** you for your continued concern for our customer *****************
*************************, our GM for our U-Haul Moving and Storage of North ***********, spoke to **************** again. She reminded her she needed the receipts from the mechanic in order to move forward.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently rented a uhaul truck. On returning it there was no damage to the truck. I received my bill the next day and it stated the truck had been damage. I returned to the rental location and the truck was still where and in the exact position I had parked it. I video recorded the entire truck and there was no damage. I contacted the company and shared my video. The company later contacted me stating the truck did have damage and sent photos of what appeared to be a completely different truck. In the picture they provided the damage looked old and it is clear had been there for some period. The representative stated in a chain of emails, that the sticker was placed there by the manufacturer whilst the customer service agent stated it was an indicator of damage. I was unable to reverse the charges on my card which was taken out for damages. Contract #********Business Response
Date: 09/06/2022
September 6, 2022
BBB ID#: ********
********************** Ref#: 3879037
Dear Ms. ********************** you for your concern for our customer *******************
***********************, our President for our ****************** **************** followed up on the information ***************** provided. He informed our office the video ****************** had provided of the truck does not show where the damage is on the truck. The damage is on the bottom part of the chrome below the ****. The damage is not visible from an overhead angle. He assured our office there is damage and pictures were uploaded to the contract and personally verified by our Area Field Manager. **************** relayed a refund cannot be issued for the damage fees.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/06/2022
On returning the keys to the office the agent/business accepted the keys and there was no damage to the rental. The pictures provided by the company does not show the registration of the truck which was damaged. I am 100% sure the damage was not caused by me and at no time did the truck leave my site.Business Response
Date: 09/15/2022
September 15, 2022
BBB ID#: ********
********************** Ref#: 3879037
Dear Ms. ********************** you for your continued concern for our customer *******************
*********************, our Area Field Manager for our ****************** **************** reviewed Mr. ******** recent comments and sent the following email in response:
Hello *****,
The dealer accepted keys from you and informed you that he will return the truck shortly. You accepted this and left the property. The dealer then checked in the truck, found the damage, and charged you accordingly. Attached you will find a screen shot of the truck number from the video you sent me, a screen shot of the damage on the truck from the video you sent me, my picture of the damage, a copy of the trucks registration and insurance card, and a screen shot of your contract that shows the trucks ID number that you had on rental. Please let me know if you need any further information.
Thank You,
*********************
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a UHaul online for pickup in ** @ ********** near New Airport where I was staying. At the time of the rental I had to call **************** because there was an issue of the order being duplicated. I spoke with a representative who helped me set up the rental for Pick-up in ********** and drop off in *********. There was no information given that picking up in ** would me higher rates or that there was a flat fee that would be charged no matter how long I used the truck. I had explained to the rep that I would only need the truck for the day and she told me that was fine.The day of the rental I received an email telling me my location was changed to ***********, ** with no explanation of why it was changed or giving me any options. So I picked the truck up in ***********, ** only to find they did not have my request in their system and had to start the process all over again. I told the representative the same thing I told the previous one and he told me the rate charged would be prorated per usage and when I returned the truck the $505 charged on my card would be adjusted. Also when he asked me if I wanted insurance I told him no but he charged me anyway. I did the same trip in August 2021 and paid $244.08 and when I was billed it was charged according to the amount of miles/time I used the truck. Also, my contract says 219 MI allowed and the rep on the phone said his system said 208 so they charged me an additional $27.00 for going over 208 miles even though they could see the amounts did not match.The district manager, *************************, from the *********** location called me today and told me there was nothing he could do. He stated, "The guy who helped me was new and didn't know what he was talking about." He said if he was there @ the time and would have corrected him but it was not his problem that his employee told me the wrong thing. He couldn't do anything but give me back the insurance cost. I was given inaccurate information by two employees.Business Response
Date: 09/08/2022
September 8, 2022
BBB ID#: ********
********************** Ref#: 3904715
Dear Ms. ********************** you for your concern for our customer Ms. ******************************************* our President for our North ****************** **************** followed up on the information Ms. **** provided. She informed our office a refund for $119.65 was issued back to Ms. ***** **** account as an adjustment on her rental. Refunds can take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a uhaul truck to move from ***********,** to ***************** and the only option was to rent it for 4 days which I was charged ******. I only used the truck for 1 and half days i reached out to uhaul who told me its a flat rate because some people need more days. so to me the people that can do it in less days uhaul is making one h*** of a profit and that to me is like stealing. I fell I should be refunded for 2 of those days. I wonder how many other people they have done this too.Business Response
Date: 08/31/2022
August 31, 2022
BBB ID#: ********
********************** Ref#: 3908829
Dear Ms. ********************** you for your concern for our customer *****************
Please be advised a one-way rate is a flat fee from Point A to Point B. One-way rentals include a set number of days and miles. *** days allowed are ample to allow for loading and unloading and are based on the distance between the customer's origin and destination. *** miles permitted with the rental will be approximately 10-15% more than the mileage to reach their destination. This allows for any unexpected detours along the way and we want to ensure adequate time for rentals so our customer can safely get to their destination. If the customer uses fewer days and/or miles than we include with the rental, the rate will remain the same. ***re will be no refund for days or miles that are unused. However, if the customer exceeds the included number of days or miles, we charge $40 for each extra day and $1 for each additional mile. Only on an in-town rental do we charge a fee per rental period.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I picked up the vehicle at 1/2 tank of gas and filled up with gas at Wawa before returning it. I then got charged $7.50 for 2 Gallons. This is a rip off as no vehicle takes over 3.5 gallons to drive only 12 miles.I returned the vehicle at the level I picked it up. Picture below is what gauge was at when I picked it up and was the same when I left it after refilling at Wawa.Business Response
Date: 08/31/2022
August 31, 2022
BBB ID#: ********
********************** Ref#: 3908780
Dear Ms. ********************** you for your concern for our customer *****************
A refund for $7.50 was issued back to ****************** **** account for the fuel charge. Refunds can take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a truck in a very bad condition and the interior was very dirty. But more seriously, the car's battery has a big issue. I started loading the car around 2 o 'clock, and by 3 o 'clock the battery was completely dead. And I didn't turn the appliance on. Jumpstart was also failed so that It's obviously a battery problem. I waited about two or three hours for road Assistance, which directly caused I couldn't finish the move on time, and the truck was blocking the loading gate to the apartment. And it made me miss the Checkin time at my new apartment. And the car's engine light was on during the whole process, which is obviously a safety hazard. All vehicles should be fully inspected before being leased or sold. I think this bad experience was due to the lack of routine maintenance and inspection of the vehicle, and there were major safety hazards.Business Response
Date: 08/31/2022
August 31, 2022
BBB ID#: ********
**********************#: 3906460
Dear Ms. ********************** you for your concern for our customer Mr. ************************************** our President for our Metro DC **************** followed up on the information Mr. *** provided. He informed our office he spoke to Mr. *** and agreed to issue him a full refund for the rental due to the inconvenience he experienced. The refund for $214.33 was issued back to Mr. **** **** account and can take up to 5 business days to post to his credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul International
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