Reviews

This profile includes reviews for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
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  U-Haul International Inc

  2727 N Central Ave Phoenix, AZ 85004-1120

  
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  U-Haul International Inc

  PO Box 21502 Phoenix, AZ 85036-1502

  
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  U-Haul International Inc

  16226 N 32nd St Phoenix, AZ 85032-3101

  
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  U-Haul International Inc

  3650 N Meadowbrook Rd Peoria, IL 61604-1264

Review Details

• Review fromDawn B

  Date: 09/01/2024

  1 star

  Dawn B

  Date: 09/01/2024

  This is the worst company by far!! I don't know how they get away with doing what they do. I rented a truck from uhual and upon renting it i had to wait for check in. During my check in the *** tells me to make I bring the truck back to that location and he tells the woman that he uses that truck for his business so the time. This was a car lot i picked up from. Well right away i noticed the check engine light and told uhual that it was on and their response was as long as its not flashing. Well after loading it up and over halfway into our trip which was less than 15 blocks away the check engine light started blinking. I get to where i can pull over and called them. I was directed to park the truck and wait. I went ahead and drove the 4 blocks ahead as there was no where safe to leave it. We had to pay family and friends to move to rest of our stuff and lost the deposit on the moving team we used. We had to wait for a tow truck to come from another state who told us this thing could've blown up at any time. I had my 7 month old and 2yr old in this truck at one point. He said when he pulled the cap off all the plugs came out with it and there's no way they didn't know this. Well I ask uhual what are they going to do about this as we can't use the truck. You know they still charged me and got a extra day because the tow truck came from out of state because no one local wanted to touch a uhual truck. We spoke to the gentleman from the tow truck who stated he would testify that the truck shouldn't have been rented out like that and we were put in a dangerous situation. I've called uhual many times trying to get this resolved as not only did i have to pay for a truck i couldn't use. I lost my deposit and had to pay other people to finish moving our stuff as the truck sat at my apartment complex in front of cameras unable to be moved.. stay away from this company! No they are holding my storage unit hostage. I have my whole life in that storage unit and about to lose it.
  

  U-Haul International Inc

  Date: 09/02/2024

  Hello ****. I apologize for any issues you had with truck. I updated your existing complaint with the information provided in your review. You should be contacted by the management team within 3 business days. I apologize again for any inconvenience.

• Review fromScott M

  Date: 08/31/2024

  1 star

  Scott M

  Date: 08/31/2024

  Went to pick up my reservation, am told they've been "overbooked for weeks". Cool, so then why is your website allowing me to make reservations, and better still, your scheduling department should know this and heaven forbid CALL PEOPLE. You've lost my business forever Uhaul.
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello *****, I am sorry we were not able to fill your reservation and the lack of communication. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromRanbir R

  Date: 08/30/2024

  1 star

  Ranbir R

  Date: 08/30/2024

  This review is in no way to target the local owners of the establishment where I picked the truck up from I'm sure they treat their customers fine Unfortunately the ********************** by me at ******************************************* and all other main centers was out of any size trucks or vans smaller than 26 feet and that was too large to operate. Got to the facility near ** was told they were all our got a 24 hour booking to head to the Dover authorized U-Haul location at ******************************************************************** at 7:30 PM where it took 2-3 hours to attempt to reserve and locate a vehicle the U-Haul app did not want to do the reservation even though it was already secured. Then had to process a new one had to sit on the phone over 65 minutes like a dog and go through 3 verifications of people in my contacts they had to speak with to verify I exist along with a selfie of my flipping face and a full front and back of my license. Then after that not being enough employment verification and a lease agreement I kid you not. We left with the reservation completed very sweaty frustrated in tears a complete wreck. Twice as much as the original quote I was promised deducted immediately from my card not a hold this time. To add insult to injury it was so dark could not see anything got hit with the dark and scraped my knee this is so horrible and it's corporate Uhauls fault for not having more people man the phone lines not having more vehicles at the main centers and us having to rely on an app that has to basically pre-determine who it wants to rent it's vehicles predatory and discriminative at best. Both my credit and income is great I felt treated less than a dog. I feel so insulted as Arabic person who is disabled. I did not meet the owners of this location nor do any business with them only with the awful corporate online. I always handle business in person because things can go wrong and in this case so far everything has gone wrong. Card was charged $281.83.
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello ******, I am sorry about the issues you had self-pickup process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromTim C

  Date: 08/30/2024

  1 star

  Tim C

  Date: 08/30/2024

  Completely incompetent . Lost my u box , over charged me 3 times . Charged me for 4 boxs instead of 2. Missed delivery date , cancelled my contract because corporate states 1 thing and one of the shipping facilities state another . Completely harassed me with phone calls and electric communications while Im driving across the country with my family .
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello ***, I am sorry you've had so many problems with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromCa L

  Date: 08/30/2024

  1 star

  Ca L

  Date: 08/30/2024

  I had a reservation for a truck pick up on 8/31/24 at 7am. On 8/30/24 at 6pm (13 HOURS before a major move) I get a call that they cant accommodate my reservation and that the nearest truck was over an HOUR away. I made my reservation well in advance and all I was told was this is our busiest weekend of the year. If you dont have trucks available, you should not allow customers to reserve them! Because of ********************** I now cannot move the date I am supposed to and will now incur significant additional rentals fees. Completely unprofessional and outrageous!!!
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello Ca. I apologize your reservation was not able to be filled. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.

• Review fromDavid H

  Date: 08/30/2024

  1 star

  David H

  Date: 08/30/2024

  My wife and I recently decided to relocate from the ** to *********** (her home country), and after a search of options decided U-Haul (based on their input and discussion) U-Box was the best option. However, our move has been mishandled from start to finish. It took weeks to get answers and finalize the contract; once the U-Box was loaded, it was picked up and then... who knows? I had to ask the so-called "Move Manager" assigned to our case for updates on a regular basis. Not once did I receive a proactive outreach from him. In fact, my most recent communication has not yet been responded to TWO WEEKS LATER. I have absolutely no idea where my shipment is and/or when (or if!) I'll receive any of the things I paid U-Haul thousands of dollars to ship.
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello *****, I am sorry you've had such a difficult time with your U-Box move. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromZach B

  Date: 08/29/2024

  1 star

  Zach B

  Date: 08/29/2024

  Fraudulently changed the starting mileage on the van so they could charge me an extra $50 for 100 extra miles. The math does not add up. Despicable business practices. Theyve done it to several people as well. They lie to your face and claim your money is theirs.
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello ****, I am sorry about the issues you had with the mileage charge. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromAbdul M

  Date: 08/29/2024

  1 star

  Abdul M

  Date: 08/29/2024

  They fool you to make reservation, they change reservations according to high demand high charge if there are people looking for trucks They reserved my truck 5 days ago and a day before I got mail saying my truck is not available and they are offering bigger truck and pickup is 75 kms away from my original pickup location, when I called them they are rude not trying to help me instead they are saying we don't reserve that was only request, then why I did 5 days ago ? When I try now to book it is still showing available on their website and I did reserve then regional manager called me saying don't book if you book I will charge 50$ for each reservation !!! What is this a joke ?? You messed up my plan and your website still showing trucks are available what thr heck ????
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello *****. I apologize for any issues you had with your reservation. I updated your existing complaint with the information provided in your review and see it has already been addressed. I apologize again for any inconvenience and if we can assist with anything else, please let us know.

• Review fromSandra G

  Date: 08/28/2024

  1 star

  Sandra G

  Date: 08/28/2024

  Worst f___ing company. I was transferred twice incorrectly to speak to someone about the last minute change they made to my reservation, and they changed my pickup location to over one hour away, the size of the rental unit and the number of days I can rent it! Now, at 60 years old, I have to drive 2.5 hours just to get the unit, and load it by myself, drive to the new location, unload into a storage unit and drive again to drop it off, ALL IN THE SAME DAY. NEVER EVER WILL I USE THEM AGAIN!!! ZERO STARS.AND if you want to leave a review they send you a link that does not work!
  

  U-Haul International Inc

  Date: 09/01/2024

  Hello ******, I am sorry about the scheduling issues with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromEdward L

  Date: 08/28/2024

  1 star

  Edward L

  Date: 08/28/2024

  We reserved a truck in *************, the day before we were to pick up the truck, they call and tell us that we have to go to a town 30 miles away, ******* SD, to pick up the truck. The u haul manager that called was incredibly rude and unprofessional. Once we arrived there, he continued to be rude and unprofessional and the truck he gave us was dirty inside the cab and inside the box and the gas tank was empty. When we got to the gas station I noticed a tire looked low so I put air in it. After having to drive the truck more than 300 miles, we realize a headlight is out. So we have to take this truck to the ********** ************ location to have that repaired and the tire I had to put air in was completely flat. The ********** location had to do a full inspection of the truck, fix the issues. This entire experience with U Haul has been a nightmare. And we will never use U Haul again. We dont expect our money back and we realize that the U Haul corp office doesnt actually care about their customers but hopefully anyone reading this will be warned and use a different company.
  

  U-Haul International Inc

  Date: 08/29/2024

  Hello ******, I am sorry about the multiple issues you had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.