Reviews
Customer Review Ratings
Average of 32 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJessica J
Date: 06/30/2025
1 starI would give zero stars if it was an option. I ordered 2 hybrid drivers for 2 of my boys for Christmas. We live in a climate where we have snow all winter. Both boys used the clubs once in April and then on the second time using both clubs broke. The warranty and customer service is a joke. In the end after way too much time and back and forth, we were told its misuse and therefore not covered under any warranty. They were never misused. Regardless clubs should last longer! Two times used and now we are out the clubs and the money. Save yourself the heartache and the money. Dont buy!!!Review fromJim C.
Date: 05/08/2025
1 starJim C.
Date: 05/08/2025
Purchased a set of PXG irons. After a couple of seasons use shaft on 2 irons snapped just below the grips. The shafts had this strange rod inside that was just short enough to end below the grips (exactly where the shafts snapped). Brought it to PXG attention and the rebuilt the clubs. Now this season another shaft snapped exactly the same location and I examined the other shafts. All are beginning to show cracks in the same location (just below the grips). Went back to PXG and now they say its wear and tear related and not under lifetime warranty. REALLY! What a bunch of jokers. They dont stand behind thier products and their products are just not up to snuff. This in NOT a premium brand. ******* brands stand behind their products. STAY AWAY from PXG equipment. Your hard earned money will just go down the drain.
PXG
Date: 05/09/2025
Thank you for reaching out and sharing your experience. Please know that your feedback is being taken seriously. Someone from our team will be in touch with you to discuss this ************,PXG TeamReview fromSteve G
Date: 01/24/2025
1 starSteve G
Date: 01/24/2025
Bought PXG golf Clubs. I had them for a few weeks the driver started to peel. The factory store in ******* gave me a huge run around and then finally said that they denied the warranty because I must have dropped the driver. They wouldn't even give me a number to call for the warranty department they said it was just their decision. So after spending over $4000 on a complete set they just ruined my customer satisfaction. My advice is to stay awayPXG
Date: 01/28/2025
Hi *****,Thank you for reaching out to us. We appreciate your initiative in contacting us regarding this matter. Its great to see that we are already in communication about your concerns. To assist you further, could you please send us the pictures at your convenience? This will help us take a closer look and provide you with the best possible support.Looking forward to hearing from you soon.Review fromScott B
Date: 12/31/2024
1 starScott B
Date: 12/31/2024
PXG would not accept a return for a brand new, never used in box driver. I said I would pay the 12% restocking fee. The customer service was absolutely no help. Do not do business with them. Wasted 410 dollarsPXG
Date: 01/01/2025
Hello,I hope this message finds you well. I wanted to take a moment to address your recent return request and provide some clarity regarding our return ********* outlined on our website, we have a clear return policy in place. Unfortunately, we are unable to accept returns initiated after 30 days from the purchase date. The order in question exceeds this timeframe.I understand this may be disappointing news, and I appreciate your understanding of our policies. If you have any further questions or require assistance with anything else, please do not hesitate to reach out. We're here to help!Review fromMichael D
Date: 12/15/2024
5 starsMichael D
Date: 12/15/2024
Went to PXG ***************. Got fitted by **** ordered full bag. Everything has been great. Went back this week to add to my wedges. Once again service was top shelf got what I needed PXG Experience has been great through all my visits and adjustments Thanks PXGPXG
Date: 12/17/2024
Thank you for providing your feedback! We're thrilled to hear that you had a great experience. Your input means a lot to us, and we're excited to continue serving you.Review fromChris O
Date: 10/28/2024
1 starChris O
Date: 10/28/2024
Had a fitting and spent 2+ hours. I ordered a full bag. When I got the clubs in, I could feel immediately that they were too heavy. I have been in contact with the fitter and he wants me to come in to have them checked (1+ hour drive each way). Then, if adjustments need to be made, I have to send them back to the builder and wait for them to be adjusted all while running out of time to return ******* returns on bags and apparel. So, I have to keep a PXG Bag ($325) and Hat ($40). I have to pay shipping both ways ($130+$130). Then, when you get the underperforming clubs back you determine if I will be entitled to a max of 88% of what's left over from my original $4119.49 payment which would be about $3075.15. Again, it's going to cost me approximately $1044.34 because PXG didn't deliver the results that were expected. The clubs don't perform. I am not making estimates or wild claims. I have a Golf Sim, I can see the Data. I have tested them against my TM clubs. My TM P790 7iron carries a full club longer than the 0311P even though it has a weaker loft. The distance dispersion between the PXG 4 Iron, 3 Hybrid and 3 Wood is only 7 yards total. I have attached a picture of the dispersion data for the PXG to this email and can send more if needed. This is compared to my P790 4 iron that Carries around 200, M6 3 Hybrid carries around 215 and the M6 3 Wood carries around 225.I chose PXG because the owner is a fellow veteran and because the commercials make the technology seem worth the price. I served in the Army from *********, deployed to **** twice, and am also rated 100% disabled. It seems to me that this return policy is that in name only. Who in their right mind would pay $1000+ to basically test clubs and be forced to keep other gear that they don't need or want. So in the end it turns out that PXG is just another company ran by a billionaire that doesn't deliver on promises while the veteran/customer eats it.***** ***** Order **********PXG
Date: 10/29/2024
*****, Thank you for your feedback regarding your recent experience. After reviewing your case, it appears you've been in touch with your fitter, who recommended a spec check that was ultimately declined. We understand that the clubs did not meet your expectations. We regret any inconvenience this may have caused and appreciate your understanding in this matter. Your fitter has initiated a return for you, and we will process a refund minus the restocking fee as per our policy. Once we receive the clubs, our team will ensure that your return is processed promptly. Please allow 5-7 business days for the refund to reflect on your original payment method. Thank you for choosing PXG!Review fromChris L
Date: 07/23/2024
1 starChris L
Date: 07/23/2024
PXG Gen5 makes a rattling sound inside I bought a new PXG Driver Gen5 last December. After a couple of months, rattle sounds were coming from the inside of Gen5 and I couldn't focus on my swing when it made a rattle sound.I've contacted the PXG customer service and warranty department but the only thing I heard back was -"There is nothing in the Gen5 head that could come loose other than a rubber washer that's on the driver s**** which would not effect any performance. If you are still hearing the rattle take your shaft off our club and shake the head till that rubber washer will come out of the hosel piece. The warranty request has been denied as the issue you are having is the rubber washer in the club head as described. Please take your driver head off the shaft and then angle the head so the washer falls out where the shaft would be inserted."I've tried several times to make the washer fall from the driver but could not even locate the washer. I don't even think this is the rubber washer. Even if this is the washer, how does the PXG not secure the process to ensure the washer is not falling off from the beginning?The customer service is not trying to solve the problem, they are just saying the same thing over and over.I'm so disappointed by the PXG product!!!PXG
Date: 07/24/2024
Thank you for bringing this to our attention. A member of Sales and Support will be reaching out shortly.Review fromLoren H
Date: 07/08/2024
1 starLoren H
Date: 07/08/2024
I went to a fitting and told the guy I wanted the same shafts that I had in my gen 3 irons. He said I should be hitting heavier shafts. Went from a 95 stiff to a 115 stiff. He said if they didnt work I could send them in within 30 days and they would fix them for free. They were awful and I called for 5 days straight to pxg telling them. They told me watch your email for a return postage. Nothing??? Today I get a call from fitter saying it will cost me 416$ to change the shafts????? I ended up calling around and found someone locally to do it for 360$ the local pro said every other club maker would have done the fix immediately.PXG
Date: 07/11/2024
Thank you for the feedback. We have sent the details to your fitter and the fitter has reached out. If you have any further questions please call 844.PLAYPXG.Review fromScott C
Date: 01/11/2024
1 starScott C
Date: 01/11/2024
I went to a fitting for a hybrid club at *************, after the fitting I decided to purchase the hybrid club and I asked ********** three times will My military discount and fitting fee be applied and ********** said yes. But, when I looked at my credit card statement the discounts were not applied. I contacted ********** and PXG which has my hero pricing profile online and was ignored and they canceled my order and kept my money so now I have to contact the attorney generals office. Price gouging is unacceptable and should not be used on military or minority customers!!!PXG
Date: 01/12/2024
Hi *****, After further review, It looks like your order was refunded. It can take 5-7 business days for it to show back up on your account. We apologize for any inconvenience. Thank you for being a PXG Troop. Best,Review fromSteven G
Date: 12/22/2023
1 starSteven G
Date: 12/22/2023
I ordered a gift card for my grandson for Christmas on 17 December. it didn't ship till 21 December. I could see if it were a set of clubs. Bottom line it didn't make it for Christmas, so I scrambled out to find a new gift. you guys have to do better, this is unacceptable.PXG
Date: 12/26/2023
Hi ****************,Unfortunately, physical gift cards can take 3-5 business days to ship out. We apologize for any inconvenience this may have caused. Best,PXG TEAM
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.