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Average of 32 Customer Reviews
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Review fromTROY W
Date: 08/11/2022
1 starTROY W
Date: 08/11/2022
I wish I would have read the reviews before I purchased my clubs. Only a few weeks after I purchased a full set of Gen 4 clubs the price dropped $700 I emailed customer service and was told that it had been to long. I spent $2999 for the full set with everything included plus tax and shipping. I will continue to use my clubs but each time I am asked about them I unfortunately can't speak positively about my experience. You got me PXG but you also lost a salesforce. Instead of being told how good your clubs are they are being told **************. Good luck to you.
PXG
Date: 08/17/2022
We are sorry to hear about your dissatisfaction with our policies and procedures. As discussed when you called in, we are only able to offer price credit up to 30 days after purchase date. Sincerely, Player SupportReview fromMike P
Date: 08/03/2022
2 starsReceived an excellent fitting and experience. So much so that I purchased a set of irons and two wedges that day. Received clubs in 3 days. Excellent. However, PXG released a new design for the two wedges I purchased less than 2 weeks later. When I called to see about exchanging my new wedges for the new design (full face) I was denied the ability to exchange without paying the 15% restock fee by 3 different levels of employee (store, phone, and manager at HQ). I was finally ok'd by one of the corporate level individuals. I had to pay full price for the new wedges when ordered and was assured I would receive a full credit for my old wedges within **** days. After 13 days I called to complain because I had not received the promised credit. I found out they didn't process the refund for a full 7 days after I returned the original wedges. The fitters are great, the clubs are excellent, the customer service is horrid.
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