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Business Profile

Landscape Maintenance

Landscape Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired service to take care of my yard. This was the first visit. -left debris in my pool. I do not have any plants, trees around that ever leave this level of debris in my pool. Owner told me its normal and thats what a skimmer us for. -left a lot of debris in my planters and other areas. Claimed he did the best he could because it was windy. And took a lot of debris away so it was ok what he left - **** aged I should be complimenting him instead of complaining -asked him to come back to clean things up and was told there was no need for that -indicates he has photos but never sent them

    Business Response

    Date: 04/28/2023

    First, we provide fantastic services @ a great rate for happy customers is what we do every day. In this case no repairs are needed, the complaint is a poor attempt for making invalid excuses for ****************** handing me a bad check @ completion. The actual story here is that all the work was completed, looking fantastic & inspected by ****************** & payment by check was then handed to me by ****************** with his signature on it, for the full amount of $364 @ completion of work. The maint part, trimming ect..was only $59 the other work ***** wanted total $364. The only problem is that he wrote a bad check, not cashable. There is no valid complaint.here, ****** is speaking of 10 ironwood leaves that blew in her pool on a windy day from an iron wood tree in the desert just outside her view fence & 2 Boogenvilla leaves in a pencil cactus. The work was all completed & property looked fantastic.
    The purpose of the her complaint is to validate ****************** signing a bad check & handing it to me @ completion of services, after he inspected everything & said thank you & shook my hand, 
    His check he signed for $364 is his promised to pay given to me by him after he inspected the work @ completion & he handed the bad check to me with a thank you, a smile & shook my hand. ***** got the work, promised to pay with a bad check he signed & his wife files a rediculous complaint to try to justify the theft of service by promising to pay @ completion by writing a bad check? In what world do these people live? 
    This is a rare case like this. All of my customers are great people & very happy & would be applauded @ this story which is why this is something we need to follow through with & will. 
    We Appreciate you taking the time to read this & we hope you have a great day.


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