Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SMI Imaging LLC has 147 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  10815 W Mcdowell Rd Ste 102 Avondale, AZ 85392-5009

• 

  SMI Imaging LLC

  130 S 63rd St Ste 4-123 Mesa, AZ 85206-1620

• 

  SMI Imaging LLC

  20414 N 27th Ave Ste 150 Phoenix, AZ 85027-3246

• 

  SMI Imaging LLC

  20830 N Tatum Blvd Ste 190 Phoenix, AZ 85050-7253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/2022 I was seen by Simon Med in ******* ** for a shoulder MRI. I WAS TOLD MY OUT OF POCKET/deductible was $437.90. I explained I had an HRA account which would pay the balance but was informed no treatment if I didnt pay. Reluctantly I paid $437.90 on a credit card 6/7/2022 for account 4954386-SIMN. On 6/13 I received notice from ********** the claim was paid and Simon Med had been paid though my HSA account. On 7/15 30 days later after no credit on my card I spoke with *****/****** who hung up on me. I called back spoke with ******** who said there was an overpayment and to wait 2-3 weeks. No reason as to why I needed to wait. 8/11 I spoke with ****** who said the claim was under investigation and to wait. 8/22 I spoke with ********* who had to transfer me to a manager but after 20 minutes nobody ever came on the line. It has been over 60 days Simon Med has sat on $437.90 while ** being charged interest for 2 months because they refused to bill me if my HRA account wouldnt pay. They took my $437.90 without hesitation but since 6/13 when they received a duplicate payment have not reimbursed the patient - ME. In my humble opinion they owe me more than I paid for the end less hours on calls and the interest charged from my credit card company. Ive been more than patient.

  Business Response

  Date: 09/02/2022

  Hello,

   

  Thank you for allowing us time to further investigate. Upon review of the patients account we do see that the patient is due a refund. A refund of $437.90 was processed on 08.22.22 to credit card ending in 2008.

  We apologize for any inconveniences caused by this. 

   

  Thank you,

  ******************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SimonMed collected $330 from me on June 23 for imaging services. After the insurance adjustment from my insurer, my out of pocket expenses are only $50. SimonMed refuses to reimburse me for the remaining overpayment of $280. I have called them multiple times and get the run around each time. I was told on August 8th my reimbursement was being processed immediately. My insurer called them on August 16th to communicate to them my responsibility is only the $50 copay and they are required to reimburse me the over payment. of $280. They sent me an email today 8-19-2022 stating I owe them a $50 copay. I also called today to dispute the billing issue and received the same run around and they hung up on me. Please help

  Business Response

  Date: 09/07/2022

  Hello,

   

  Thank you for allowing us time to further investigate this matter. Upon review of the account we do see that the patient is not being billed. For date of service 6/23/22 ** Lumbar is being denied for referring provider issue and therefore is not yet processed by insurance. We are showing for that exam patient responsibility is $50.00 for the **** However, as the patient has an open balance we are not able to issue the refund. That is why we are not issuing this back to the patient. The patient can contact their health plan to inquire about the ** Lumbar spine denial. In regards to the phone call experience the patient encountered, we have immediately addressed that with the representative involved. We apologize for any inconveniences this may have caused. 

   

  Thank you,

  ******************

  Customer Answer

  Date: 09/10/2022

  SimonMed needs to do the ethical business practice of refunding the outstanding balance of $280 minus the $50 copay. Total refund of $230 immediately.  I'm the customer in the middle between ********************** and Cigna.  They need to figure it out separately and refund my money.

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CAT scan done on 5/6/22. At my appointment, they told me I owe $342 and that I could set up a payment plan. The receptionist took my card and charged me $50 to start the plan. When I asked for a receipt, she said I will be receiving and email and will be able to set up the plan.About 33 days later, they randomly charged my card again. They did not give me any heads up, any receipt, any way that I could check on my balance/payment plan.After I called and got my card taken off, I was able to set up a payment plan.On August 2nd I made my final payment of $80.82. At this point I owe them nothing - I have paid for their services in full. The next day, they charged my card again for the same amount! When I called to ask for a refund, they had no knowledge of another charge and told me to call in couple days. I called a couple days later and they were very short with me and told me it will take over a month for my refund to get back to **** don't know why this business just ASSUMES they can charge people's cards without authorization and just ASSUME that people have the money in their account for them to withdraw at will. Also, the fact that you charged my card when I didn't have a balance with you, but you can't return the money for over a month??The first red flag for this business should be that when you call the billing department, the first menu option is for a refund. This business charges your card first and then asks questions later. VERY UNPROFESSIONAL.

  Business Response

  Date: 09/02/2022

  Hello,

   

  Thank you for allowing us time to further investigate this matter. Upon review of the patients account we did find that the patient was set up on payment plan. The payment of $80.82 was taken and refund of $80.82 processed on 08.23.22 back to the patients card used at time of service. We apologize for any inconveniences this may have caused. 

   

  Thank you,

  ****************** 

   

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/22 I arrived at Simonmed on ****************** for an X-ray. I was told x-rays were on a walk in basis. I arrived approximately at 1:30 PM. My approximate wait time was about an hour and half. My orders from my PCP were for x-rays of my back for sciatic pain. After my approximate 1.5 hour wait, I was called back by a young, approximate 4'9" african american female technician. The technician was trying to go to lunch, and ******* me through. She took my images, and could not get my name correct. As of to date 8/12/22 neither my ******* ********************** patient portal has produced my images. The patient portal states no images on file. Meanwhile I'm in severe sciatic pain, awaiting my MRI with ********************** (which was scheduled for 8/13/2022, but have been rescheduled due to the incompetent x-ray technician losing my x-rays. My PCP wants to see the x-rays prior to the ***** I've called ********************** and they have record of me being there, however cannot find my images, and have yet to offer me a solution of any kind. All the while, I'm suffering severely from sciatic back pain going across my hip, into my groin and down my right leg. I am extremely unhappy as my PCP is moving locations and I wanted her, ************** to read my x-rays and MRI, which is now unattainable. Obviously if they cannot find the x-rays I'll need new ones. I do not want my insurance to be billed again, nor do I think I should have to wait for **********************s inexcusable performance or lack of.

  Business Response

  Date: 08/24/2022

  Thank you for bringing this matter to our attention. The Technologist did perform her job duties correctly as images were taken and a diagnostic report was provided. We apologize for the delay as the report was not made available until 8.15.2022. This may be the reason images were not available to view on the patient portal. The patient will not have to return for additional XRAY imaging. Our records show that the patient did complete the *** exam today, 8.24.2022.

• Initial Complaint

  Date:08/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/19/2022 I received an x ray. My insurance was billed $68.23 but the insurance company denied the claim. Instead of billing me the same $68.23, Simon Med sent me a bill for $254 - nearly 4 times the cost. I have reached out to them multiple times, beginning 6 weeks ago on 06/23/2022 and most recently on 07/19/2022. They stated they would look into the situation but did not follow up with me. They also stated that they would place my account on hold, but I continue receiving messages requesting payment.

  Business Response

  Date: 08/27/2022

  Thank you for bringing this matter to our attention. Our billing department has reviewed the patients account. They determined that there is nothing that indicates the reason for the claim denial other than ***** stating that the charge is a non covered benefit according to the patients plan. Our billing department was advised to submit an appeal. The appeal was submitted on 8.9.2022 but it can take several weeks to receive an answer. We have requested that the patients account be put on hold and for a representative from our billing department to reach out to the patient once there is an update to provide. We apologize for the delay in resolving this matter.
  

  Customer Answer

  Date: 08/27/2022

  I have attached the explanation of benefits which shows that my insurance company was billed $68.23. The claim was denied. Instead of billing me $68.23 the company billed me $254. A copy of the bill provided to me is attached. I am requesting that the company reduce the bill for that x-ray from $254 to $68.23, like was billed to my insurance company unless the appeal is successful and the insurance company pays for the x-ray. I am happy to pay the $68.23 that my insurance company would have paid if the appeal is not successful. At this time; however, I see no proof that an appeal was submitted.

  Business Response

  Date: 08/30/2022

  Hello, 

  I apologize for any inconveniences Please allow time for processing. The charges are currently on hold.

  Respectfully,

  ****************** 

   

  Customer Answer

  Date: 08/31/2022

  Thats what they keep telling me - that theyve placed things on hold, but then nothing is actually getting resolved. Theyre stringing me along. For that reason Im rejecting their response until the situation is actually resolved. 

  Business Response

  Date: 09/08/2022

  Hello,

   

  The charges are on hold due to the appeal in process. 

   

  Thank you,

  ****************** 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are receiving multiple robocalls per day from SimonMed Imaging on our home phone about scheduling a mammogram for my wife. Have called SimonMed 3 times now, requesting them to stop the robocalls, over the course of a few weeks. However the robocalls have continued.

  Business Response

  Date: 08/08/2022

  Hello, 

   

  Thank you for allowing us time to further investigate this matter. Our records indicate that Mrs. **** does not have any orders to be scheduled. Our scheduling department did call Mr. **** to follow ** in regards to this complaint. However, was unsuccessful at reaching Mr. **** but left a voicemail asking for a call back. We have reached out to another department that handles our automated calls asking for this issue to be resolved and to ensure there will be no further calls to either patient. We apologize for any inconveniences this may have caused. 

  Thank you,

  ****************** 

• Initial Complaint

  Date:07/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am hoping someone could review this situation and tell me if they are at fault for more than just terrible bedside manner and mishandling patient payments since I found they have incorrectly charged DOZENS of patients if not more based on the BBB complaints for this business and other forums showing complaints against them for the same type of fraudulent activities against their own patients. 9/21/21 Initial CT performed and mass found. follow up rec. by ********************** 4/29/22 CT performed at SimonMed Imaging 4/29/22 Erroneous report received showing no mass 5/2-5/13 contacted SimonMed several times for assistance with no help from the front desk, supervisors, radiology group, or anyone else who I could contact by phone or email.5/24 follow up appt with doctor at *** had to wait until 6/15 for ultrasound appt with ********** 6/22 appt with *** surgeon to confirm surgical procedure was needed 7/6 - i had to pay $500 for deductible for surgery because SimonMed never reported my payment to them so I had to pay $500 instead of just over $100 2 days before surgery because they refused then, and continue to refuse to correct their error and refund my money until they get paid AGAIN by my insurance, which seems like FRAUD because they had (and confirmed themselves) my preauthorization, my insurance card, my check in prior to service, 7/8 surgery performed to remove mass 7/28 - SimonMed continues to deny any wrongdoing and in fact are now asking me to provide them with my EOB showing the denial from my insurance since they have submitted their request 3 times and have been denied. PLEASE HELP.

  Business Response

  Date: 08/02/2022

  Hello,

   

  Our billing department called ***** and were told that they only received the claim twice one on 07/01/22 and 07/13/22 both have been denied as duplicate.
  The rep sent the claim back for review since one should have been denied and the other paid. Please allow more time for claim to be reprocessed.

   

  -**************