Mental Health Services
LifeStance HealthInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. These consumers advise that their insurance is verified before the services are received from the business yet the consumer is billed. Consumers also allege having issues when working with the business on correcting the billing issues. Lastly, consumers claim to have a difficult time getting in touch with the business at their advertised phone number. On 10/24/2022, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On November 19th, 2022, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by providing better customer service, implementing a call center specifically for patient billing inquiries . Lifestance states verification of benefits does not guarantee coverage of payment for services. The business attempts to work closely with patients and their insurance companies to resolve any billing issues. BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints
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