Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Progress Residential Property Manager LLC has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
• 

  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our rental house ************************************ ********* ***** on 6/20/2023 after fulfilling our lease, we provided 60 days notice, as per our lease agreement. We emailed on 4/19/2023 of our notice to vacate. We overpaid for the month of June as we were unsure what charges would be for final utilities. Instead of receiving our entire funds back, we only received a check of $402.34. It appears we were charged $2503.89 for insufficient notice. After going back and forth with ***************************, of progress residential, and providing proof that we provided proper notice, we were both separately notified by phone that we would be getting the entire amount of $2503.89 back. several weeks later, when no check came, I reached out again and was told we would be charged for 3 days of insufficient notice instead of 34 days, so we would still get most of our money back. Weeks later, still no check, ******* states he was waiting for an update weeks pass, and we never received a response from ******* again despite multiple emails. I opened another dispute case last month on 9/5/2023 and reached out again on 9/8/2023 and still havent heard anything from anyone. I called on 9/11/2023 and was told there was no update. Upon thoroughly reviewing our lease, it appears we are *********** the entire $2503.89 and shouldnt be charged for 3 days of insufficient notice as we provided notice on 4/19/2023. I just want my full refund back.

  

  Business Response

  Date: 10/13/2023

  Hello *****, 
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, we would like to work directly with you to resolve the matter. Case ******** has been opened to investigate this concern for you. We have reviewed the attachments you forwarded to us and have agreed to credit back the insufficient notice fee in the amount of $2503.89
  
  Our ******* Services team will be processing the refund for you shortly, please allow us some time to get this sent to you. 
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you. 
  
  Thank you, 
  ******, Advocacy Team

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Application for a rental denied because of a computer application error that they use instead of actual people. 4 out of 5 people on this application had issues with the program but were able to get verified anyway, one was not. We submitted a request as directed letting them know of the issues we were having and received no response. Instead we received notification that our application was denied because they couldnt verify an identity. Called customer service was told a new link would be sent and it was. We were finally able to get it to work well enough to get verified. But now they say that we have to reapply and spend another $500. And they wont refund the $250 we paid to hold the property for 30 days? Fraud much? They take our money because their systems are faulty and then want more? And when I tried to speak to a supervisor or even get the supposed supervisors name they refuse. This company should not be in business.

  

  Business Response

  Date: 10/11/2023

  *******,

  We appreciate you taking the time to share your experience with us.

  According to our onboarding department,this application is showing that the Persona portion has been approved and that this can be re-screened. Please advise if you would like to be reapplied to this particular property, and we can proceed.
  
  If you still need assistance please give us a call at 833.PRG.RESS
  
  Sincerely,
  
  ***********************
  Progress Residential

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife applied to renta home from this company. We paid $350 for holding fee and application fees. We were denied for the home. Not mad about it it is what it is. But we are supposed to get a refund of the holding fee in the case of a denial. Here it's almost 30 days and no refund yet I have called and keep seeing what is the hold up but they have given no valid reasons just keep waiting and eventually it should come. Seriously they want their money quickly but don't want to give it back in the same fashion. I shouldn't take a month for a refund. We just want our refund so we can move on from this.

  

  Business Response

  Date: 10/12/2023

  Hello German,
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter. Case ******** has been opened to investigate this concern for you. On 9/25/23 we have a notation on your account that this has been refunded and mailed to the address we have on file, I emailed you twice on 10/9 and 10/10 to confirm if you had received this or not, I havent gotten a response from you, please let us know if you received this check or not.
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you,
  ******, Advocacy Team 

• Initial Complaint

  Date:10/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential should explain why they are allowed to keep a holding fee of $250 if you are denied rental unit for 30 days. Having been given the run-around and reviewing these complaints, Im glad my application was denied. I have 3-adult members (2-minors) considered for a 3-bedroom unit listed at $1895 per month.Upon my initial inquiry, we inquired about the process. Some things were left sketchy and now we know why. They have this thing about mentioning an applicant not having any open bankruptcies on the record. Yet, they fail to inform you that a bankruptcy is an automatic red flag of your account. They use a third-party site to examine your credit and rental history, called Core Logic Safe Rent. This third party evaluates your credit score and produces a number that will automatically deny you if it falls below 500. What they dont tell you is that bankruptcies on your record whether open or close will automatically prompt a flag and denial. The company explains that Progress Residential selects these terms. Which means, they knew ahead of time I would be denied. My bankruptcy is dated Jan 2022, its Oct 2023. Experian credit score is 629 with no other negative impacts on credit report (Im rebuilding). The produced was a 470 and the requirement is 500. However, Im also an applicant with a housing voucher. They now state that I would be required to get a guarantor/co-****** in order to move forward. HelloThe ****************** of ************************** (HUD) already backs my ability to pay. Why would I be required to get a cosignor/guarantor. THIS Company IS A RENTERS BEWARE??I feel frauded, misled, and taken advantage ofGood thing I didnt apply with all applicants, whose credit scores fall short of my ownone being 18 y.o. a recent h.s. grad with no credit. They insist they would include his credit and drop my rent score even lower. Im glad I had the forethought of applying alone to see the scam before they took more fees. Just be fair!

  

  Business Response

  Date: 10/12/2023

  Hello ******,
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter. Case ******** has been opened to investigate this concern for you.
  
  I have reached out to our Onboarding Leadership to assist me with addressing your concerns, I want to inform you that you will be receiving your holding fee refund within 30 days starting from the day you paid.Regarding your bankruptcy, its not an automatic denial but this will of course factor a huge part into your overall score, for any further questions regarding your application and the score provided, please reach out to SafeRent as they can go into depth regarding your concerns for denial.
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you,
  ******, Advocacy Team 

• Initial Complaint

  Date:10/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent 3 emails since 9/20/23 with no replay This is on regards to the charges put against us upon move out We lived at the address for 4 years ?** regards to the property at *************************************************************** The charges that you put against our security deposit are wrong.The 2 satellite dishes ($75) were both there when we moved in. The fire pit ($100) was also there when we moved in.The closet braces ($20) were also missing when we moved in.The carpet in the living room ($150) was damaged when we moved in We also paid ($450) to have the carpets deep cleaned.When I called to find out the final amount due I was told $530 Which I paid on time. There was an extra $141.30 plus late fee of $125 that should not be charged to us.I came up with an amount of $611.30 that should not have been withheld from the security deposit.I would like to be repaid the $611.30 ASAP.

  

  Business Response

  Date: 10/10/2023

  ***********,
  
  We are sorry to hear about your frustrating experience with our company.

  In regards to the ledger and move out fees, I have reached out to the Portfolio Operations Director to review the charges. It has been decided to credit back the satellite dish ($75), closet braces ($20), and fire pit ($100) - Totaling $195. It is agreed that these items should not have been charged. As soon as a credit has been created, I would be happy to send a new copy of the ledger for your reference.

  Unfortunately, the carpet cleaning and late fee amounts are deemed justified and are to remain on the account.

  Please advise if there are any other questions or concerns, and we will do what we can do assist. We appreciate you taking the time to share your experience with us. If you still need assistance please give us a call at 833.PRG.RESS

  
  Sincerely,
  
  ***********************
  Progress Residential

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a maintenance request on August 30th about a water intrusion problem everytime it rains. It has caused damage to the kitchen door and caused rotting of the door frame, as well as water damage to the downstairs bedroom closet (which is directly beneath the kitchen door area) A few days later one of the team technician from Progress residential came to assess the damage and file a request to get the issues fixed. They use third party vendors so all maintenance request have to be approved by their team and then a third party vendor comes to repair. A third party vendor came on 9/13 to assess the damage and give a quote to Progress Residential to approve. This worker made a whole in the closet ceiling in order to assess the water leak. During that time it rained multiple times and the damage worsened especially since now there was a hole in my closet ceiling. This caused damage to 80% of my belongings in the closet as well as extra damage to the wall and floor. I have had to remove all of my close and put a big container on the floor to try and maintains the water intrusion. The wall is now molded. I was then contacted by the third party vendor to schedule for them to come and fix the issues which was scheduled on October 3rd. The worker came and then left within 30 minutes without doing any repair. I was contacted by their office and was told that they were going to have to reschedule but was not given a reason. I emailed AND called progress residential on multiple occasions and have not heard back from there. There is mold and water damage. my kids and I have been coughing and having HA and both of my children have had to stay home due to throwing up. These are all signs of mold toxicity! I have had to take off of work on 3 separate occasion which has caused me to financial hardship. (i make on average $600 per day as a chiropractor) I am looking for this issue to be fixed and compensated

  

  Business Response

  Date: 10/12/2023

  *********,
  
  Thank you for bringing this matter to our attention. We apologize for any miscommunication or delays in resolving the concern.

  The Portfolio Operations Director has been in contact with you to obtain further details regarding the situation. The below work orders are in process to address the repairs:
  - J004728589 for the water intrusion; waiting on a part and resident available only on Sundays
  - J004856341 repair hole in the wall

  As for the credits, the Portfolio Operations Director will reach out to you to discuss. Thank you
  
  Sincerely,
  
  ***********************
  Progress Residential

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to ** moving in, an *** fine was incurred due to weeds and rocks on the front lawn. Progress reported it was on them to fix as it occurred prior to move-in/lease start-date. This all happened at the start of August. It is now October without any resolution as the work order that was placed was never completed. The *** was placed multiple more fines and threatened to place a lien on the house due to inaction from Progress Residential. There are still weeds and rocks in the front yard and Progress has threatened to place these fines onto our account due to their own inability to complete work orders and communicate between departments. My partner is a disabled veteran and does not need the added stress of having to deal with constantly messaging & calling the company in hopes that they will finally resolve this issue.

  

  Business Response

  Date: 10/10/2023

  Hello ********,
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter. Case ******** has been opened to investigate this concern for you. I reviewed work order J004816330 which was opened regarding the landscaping and confirmed that this has been completed with pictures attached. I looked over your ledger as well to verify that you werent charged any HOA violation fees for this.
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you,
  ******, Advocacy Team 

  Customer Answer

  Date: 10/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********

  the person who came by the house only trimmed the weeds and did not remove them at the roots. I suppose well see if the *** finds that to be acceptable. 
  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company $450 for a holding and application fee. I did not end up renting a home because it was not ready on the date it should have been. The company told me they refunded the amount to my credit card but that card was cancelled so they couldnt have. Ive been calling for 3 months to get my money and I keep getting the run around.

  

  Business Response

  Date: 10/09/2023

  Hello *******, 
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter. Case ******** has been opened to investigate this concern for you. 
  

  I reached out to you on 10/4/23 to confirm with you regarding your refund, the email was as follows: 
  
  "Hello *******, 
  
  We're showing that this refund was successful, we need to ask that you provide bank statements that show the payment being made and the time frame that includes the date that the refund was processed as of 8/4/23 showing a refund was not received. Once we have this information we can research further. 
  
  Otherwise, any documentation from your bank that your account was closed prior to the refund being sent, anything that will help your case so we can further look into this."
  
  I haven't received a response from you, if you can reply to the email with the requested information I may look into this further. 
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you. 
  
  Thank you, 
  ******, Advocacy Team 

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 10/02/2023 online at rentprogress.com. I applied for the property paying a $250 holding fee + $50 credit fee + $35 processing. Within 5 minutes I received an email that I was approved for another property that was originally a denial. I called and sent an email within 5 minutes of applying to rescind the application. Progress Residential advised I would lose the entire $335 of which $250.00 was the holding fee to hold the property. I firmly believe that the funds to hold the property should be returned should a person cancel their application. It was not 5 minutes since I hit the submit button and I called to cancel. This, in my opinion, is corporate greed at its worst. Progress Residential should not be allowed to act in this manner and keep consumer funds for no service / property received.

  

  Business Response

  Date: 10/06/2023

  *******,

  Thank you for bringing this matter to our attention.

  We apologize for the frustrating experience during the application process, however kindly note that the holding fee is forfeited if you decide to cancel. Please see below verbiage on the Progress website:

  *******************************************************************************

  Other Fees

  $250 Holding Fee (if applicable)

  Some of our homes may be subject to a refundable holding fee. This holding fee reserves the home temporarily while we review your application and if approved can then be applied toward your future move-in costs.

  If your application is denied, this holding fee will be returned to you within 30 business days.

  The holding fee becomes non-refundable when your application is approved, but if you decide to cancel, or if the application is denied due to falsification of the application or supporting documentation.

  We appreciate you taking the time to share your experience with us. We apologize for any inconvenience or frustration you may have experienced during your residency with Progress Residential.

  If you still need assistance please give us a call at 833.PRG.RESS
  

  
  Sincerely,
  
  ***********************
  Progress Residential

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the storm hit *********, It rained August 19. There was a leak from my vent in my hallway and I called in a maintenance request on August 21st. They sent someone out August 29th, he resealed the roof penetrations. September 1st, it rained again. This time it was coming from not only the vent but also from the baseboards of the floors. I used towels and sheets to soak up the water but it was too much. I called to put in maintenance request, I was told they are getting a lot of calls and they will get to us when they can. After many calls, a vendor came out September 12 to pull up the flooring on two bedrooms, drywall by my front door and part of the ceiling in my bedroom. They put two big fans and in two of the bedrooms and sealed the doors. 5 days passed, they picked up up the fans on September 18th. I haven't heard anything from anyone so I went to the ********* Office September 21st, I explained everything that has been happening. September 22nd the vendors came to fix the floors. It then rained again October 2nd, and the leak in the hallway continued. I went back to the office to tell them and someone came out October 3rd. With in the month and a half, I have called hundreds of times, take time to got to the office because they weren't answering or returning my calls. They offered me $250 concessions to be taken off rent but I believe it's not enough. I didn't have access to two of my bedrooms for two weeks, and slept under a hole in my bedroom.

  

  Business Response

  Date: 10/10/2023

  Hello ******,
  

  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter. Case ******** has been opened to investigate this concern for you, I have alerted the market and we are still currently reviewing your request for the compensation to be adjusted.
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you,
  ******, Advocacy Team