Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
• 

  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out due to ongoing concerns we are having with Rent Progress responding to service request. We've lived in this residence for 2 years and each time we've engaged them to fulfill a service request, we are either ping ponged around with not resolution or have to file a complaint through BBB to force their hands to take action. On 9/8 we informed **************** of our need to have the garbage disposal fixed or replaced. Since the initial email we receive a response that someone would call and follow-up with dates they were able to come out to complete the service request. Both my mom and I have called Rent progress on several occasions to identify when a service tech would be out to fix the garbage disposal and have be unsuccessful in getting dates, times and any follow-**. In fact, they closed the case with not action. This has been this companies standard cadence and process with all service related request. We are reaching out because we need your help advocating for us as reliable, dependable tenants.

  

  Business Response

  Date: 09/22/2023

  Hello *******, 
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter.  
  
  Case ******** has been opened to investigate this concern for you, we have reviewed your account and have found the following: 
  
  Work order J004761910 has been opened on 9/10 prioritized as a normal priority work order, we do acknowledge and understand that this hasn't been done in a timely manner for you, we are currently reaching out to the Service Manager to have this request expedited to be done by either Monday or Tuesday if possible (9/25 or 9/26)
  
  We apologize for this inconvenience as there's an uptick in HVAC work orders that put us a bit behind as they need to be addressed promptly but we ensure you that we will be working with you to resolve this quickly. 
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you, 
  ******, Advocacy Team

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress owes me $335.00 and they closed the case without sending me my money.

  

  Business Response

  Date: 09/21/2023

  Dear *********-

  This is a duplicate to BBB Case #********.  We will be responding to your concerns in that BBB case number.

  Sincerely,

  *******************

  Progress Residential

  Customer Answer

  Date: 09/21/2023

  I wouldnt have to make duplicates if my cases didnt keep getting closed and getting ignored.

  

  Business Response

  Date: 09/27/2023

  Hello, 

  This is a duplicate case in which you have an open BBB complaint with already. This case will be closed and worked through the other. 

  Thank you, 

  ******, Advocacy Team 

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential owns a property next to my residence. A tree from their property is touching the side of my house. I have called them to ask them to cut the tree. I have called more than once. This has been an ongoing issue for 6 months at the least. I know they have spoken to the renter and she has sent pictures. I have sent them pictures. Still they either refuse or are slacking in cutting the tree.

  

  Business Response

  Date: 10/09/2023

  Hello ***, 
  

  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter.  Case ******** has been opened to investiagte this concern for you. 
  

  We apologize for the inconveniences caused by this, we appreciate you allowing us the oppurtunity to address this concern with you. I'll be working directly with the market to ensure this is resolved with your property and the resident. 
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you. 
  

  Thank you, 
  ******, Advocacy Team 
  

  
  

  Customer Answer

  Date: 10/09/2023

   They contacted me last week and informed me that since the tree is alive and not touching their property, they have no intention of trimming the tree.

  

  Business Response

  Date: 10/12/2023

  Hello ***,
  

  Thank you for your response, upon further review with the market, we have reached out to the Service Director to submit a work order to have the tree trimmed. Please allow us some time to have this scheduled and worked as its been sourced to a third-party vendor.
  

  Thank you again for bringing this to our attention and allowing us the opportunity to resolve this concern for you.
  

  Thank you,
  ******, Advocacy Team 

  Customer Answer

  Date: 10/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential is the property management company that I have been renting my house through for over 2 years. This past June, I received 4 different *** violations from Progress Residential that the this neighborhood *** submitted to them regarding my property and lawn. I appealed all 4 of these violations, as there was no issue with my property. I even sent pictures and explained that I have maintained this property very well for the last 2 years with no issues, so was confused why I received 4 different complaints now. I never heard back from anyone regarding my appeal, but, rather heard back from someone in the *** department and let me know that the pictures were went to the ***. I was then charged $45 for each violation, totaling $180. I was told I must pay it with my rent, so I did. However, I appealed those charges because I should not have been charged at all. I APPEALED the violations because I should never received them. As such, I should not have been charged $45 per violation if I appealed the charges. Essentially, I should only have paid if I was actually responsible for any violations, but, I did nothing wrong. No one ever got back to me about my appeal for the charges I paid, and it really seems like this company is just a money hungry organization who will not work with me. I can't get anyone on the phone other than customer service reps who will tell me that *** violations "are not their department, but, don't get me in contact with anyone who can actually help. They simply say that I can only work with customer service. This really feels like extortion and that they refuse to actually address complaints and concerns. I want my money back because I should have never even been charged the $45 per violation if I appealed it. While the lease does say we get charged $45 per violation, my argument has been that I should not even have to pay that if I appeal because the *** violation was nonsense and I proved it. Also, they need to get much better about helping connect me to people who can actually resolve my problems, and not just tell me every time I call for an issue that it is not their responsibility. They have also threatened to charge me many times in the past when I put in service requests, even though they have cheap appliances that constancy break down and it is their responsibility to fix. It really borders extortion. I have attached some photos to go with this complaint. These are what I submitted with my appeal. As mentioned, I have maintained this property with no issues, so when I appealed the violations I expected this to be resolved, not be charged $45 per violation and told I must pay with my next month's rent, as the customer service rep told me. I really want my money back at this point, and no one has even bothered to address this from Progress Residential.

  

  Business Response

  Date: 09/21/2023

  *****,

  Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. The *** violations are listed below and are currently in review:

  The resident appealed after the work was completed so ******************************* has requested time-stamped photos to prove if the lawn was in good condition before the work was completed.:
  - 08/15/2023 hoadmin V-************ lawn seeding case ******** and J004625499 completed 8/4/23
  

  We are waiting for a response from the *** about the status of these violations:
  - 08/29/2023 hoadmin V-************ weeds in driveway/sidewalk case 03121704
  - 08/29/2023 hoadmin V-************ clean exterior of home case 03121707
  - 08/29/2023 hoadmin V-************ weeds in bed case 03121711
  
  Sincerely,
  
  ***********************
  Progress Residential

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here I am back again writing about more complaints with this company.3 years living with them, 3 years the sprinklers were always broken and we couldnt get the lawn squared away. Eventhough we have this chronic problem my wife still slaved away doing the best she can to keep lawn manageable and avoid HOA violations. We finally got the sprinklers working after easily 30 TICKETS OVER YEARS. We ask them to replace the sod in the front because it was still pretty bad, when they finally did the sod they replaced it with was already DEAD!! Our lawn and my wifes work was better before then after! We sent pictures we filed complaints but no physical response regarding this. OF COURSE WITH THAT NOW WE HAVE 4 HOA VIOLATIONS, WHICH PROGRESS SENT US THE **** FOR. Disputing this we received additional late fees and volations for something that wasnt our responsibility. Its amazing to see how a tenant which is often seen with a bad context took better care of the property then the actual management company.To make a bad story worse !!!!!!!! They even gave us a $72.00 maintenance fee for a sliding glass door that we dont even have! Unbelievably amazing and I cant imagine how these people sleep at night.Here I am back again writing about more complaints with this company.3 years living with them, 3 years the sprinklers were always broken and we couldnt get the lawn squared away. Eventhough we have this chronic problem my wife still slaved away doing the best she can to keep lawn manageable and avoid HOA violations. We finally got the sprinklers working after easily 30 TICKETS OVER YEARS. We ask them to replace the sod in the front because it was still pretty bad, when they finally did the sod they replaced it with was already DEAD!! Our lawn and my wifes work was better before then after! We sent pictures we filed complaints but no physical response regarding this. OF COURSE WITH THAT NOW WE HAVE 4 HOA VIOLATIONS, WHICH PROGRESS SENT US THE **** FOR. Disputing this we received additional late fees and volations for something that wasnt our responsibility. Its amazing to see how a tenant which is often seen with a bad context took better care of the property then the actual management company.To make a bad story worse !!!!!!!! They even gave us a $72.00 maintenance fee for a sliding glass door that we dont even have! Unbelievably amazing and I cant imagine how these people sleep at night.

  

  Business Response

  Date: 09/22/2023

  Hello ***, 
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter.  
  
  Case ******** has been opened to investigate this concern for you. We have reviewed your account regarding the *** violations and have found the following: 
  
  V-412319 Landscaping Weeds in driveway/sidewalk Notice 8-8
  V-412339 Maintenance Clean Driveway/Sidewalk Notice 8-8
  V-212328 Landscaping Mow/Edge/Trim/Weed Notice 8-8
  V-407109 Maintenance Clean Driveway/Sidewalk Notice 7-21
  
  All violations are valid. In regards to issues with sprinklers, only 1 of the 4 violations had to do with your lawn. The violation was to mow, edge/trim/weed his yard. 2 were to pressure wash. 1 was weeds in the sidewalk which would have nothing to do with sprinkler issues.
  
  Your maintenance fee is currently being reviewed by the market to be waived, I will provide you an update through email once the market comes to a conclusion on this
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you, 
  ******, Advocacy Team 

  Customer Answer

  Date: 09/22/2023

  I understand that the issue of the sprinklers did not have to do with the violations but the dead sod did in at least 2 of these violations.

  It needs to be reviewed again 

  

  Business Response

  Date: 09/28/2023

  Hello ***, 

  We have reviewed your dispute and have been provided the following below: 

  V-412319 - Plants/Landscaping Violation: Weeds in Expansion Joints. Please remove the weeds in the expansion joints of your driveway, sidewalk and also street/gutter area in front of your home.  
  
  V-412328 -Plants/Landscaping Violation: Mow and Maintain. Please mow, trim, edge, and maintain the grass on your property. 

  Neither of these violations are regarding the dead sod. However, we are willing to waive 1 of the violaions to mediate your concerns, I will be reaching out to you via email to start this process with you as of today(9/28/23)

  I look forward to hearing from you. 

  Best regards, 

  ******, Adovcacy Team 

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential dies not want to replace my leaking roof.10 days ago their subcontractor came out and documented 5 locations showing leaks.To date no contact about when or if Progress is going to repair or replace as the last 3 contractors have recommended. The roof is 22 years old and should be replaced.I've been ************ over 5 years and never missed a single paymeny

  

  Business Response

  Date: 09/22/2023

  Hello ****, 
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter.  
  
  Case ******** has been opened to investigate this concern for you in which we have found the following regarding your complaint: 
  Work order J004748190 has been opened to address this concern and repair, our service technicians have been trying to reach out to you for more
  information:
  
  - 9/21 10:01 MST called for status update mailbox full unable to leave voicemail
  -9/21 7:29 MST called for status update mailbox full unable to leave voicemail
  -9/21 called for status update mailbox full unable to leave voicemail 
  
  On 9/21 this was noted and we will be attempting to reach out again on 9/22 and to then follow-up with text and email to confirm as you are unable to be reached. 
  
  Please return our calls as we're working to have this resolved, please let me know if you have any other questions. 
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you, 
  ******, Advocacy Team

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my house would be ready July ***** and then Aug came kept getting calls and texts messages saying the house was ready and that if I dont go today their going to cancel the transfer mind you my uncle passed away and I had to fly out the next day so I drove a total of 8 hours to go see a dirty house I was very upset and called them was told they were going to send someone out to see if they saw anything then I get an email dated July 24th mind you those were old pictures so now we in September and they wanted to know if I was still interested I told them if they could change the rent amount because its not worth that price then one of the worker I want say her name told me I could go buy something to remove the print thats going up the stairs this house was built in 2022 so I told her I have to talk with my son because hes on the lease they kept calling me I felt pressured so that following morning I fainted hurt myself really bad had to go to the ** still getting calls and text messages and I explained to them want happened so I was then told if I dont get the house Ill be charged $250 so then like I said I felt pressured to sign the lease so I did and I signed my son because he was at work and was told they needed both so thats what I did mind you Im not in my right mind just left the hospital so then I asked to cancel they told me I would be charged 2 months rent and the which would be over $4000 then was told on 9-15-2023 was on the phone with them from 1:30 to about 5 for them to tell me their going to keep my September rent for a place I still havent moved into I feel like its there fought because I was supposed to move in back in July so Im very depressed because I have a 13th autistic son, that change for him is hard in GA ****** started the first week in Aug we are now in September and thats not fair and most of the people that answered the phone were rude they wouldnt let you talk to a supervisor this mentally drained me Im seeing Dr

  

  Business Response

  Date: 09/21/2023

  *******,

  Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. ********************* spoke with you on 9/20/23 and is submitting a request to the Portfolio Operations Director to cancel the lease. Currently this is under review and we will revert once we have a further update.
  
  
  Sincerely,
  
  ***********************
  Progress Residential

• Initial Complaint

  Date:09/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or before June 07th, 2023, I found an ad for the Progress Residental Property which we rented. I visited the property online several times & confirmed the amenities on two different websites. (SEE EXHIBIT ** ***** We then reconfirmed the details with one of the Progress Staff members who also confirmed the amenities we saw on the two different web pages.We made our first deposit on June 4th, 2023, signed the contract on June 7th, 2023 & moved in on June 12th, 2023. We paid monthly rent, deposits & fees totaling $11,553 to date. We moved to ********* from ******************* so our first time seeing the property was on the date of the move-in.The company advertised the amenities appearing on two different online listings including a Recreational Room, a Clubhouse, a ************** & a Pool. Upon arriving at the property, we discovered that it did not have any of these amenities advertised on its listings. We also 'later' discovered that the *** had specific move-in ********************** rules & regulations which we were never informed of, resulting in fines issued by the ***.We did have an orientation with a Progress staff member on the day of our move & we were not instructed that we had to inform the ***, in advance, that we were required to apply for a move-in authorization & be instructed on where to park our Uhaul truck. The company made feeble attempts at resolving the issues, including attempting to convince us that the amenities listed directly below images of the house in the various advertisements, were municipality amenities & not the property's amenities. They did not offer a rent reduction given that 40% of the amenities advertised did not exist. Three months after our move we still do not have a mailbox key & the house has maintenance issues including a faulty door, & a leaky roof. Because of the leaky roof, some professional equipment I use for my work was damaged.

  

  Business Response

  Date: 09/21/2023

  Hello *****,
  
  Progress Residential has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, make it a priority to work directly with you to resolve the matter.
  
  Case ******** has been opened to investigate this concern for you as well as ******** in which we have found the following during our research:
  
  We had offered a transfer or complete termination with a full refund which you had refused. We then offered a $500 concession credit which you agreed to as per case ******** while discussing with ******, our Assistant Portfolio Operations Director. This has been applied to your ledger, we were then informed that your family needed a pool, and we offered to transfer you to another progress home that included a pool but you declined, we offered again to terminate your lease without penalty, first with a lease end date of 8/30/2023, this was too early for you so we offered to extend until 9/30/2023 and this was declined as well.
  
  Regarding the *** Violations, you received your Move-In orientation email with attached CCRs on 06/06/2023. This email specifically states to read the *** docs prior to move-in, to avoid any violations. The move-in orientation call was not scheduled until 06/12/2023. That is the date that you took possession. During the move-in orientation call the Admin Resident Relations Specialist advised to review the CCRs if she had not already done so. Unfortunately, the *** violations are valid and resident responsibility. The market is willing to waive one of the credits for the first infraction upon request.
  
  Please continue your conversations via email with ****** who will be your main point of contact during this case.
  
  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  
  Thank you,
  ******

• Initial Complaint

  Date:09/14/2023

  Type:Problems with Product/Service
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/10 my HVAC stopped working. I called Progress 10am and was advised a technician will be in contact. I waited a few hours as I expected a call considering I live in ** with heat advisory and over 90degree weather, it would be an emergency. I called again around 3:30pm because now my kids and I are drenched in sweat and my home was at ****************************************************************************************** 7pm still no tech. I called again at this time I requested horsing accommodations. I was told I had to call back after 8pm and request hotel. I called back 8pm the agent said *** created a case, a tech will be in contact. I advised the agent *** already been through that process was only calling for a hotel. Agent proceeded to repeat her same statement. I then asked for a manager. The manager ***** said h*** send the request to the housing vendor and someone will reach out. I asked for a timeframe as Ive been told since 10am someone will call me. He says he doesnt know. I then asked who is the vendor I should hear from? He said he doesnt know. I finally received the call from ***** the vendor and he booked 1 night. The following day the tech arrived and said the home need a new unit and didnt know how long it will take they have to send to a 3rd party. I immediately called Prog asking for hotel extension and was told again after 8pm. I advised they didnt have a timeframe and I wasnt going to have my children continuously suffer all day until after 8pm and to extend it for at least a week. They ignored my request and booked 2 nights. Today 9/13 the 3rd party came out, not with unit but to do the same inspection the other tech did and got the same result, the unit need replaced. He stated he didnt know how long it will take for part to come in. I called Prog. Spoke with ***** who then found the lowest rated hotel over 15miles from my home, doesnt accommodate us and tried to say that was nearest, the 1st hotel was 2miles. Deceptive

  

  Business Response

  Date: 09/20/2023

  *****,

  Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. Please note that as of 9/20/23 we show that the ** has been fixed. Below are details of the work orders in place for the property:

  - J004761770 was opened 9/10 for the HV** concern and a hotel stay was requested
  - J004764440 portable ** unit dropped off 9/11/23
  - J004761770 a tech assessed the HV** concern on 9/11/23 and submitted an estimate.
  - The estimate was approved 9/14/23, vendor needs a part, tech scheduled for Tues 9/19/************* extended through Tuesday 9/19/23
  - J004761770 completed 9/20/23
  
  Sincerely,
  
  ***********************
  Progress Residential

  Customer Answer

  Date: 09/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We transferred to this house on ********************* February 2023 from another rent progress home. Since then we have had nothing but terrible communication and problems from the move out charges to the new house having constant issues.The house we transferred from **** clarion trail: We were illegally charged things at move out that they could not provide proof of. New house ******************: We we moved in I called the maintenance line to give them a huge list of items that was wrong with the Hosue such as, no outlets in bathrooms working, toilet water would not turn on, scratches all over the kitchen counter resurfacing, missing smoke detectors, not cleaned properly, issues with the fridge and many other issues. After I called it was about 2 weeks and still no contact back.. once I called to follow up they told me the person that took my call never put in the work orders. So this prolonged the issues to over a month. The my hardly fixed anything and still had serval issues in this short time I have been here. -refrigerator went out and didnt fix for over a week almost two with no fridge -dishwasher leaked all over floor from the sink draining into it and water flowed on the the floor for over 2 week before they fixed. This caused the floor in the kitchen to have all the glue under it come up through the cracks and make the flooring loose. After I put in the work order they sent someone to clean the floor then proceeded to tell me they wont replace any of it its extremely unsanitary to have this glue coming though the floor and cracks that we cant keep clean. -the trees are dying and large branches are falling close to the house, I reported and they wont come out. We have tons of bug issues, ants, roaches, spiders and they will not fix the door seals as requested to help with this issue. I have a two week old and my family and I are absolutely miserable here and pay way to much a month to be so unhappy with our home. They do not communicate at all.

  

  Business Response

  Date: 09/20/2023

  Hello ******,
  

  Progress Residential has received and reviewed your complaint to the Better Business Bureau.We value our customers, and as such, make it a priority to work directly with you to resolve the matter.
  

  Case ******** is opened to investigate this concern for you,I have alerted your local market to address your lease termination without penalty due to the condition of your home when you transferred I did review your account and see that we were able to credit you back for your previous property in the amount of $2,008.89 we do understand your concerns with your current home though and we are still working on a resolution for this, we will reach out to you as soon as we have an update.
  

  At Progress Residential it is our goal to provide excellent customer service and facilitate a positive living experience. As always, it is our hope to quickly reach a successful resolution of the complaint directly with you.
  

  Thank you,
  ******

  Customer Answer

  Date: 09/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************