Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
• 

  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May of 2022, we paid partial rent on 05/02/2022. My daughter went out of town on 06/02-06/10 2022. My daughter always pays our rent. We give her the money she pays with her acct information. On 06/13/2022 we served court papers to go to court for non payment. Since 06/13/2022 I started reaching out to Progress Res. by email to Pia C. and to ******************** and to customercare multiple times and got our email returned back saying wrong email( we were blocked) our calls never got answered. we reach out to there lawyers Zona firm several times and got no where. went to court on 06/20/2022 and said we will pay the rent. we were to pay ********. On 06/24/2022 we sent ******** with a copy of a ******** payment made on 05/02/2022. confirmation #********. Payment returned back to us on 07/06 Saying payment needs to be ********. So we sent payment again on 07/09 and again they sent it back. And again we sent it and have received it on 07/22. But get and email on 07/19 that we are evicted on 07/26. We never saw this coming. We have no where to go. All we wanted to do was finish our lease in 7months and move out. We don't have parties. We don't do drugs here. We didn't do anything wrong. I can see and understand if we couldn't pay the rent. But we can and want to pay. I have never in my life seen where you are trying to pay your rent and still getting evicted from your home. Why? This is not right

  

  Business Response

  Date: 08/01/2022

  Hi ******, thank you for your response. At the time this complaint was received, it was escalated to our accounts team for further review. I see that your lockout was postponed and not rescheduled, and that the write was cancelled. The amount of judgement has been paid, as well. Please note that August rent has been posted, and that we are tracking a small balance remaining for July. If you have any other questions or concerns, please follow up with us here. Thank you. Rich M.

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident since July 5th. I have spent 8 nights in a hotel due to no AC, and a myriad of issues. Now my toilets do not work and They have stopped responding

  

  Business Response

  Date: 07/28/2022

  Hi *********, thank you for taking the time to share this feedback with us. I'm sorry to hear of these issues in your home, and for the difficulty you have experienced getting us to address these issues. At this time, I see that a member of our local team has contacted you for photos of the issues, which you have provided. Our team will now work with you to promptly schedule work orders to address these issues. If you have any other questions or concerns at this time, please follow up with us here. Thank you. Rich M.

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was a progress residential tenant in *********, ** from 5/24/2021 to 6/13/2021.According to my lease contract with progress residential, I am supposed to receive my security deposit refund within 30 days of moving out. I have yet to receive this. I have actually not received any communication since my move out day. I have emailed and called multiple time requesting copies of my final ledger and refund information and have received 0 response. I have sat on hold every day for over 2 hours per day since 7/14 only to get hung up on every day. I need to receive this final ledger and refund check.Thanks!Matt

  

  Business Response

  Date: 07/29/2022

  Hi *******, thank you for taking the time to share this feedback with us. I was able to escalate this matter to our accounts team and I see that you were contacted by ****, who has informed you that your account was only recently finalized, and asked for **** days to receive the refund check and move-out docs. I see that **** has also shared with you your ledger and refund amount. If there is anything else we can do to assist you at this time, please follow up with us here. Thank you. Rich M.

  Customer Answer

  Date: 07/29/2022

  Hello,

   

  First of all, the final ledger shows a Late Fee on 6/4/2022 for the amount of $125. My rent was not late. I paid ******* on 6/3/2022 which is the correct amount of rent that was due for the month of June.

  2460 / 30 = 82
  82 * 13 = 1066

  492 / 30 = 16.4

  16.4 * 13 = 213.20

  1066 (rent)
  0213.20 (month to month premium)

  0017 (smart home fee)

  0035 (cc fee)

  ******* - paid in full jun 3rd. not late.

   

  Second of all, I still have not received any check. 

   

  Please send a check for the correct amount ******* via **** Priority Mail or some other service with tracking so we can move on.

   

  thanks!

   

  --matt

  

  Business Response

  Date: 08/05/2022

  Hi *******, thank you for your response. I shared your response with our accounts team, and at this time, I have been informed that you have been contacted and notified that the $125 late fee will be reversed and that a credit will be issued. I see you were also notified that you will be receiving both checks through a rush ****** If you have any other questions or concerns at this time, please follow up with us here. Thank you. Rich M.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, ******************************************* my front yard. I went to work came home the pipe was out of the grown and bathroom tissue and waste was coming out of the ground. I took pictures sent it to progress property managers, I called the call center. Filed a maintenance request online , over the phone , and via text. Since July 6,2022 I've called almost everyday. Nothing has been fixed. It is causing a biohazard to my neighbors. It is a smell in my front yard from the toilet waste coming out. I called progress residential and they stated the amount the third party plumbing company is requesting for payment has not been approved. It has been almost three weeks we have lived with a broken pipe and they are refusing to fix it. This is inhumane and causing serious health issues to myself and the environment.

  

  Business Response

  Date: 07/28/2022

  Hi ****** thanks for reaching out. I'm sorry to hear of the delay in addressing this plumbing issue. I've escalated this matter to our local team and I see that this work has been scheduled to be completed by the end of the week. I also see that a member of our team has reached out to you and let you know that the plumbing company was waiting on some additional work to be completed. I have been informed that this work is completed, and the vendor is prepared to complete this work. If you have any other questions or concerns, please follow up with us here. Thank you. Rich M.

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022 I gave notice to move out of the house I was renting in ********** **. My lease was up in March 2022 and thats what I gave my 60 day notice to. I found out just days later that my work was transferring me in February to *******. I called Progress attempting to speak with the property manager. I called multiple times with no response. I finally spoke to one person and asked for a copy of my ledger she sent me an unreadable Adobe version of my ledger and someone else was supposed to follow up with my move out questions and concerns and a legible copy of my ledger. I started putting in inquiries online to have someone contact me and no one ever did. I ended ** moving out in February and they accepted my keys. I continued to try and reach out to someone regarding my move out. I received a notice in the mail on The incorrect paperwork stating that they were charging me for cleaning which I again provided receipts. I finally talked to one person who said she got my receipt and would have someone reach out to me. I was also charged to pressure wash the INTERIOR of a home? I have copy of receipts for cleaning, carpet cleaning and pictures to show the condition the home was left in. They closed my online portal so I could never see if anything was adjusted. I moved out of your property in February 2022 and am yet (July 2022) to receive a call or am I yet to receive the proper paperwork- notice to retain- to withhold my deposit. I am requesting a call back and a refund of my deposit within ******* tenant landlord law since I was given ******* statue paperwork and I was a renter in the ****************. You have failed to uphold your end of the lease and the ability to withhold my deposit by not giving me the correct paperwork. Just last week I received an email from Progress saying my case has been closed. I have received this email so many times without any response from your company.

  

  Business Response

  Date: 08/19/2022

  Our Account team contacted the resident and informed them that the cleaning fee had already been reversed. The other two charges are being reversed as a courtesy. Our team also advised the resident that the move-out documents he received were, in fact, correct. The ** address showing on the documents was the forwarding address we were given by the resident. 

  
  

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our house on 6/3 and were given an all clear on the final walk through the week of 6/11 and were told that our move out date was confirmed to be 6/11; however, we have not received our $2300 security deposit, our $1380 in ****** rent overpayment and $158 in ****** utilities overpayment. Per **************, our security deposit is be be mailed within 30 days which would have been July 11. It's July 19 and no refund has been received at our new address. I have contacted Progress Residential via email 4 times and by phone multiple times and remained on hold for hours. At one point I was able to speak to a representative who confirmed Progress had my new address but that representative was unable to confirm my security deposit return had been started. Instead she transferred me to another department where no one answered the phone.

  

  Business Response

  Date: 07/28/2022

  *********************, thanks for taking the time to share this feedback with us. I'm sorry to hear of the delay in receiving your deposit refund. At this time, I have been informed that you have received your move-out documents, and that the reason you had yet to receive your deposit refund is that the forwarding address was changed as our deposit accounting was being finalized. If you need any other assistance at this time, please follow up with us here. Thank you. Rich M.

  Customer Answer

  Date: 07/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been contacted with my moveout statement regarding moveout within 30 days, as ***** law states as well as my lease contract. I have not received an itemized list of (if any) charges for my moveout, nor any communication for my deposit refund. ******** care line is never picked up, and when submitting a request for a call back, no call back is ensued. I've contacted *****, an apparent make ready coordinator who said he would get me in touch with a *******************************, who I assume is a property manager, and to no avail has anyone contacted me. When scheduling the moveout walkthrough, they changed the appointment time last minute so I was unable to be there for the walkthrough to ensure myself of the charges and deposit refund that I am rightfully owed as I hired professional cleaners, carpet, and repainted. I do understand my rights and will file a small claim through the court should I need to. I am highly disappointed in the lack of communication and personalism this management company has not upheld. To the apartment manager reading, how would you feel if this was your deposit and communication was completely cut off? How would you feel if nobody ever contacted you, per law, about your moveout statement/refund? Please hold yourself to a higher standard and advocate for your residents, even at moveout.

  

  Business Response

  Date: 07/26/2022

  Hi Silicia, thanks for taking the time to reach out. Our records show that your check was delivered on 7/19 in the amount of $1103.27. We do not show that the check has been cashed or cleared at this time. If you have not received this check, please follow up with us here with your current address, and we will immediately resend your refund. Thank you. Rich M.

  Customer Answer

  Date: 07/26/2022

  Better Business Bureau:

  I accept this as complaint as complete and satisfactory so long as the following message gets sent to the Progress Residential ******************* as no contact information was provided. 

  Please forward the following message to Rich M., the responder to my complaint:

   

  Good afternoon, 

  Thank you for the response in this matter. I did not receive a check for the refund amount provided. Please forward this check to the following address:

  Silicia ******

  1221 ***********. 

  2-301

  *********** ** 78215

   

  Regards,
  
  Silicia ******
  
   

  
  

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my rent every month which is over $2,000 and I called and sent emails to them over a month ago and the problem still havent been fixed me and my kids are getting sick from the mold I want to move and get my deposit back and move into a better home and not have to put another deposit down because its not my felt there sending 3rd party people out that not fixing the problem I do have pictures

  

  Business Response

  Date: 07/28/2022

  Hi Marlayn, thank you for taking the time to share this feedback with us. I'm sorry to hear of the issues in your home. I've taken the time to escalate this matter to our local team and I see that you have been offered an involuntary transfer at this time by *****. If you have any other questions or concerns, please follow up with ***** for the most prompt service. Thank you, and have a nice day. Rich M.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid on my rent in the amount of $250 the company then proceeded to credit my money back too me, but say they did it twice and now I owe them the money back. Because they made a mistake on my refund, which I am in no control over. So as July comes around my rent isnt ***** but ***** because they decided to just make me pay the money back instead of just removing it from the account. Ive been told 3 different reasons where the charges are coming from. Im tired of getting the run around and Im not gonna pay something I dont even know what and why Im paying. I think the company is a scam to find ways to collect more money in any way.

  

  Business Response

  Date: 07/27/2022

  Hi Alea, thank you for taking the time to share this feedback with us. I've escalated this matter to our local team and at this time, I see that our team has provided you with an additional $250 credit for the late fees you were charged in June and July. If you have any other questions or concerns at this time, please follow up with us here. Thank you. Rich M.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Squatters living in Progress Residential Property (****************************************************, since April 2022). Confirmed with county judge there is NO eviction notice on file. Even though Progress Residential has assured us there has been an eviction served. ********** county has confirmed there is no such thing. Squatters are trashing the house, have moving commercial van in driveway. All against HOA. Progress Residential have done nothing, but invite criminals into our neighborhood.

  

  Business Response

  Date: 08/08/2022

  Progress Residential will not comment on current legal situations. However, we understand this matter serves as a disruption for these residents and they are invested in its resolution. While we can not provide specifics, we would like to communicate that we are taking all necessary steps to remedy the situation as soon as it is possible for us to do so.