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Business Profile

Resort

Vidanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The worst of the worst of the worst timeshare you could possibly imagine. RUN!!!! Youre basically spending thousands of dollars for access to something Expedia could give you for free. There are no deals and discounts. The hotels they offer are just really really terrible or they tack on extra fees. The cheap weeks have horrible options for hotels (a weird amount of them are in *****??) without access at all to most states and lots of countries. Its just a joke. The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleezy and misleading. The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. When you refuse all of it and ask how to cancel, theyll either A)put you on hold indefinitely so you cant get through to talk to someone B) sound understanding and tell you to just stop paying the bank your Loan (horrible, dangerous advice) C) Try and ignore all your concerns and get you to book your free week or D) ignore you and all of your follow *** going forward. Its horrible. Its sleezy. Its dishonest. The hotel isnt even that nice and everything they say in the meeting is misleading. I could not have worse things to say. And I actually have parents and friends with timeshares that ARE good and helpful so Im not a total timeshare hater. But this my friends this is a flat out scam.

  • Initial Complaint

    Date:09/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has unfortunately been a difficulty keeping up with this timeshare. It has caused issues financially, healthwise and with our relationship. I hate that we were pressured during the presentation into purchasing this timeshare. It was one of the biggest mistakes we could have made. Since purchasing the timeshare we really only used it a few times in the beginning. My health is not the best and because of that we cannot travel much. I personally have major health issues, that being diabetes, high blood pressure, high cholesterol, sleep apnea, chronic back pain, and also anemic. My husband has health issues also. As you can see, we deal with alot and do not need the constant stress of the timeshare as well. Is there anything we can do to get out of our contract with Vidanta? Please let us know so that we can act on this as soon as possible. Thank you for your time.****** and *************************

Vidanta is NOT a BBB Accredited Business.

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