Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/28/23, I went to Discount Tire to have a tire replaced. They jacked my vehicle up and fixed the tire. They damaged my automatic running boards. They did not say anything about the damage. I have been in contact with their fleet claims department who has denied my claim several times. The running boards on the passenger side were bent and locked up. I have pictures of the ******************* where they jacked by the running boards and of the damaged running boards. They are refusing to pay repairs.

  Business Response

  Date: 12/27/2023

  Hello *****,

  I appreciate you taking the time to bring this matter to our attention, and I apologize for any inconvenience you've experienced following your visit to our *******, ** store location.
  We take all customer concerns seriously, and we are currently reviewing the details of your situation with our team, and our claims department is actively looking into the circumstances surrounding the experience you have described. We have asked that our claims team follow up with you regarding your claim, so please expect to be contacted soon.
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our claims management team.
  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 01/08/2024

  This has not been settled!  We have not heard anymore from them!  This claim was approximately $1200 damage!  

  Business Response

  Date: 01/09/2024

  Hello *****,

  I thank you for bringing this to our attention, and I apologize for any confusion or frustration you've experienced. We understand the importance of clear communication and reliable service. I will follow up with with our claims management team, and I will ask that they review your comments and your concerns. I will also ask that they follow up with you, so please expect to be contacted by our claims team soon.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/23 I placed an order on **** through discount tires special pricing. I paid them at time of purchase. It was 4 wheels for $218. I then received a message saying my purchase was refunded. I advised them I did not want a refund, I wanted the product. They advised me it was an error. Even if it was an error they need to honor their price, I paid them for their advertised product. I know others that took part in the special pricing are receiving their items (I have a screenshot of proof for this). All I am asking is for them to honor what they had listed. If this is not figured out and honor the pricing they had listed I will escalate this to the ************************ of consumer protection. They cannot honor some of the purchases but not all of them. I have been a loyal customer of **********************, but if they do not make this right I will not ever go back. My order number on **** is **************. I have attached my order as well as another that they stated the special pricing would be honored.

  Business Response

  Date: 12/22/2023

  Hello *******,
  
  We sincerely apologize for the inconvenience caused by the pricing error.  We strive to provide transparent pricing policies and accurate product information.  Unfortunately, a technical issue resulted in the incorrect retail price being displayed, leading to the cancellation of your order and a full refund has been processed.  While we reserve the right to suspend or cancel sales of erroneously priced products until accurate information is established, we understand this has created frustration and have extended a 25% discount on the same product as a gesture of goodwill.  While you have declined the offer, we welcome you to contact us at ************** should you reconsider. 

  Discount Tire

  [ ref:_00D6g34gEj._5006g12Kr2s:ref ]

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount tire charged me for tires online that they did not have available. I paid in advance for these tires and made an installation appt for eight days later. I was not notified until I was physically present at my appointment that the tires I paid for were not available (their website stated that they were available upon ordering and payment). They attempted to sell me other tires, but this bait and switch technique was not acceptable to me. I assume my money will be refunded, but I drove about 150 miles roundtrip and wasted a significant amount of time on the promise to buy an agreed upon set of tires that was reportedly available.

  Business Response

  Date: 12/19/2023

  Hello *******,

  I sincerely apologize for the inconvenience and frustration you experienced during your recent visit to Discount Tire. Your feedback is invaluable, and we want to express our deepest regrets for the circumstances surrounding the availability of the tires you had ordered. We understand the importance of clear communication and providing accurate information, and it is clear that we fell short in this instance.
  
  I will reach out to our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the service I received at the establishment on 12/15/2023. I visited the ******* location for a tire rotation and to address concerns regarding my vehicle's tires.I purchased and replaced two rear tires in June. Upon arriving at *******, I inquired about the waiting time for a tire rotation with air check and asked if it was possible to change my front tires. Despite not having made an appointment, I was informed that the service would be completed by 2-3pm. Relying on this information, I decided to proceed with changing the front tires, rotation, and aircheck.However, the actual waiting time far exceeded the estimated completion time. I arrived at the store at 11 am but ended up waiting until 5 pm, which significantly inconvenienced me. Moreover, when I expressed my concerns about the delay, the attitude of the staff towards my complaint was unsatisfactory and unprofessional.To compound these issues, upon receiving my vehicle, I discovered that it had been parked in the *** parking lot across the road, despite being assured it would be in the Discount Tire parking lot. This caused unnecessary confusion and wasted more of my time.After departing from the store and inspecting my vehicle, I found that the promised tire rotation and air check had not been performed as requested. On December 16th, I took the initiative to double-check my tire condition personally to ensure that the agreed-upon rotation and air check had not been completed. This raises doubts about whether the front tire replacement was completed at all, given the negligence regarding the additional services agreed upon.I request immediate rectification of the situation and a thorough investigation into what transpired during my visit. I am seeking assurance that the necessary services have been properly completed on my vehicle or, if not, that they will be promptly addressed at no further inconvenience and refund the money to me.

  Business Response

  Date: 12/18/2023

  Hello *****, thank you for bringing this to our attention and for being a Discount Tire customer. We apologize that your visit to have your tires rotated did not go well and would certainly like to look into this with our store management team. If you any additional details from your visit, please reply and we will update our store management team promptly. Thank you for the opportunity to make this right and for being a Discount Tire customer.

   

  **********************

   

  [ ref:_00D6g34gEj._5006g11xzRH:ref ]

  Customer Answer

  Date: 12/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2nd, we purchased 4 new tires for a ***** Equinox 2018 enroute from ******* to ******* for a sea cruise. Enroute back from the cruise on December 10th, the next day we actually drove the car, one of our wheel studs cracked in two, likely as a function of over-torquing from installation. An immediate repair was required due to part of the stud becoming stuck inside our rotor. Two Discount Tire shops have subsequently refused to perform the labor required to replace the stud, even if I offer the part out of pocket. Given the likelyhood of failure manifesting as a function of their installation, this refusal strikes me as incredibly egregious. Is it *really* Discount Tire's policy that if a wheel stud breaks off immediately following a tire installation, that is entirely the customer's problem? That is certainly the message I'm currently getting.

  Business Response

  Date: 12/18/2023

  Hello *****, thank you for reaching out to Discount Tire and for bringing this to our attention. I apologize that your tire change out experience was not to your satisfaction and would certainly like to look into this with our store management team. If you have any additional details with your visit, please reply and we will have our store management team reach out to you. Thank you for the opportunity to make this right and for being a Discount Tire customer.

  Business Response

  Date: 12/18/2023

  Hello *****, thank you for reaching out to Discount Tire and for bringing this to our attention. I apologize that your tire change out experience was not to your satisfaction and would certainly like to look into this with our store management team. If you have any additional details with your visit, please reply and we will have our store management team reach out to you. Thank you for the opportunity to make this right and for being a Discount Tire customer.

  Customer Answer

  Date: 12/18/2023

       I have no additional details to offer.  In summary the response appears to be "we'll look into it", perfectly willing to permit some time...

   

   

  Business Response

  Date: 12/19/2023

  Hello *****,

  Thank you for sharing your experience with us and thank you for bringing this situation to our attention. We have reached out to our store management team and we have asked that they follow up with you regarding your comments and concerns.
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

• Initial Complaint

  Date:12/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager **** tries to scam you into buying their overpriced tires just to change the **** sensor. Totally illegal and unethical. Horrible customer service and even worse experience.

  Business Response

  Date: 12/21/2023

  Hello *****,

  I am so sorry about your recent experience at our University Drive store location, and I also want to apologize for how your visit was handled. I thank you for taking the time to bring this situation to our attention. Again, I want to apologize for this situation and inconvenience.

  I will reach out to our regional staff and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************** Clss
  
   
  

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/07/2023 discount tire took possession of my car to install 4 new tires, while installing the tire on one wheel it seems they dropped the wheel as there is now a spot through the powder coating showing rub marks similar to concrete and an indented flat spot. There is also now 3 spots on the spokes of the same wheel where the powder coating was gouged off by a tool or some other means. repair quote from the same company that powder coated my wheels is around $200 plus a full day with my wheel where I wont be able to drive. I took a video of each wheel prior to my appointment, on the wheel in question there was a small rock chip on the outer rim where the damage was expanded, and no damage on the spokes prior. screenshots from the video are attached as before pics as well as pics showing the damage after the appointment.

  Business Response

  Date: 12/09/2023

  Hello ******,

  I appreciate you bringing this matter to our attention, and I sincerely apologize for any inconvenience or frustration you may have experienced during your recent visit to our store. We understand the importance of addressing and resolving this issue promptly. We also understand the importance of your wheels, and we regret any frustration or inconvenience caused by the issues you've outlined.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/09/2023

  
  Better Business Bureau:

  ****** at the store touched base with me and came to a fair resolution, this complaint will be marked resolved.
  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6th, 2023, at 12:34 PM I called Discount Tire on **** **********. ****, ***** and spoke with an employee asking if Discount Tire sells stock rims. The salesperson said yes, they can either order from the dealership which is more expensive, or they also have access to aftermarket rims. I asked if the aftermarket rims look the same and the sales associate said yes. I arrived at the store at 1:23 PM and spoke with another sales associate and said about the need to replace the front driver side rim, tire and a lug and lug nut. He said they could order from the dealership or aftermarket. I asked to see an image of the aftermarket rim after he said there was one in stock. I asked if the rim looks the same and he said yes, it is the same rim made by an aftermarket manufacturer. We purchased the rim, tire, lug and lug nut. Upon completion of the job, I noticed that the rim is a different color and spoke with the same associate and said to him that rim is a different color. His response was I know. I asked him about an option that was the same color and he said, that is all we have. I mentioned that the image shown was the same color and I would have like to have known the rim was a different color and he looked at me and said, I can sell you three more rims. I was incredulous as his solution to his dishonesty was to buy three more rims. He was uninterested in being helpful and was quite glib in his response. I am requesting that the other three rims be replaced to match with cost paid by Discount Tire. You must have honest employees who do not practice dishonesty by omission. They need to make sure the customer is fully informed before purchase rather than stating there is no difference in the rim, and they try to use that as leverage to buy three more rims.

  Business Response

  Date: 12/07/2023

  Hello ******,

  I sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our store. We appreciate your detailed account of the situation, and we want to assure you that we take this matter very seriously.
  It is unacceptable that you were provided with inaccurate information regarding the color of the aftermarket rim, and we deeply regret any confusion or disappointment this may have caused. Our team is committed to providing transparent and honest information to our customers, and we acknowledge that there was a failure in communication in this instance.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/11/2023

  I was contacted by the local Disount Tire on December 7th at 4:02 PM.  The manager was very professional and was looking for a solution immediately.   He mentioned that they could order the stock wheel and offered to split the difference in the cost which will be about $100 out of pocket.  He mentioned that might take up to a week to order the wheel, so we are waiting for its arrive and install.  The only reason that I selected the I do not accept this response is simply because the new wheel is not installed, I understand that it takes time for the stock rim to arrive.  No problem with the response, just wanted to continue the dialogue through the BBB until the new rim is installed. 

  Business Response

  Date: 12/12/2023

  Hello ******,

  Thank you for the update regarding your situation with our Discount Tire store location. We are happy to hear that our store manager has reached out to you and that the store is currently working with you to correct this situation. We will continue to work with the store to make sure that your needs are taken care of. If you have any question or concerns please feel free to reach out to us directly at ************************************************************, and we will follow up with our store team and our regional staff.

  Again ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to assist you today.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  They changed to the new rim and did not charge any extra for the rim or for labor.  I am grateful for their response and service. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a car into the ****** ** discount tire for a leak on a Saturday I was called same day to get the car stating it was fixed and a patch was put in for a nail that Monday the tire was low on air again and had to be driven to get air brought car back on Tuesday they called me again saying it was fixed I called to let them no Wednesday that I will be picking up the car Thursday early afternoon the person of the phone than tried making me feel like I was doing them a disservice because I could not get the car Thursday morning when it was no fault of mine the car had to be brought back up there I got a ride there Thursday and was told its all fixed this time it was the valve stem made it just out of the parking lot and low tire again I turned around and tried to talk to the person who checked me out only to be told I had to wait my turn inline again I was finally helped after ***** minutes and told them I was now stranded there and needed to get it fixed so I could return to work as I was on my lunch break this is when I was started to be talked to in a very demeaning and embarrassing way In front of a entire lobby full of customers they came back out with the after about 30/40 minutes and now told me I had a cracked rim which was not cracked when brought in the first time and also one of the employees put a lug nut in wrong and stripped out the threads in the hub assemble they dont want to take responsibility for the cracked rim and pretty much sent me out the door with a non safe vehicle and a voucher to a shop of there choice I have since spent days trying to get a call from the area vp and my calls never get returned to get a solution to this mess and make it right I have lost out on wages and a huge amount of time dealing with this to no avail.

  Business Response

  Date: 12/05/2023

  Hello *******,

  I sincerely apologize for the inconvenience and frustration you've experienced during your recent visits to our ******, **, location. Your feedback is crucial, and we appreciate you bringing this matter to our attention.
  We understand the importance of resolving these issues promptly,and we want to assure you that we are taking your concerns seriously. We apologize for any miscommunication and the inconvenience caused by the delays in addressing your vehicle's issues.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my tire checked for a flat. The men who changed my tire to my spare broke my key that puts and removes my lug nuts. Then tried to say my lug nut key was like that before, even though I have never had a flat before to need the key to remove a tire. Then one of the sales men said it would be okay to drive with only four of my lug nuts, even though thats dangerous and not recommended. I had to say that I was not comfortable driving with just four for them to put on the last one. The sales man got an attitude and asked one of his workers if they had an extra one and they found one. Sales man said it was okay to drive with only four lug nuts, instead of all of them then handed me my key and lug nut that was not put on. The man did not offer to replace my key that they ruined, the sales man said to go to my dealership to get a new one or they could sale me one. I should not have to buy one, when their mechanic broke it.

  Business Response

  Date: 11/29/2023

  Hello ********,

  I sincerely apologize for the inconvenience you experienced during your recent visit to our ******* store location. It is our priority to provide quality service, and we regret that we fell short of your expectations on this occasion.
  We take your feedback seriously, and we want to make things right. We understand the importance of having a functional lug nut key, and we apologize for any inconvenience caused by the mishandling of your key during the tire change.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  ********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire