Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to the ****** ****** ****** discount tire for two tires. Upon completion I looked over wheels and tires and both wheels they change had deep scratches and gouges from them changing the tires. I emailed corporate and they said the store was supposed to contact me yesterday no suprise no call. I want my 600 dollar wheels fixed. I can submit pictures of all 4 wheels my other 2 wheels do not have this damaged as the tires were changed about a month prior.

  Business Response

  Date: 11/27/2023

  Hello *****,

  I apologize for any inconvenience you experienced during your recent visit to our ****** store location. We take these matters seriously and want to ensure that your concerns are addressed promptly. We appreciate you bringing the issue to our attention, and we understand the importance of your satisfaction with our service.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.

  
  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.they are supposed to receive two new wheels by first of next week.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25th I made an appointment with Discount Tires to check a leak in the rear drivers side tire. It was victim to a road hazard, so having the certs in hand, I was ready to pay a replacement cert fee for my new tire.****** (who was great) suggested the other tire was needing to be replaced. These tires have a ****** warranty on them. I have driven ****** on them. WTF?! I originally bought them from Discount Tires. I bought the certs to go along with them. They should have another year and a half on them.They offered me a free replacement tire on the road hazard tire per the usual. They offered to replace the other (defective) tire for 1/2 the cost because of the warranty (great). My issue is they would not transfer the certification from the manufacturer defective tire on to the new tire replacement. They charged me $64.50 for the certification on the defective tire they sold me originally. That is a racket. I would understand if the tire had a road hazard and I used the certs or if the tire was a good tire and made it to manufacturer recommended mileage. Neither of those were true. I had to pay certs on a tire that was a terrible tire. Thats a scam. Wasnt my fault the tire was defective. The two front tires rated at a 7 the back two were at a 3. One if those had metal in it. Obviously the second tire was defective and I should have to pay for the certs again. I might understand having to pay half certs per warranty coverage. Total scam.

  Business Response

  Date: 11/27/2023

  Hello *****,

  I appreciate you taking the time to share your recent experience with us, and I apologize for any frustration you may have encountered. We want to assure you that we value your feedback and take customer concerns seriously.
  I apologize for any confusion regarding the warranty coverage for your tires and the associated certification fees. Our goal is to provide transparent and fair service to our customers, and it appears that there may have been a misunderstanding in this instance.

  
  To better assist you and address your concerns, I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from Discount Tire in 2019. My tires have worn significantly since then with average driving miles. *** a flat while driving yesterday 11/20/23 home from work and made it to ***** thankfully for tire repair. Purchased a new tire for ****** and had it installed. I was told my Fronterra tires I purchased in 2019 were put on backwards being they are directional tires put on in the wrong direction unbenounced to me. This is dangerous and caused unnecessary wear to my tires that I purchased causing them to wear out prematurely. Im extremely disappointed in Discount Tire. Also had them recently rotated at Discount Tire. Will not be returning to any Discount Tire in the future. My safety was compromised and I Inevitably will have to purchase new tires before I needed to because of the incompetence of Discount Tire.

  Business Response

  Date: 11/22/2023

  Hello ****, thank you for reaching out to Discount Tire and for bringing this to our attention. I certainly do want to look into the tire wear for your tires. I will be reaching out to our store manager where you had your recent tire rotation performed. Thank you for the opportunity to make this right with you and for being a Discount Tire customer.

  **********************

   

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• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17th, I paid $1200 online for 4 tires at Discount Tire at *****************************************************************. Today, the 18th, I called to see if the tires arrived at the store. Once confirmed, I arrived at 2:03 (no parking available so it took 5 ,minutes to get inside). After waiting for 30 minutes in line, a Discount representative took my key and advised that my car would be ready by 3:30. At 3:36, I received notice on my phone that my car was ready. The rims were filthy with brown waxy stuff and another employee handed me a lug key. I asked if he was sure it was mine and he said he got it from my trunk. Because a tow truck was picking up a car due to the lug bolts being so stripped that the manager suggested to another customer to have her car towed *********************** couldn't remove her lug nuts), multiple cars were backed up. I drove my car to a store and when I got home around 4:45, I started cleaning this brown waxy stuff off the front driver's wheel. I was able to hand loosen one of the lug nuts! I checked the other three wheels and EACH WHEEL HAD ONE LUG NUT THAT COULD BE LOOSENED BY HAND. This was not carelessness; this was done on purpose. Additionally, the key the employee handed me does not fit my lug nuts so I called and DT was closed. Someone else is out there with my lug nut and without theirs. This was deliberate.

  Business Response

  Date: 11/20/2023

  Hello ******, 

  We sincerely apologize for the inconvenience and concern you've experienced. The safety of our customers is our top priority, and we take these matters seriously. We would like to investigate this further to understand what happened and address it appropriately.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

  Customer Answer

  Date: 11/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from Discount Tire and took my car in after that for a free rotation and balance. They damaged my vehicle and it makes a loud squealing noise when driving as a result. Store reps teased me and said they could not hear the noise (its quite loud). They will not fix the damage they did to my vehicle. I am low income and drive for a living. Thus has been a terrible experience for me

  Business Response

  Date: 11/18/2023

  Hello *******

  I sincerely apologize for the inconvenience and frustration you've experienced. We take these matters seriously, and we're truly sorry for any negative experience you have had with us. Our team is committed to ensuring the satisfaction and safety of our customers.

  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

  Customer Answer

  Date: 11/18/2023

  A response assuring that there might be a response within two days is not a response.

  Business Response

  Date: 11/20/2023

  Hello *******,

  Our regional staff and our store management team will be following up with the you to address your concerns. Thank you for bringing this to our attention, and If you have any additional questions or concerns please feel free to let us know.

  Discount Tire 

  Customer Answer

  Date: 12/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Discount tire at ****************, ** on Tues. Nov 14,2023 about 545pm. I waited almost 10 minutes for someone to check my left front truck ******** told them I came in last week to get air. The male rep told me go inside have them check tire. I went inside & ******* took his time with a customer while I waited 10 minutes for help. When he finally decided to help. It was 6pm. I told him please check my tire because he told me they closed at 6 and come back. I spoke up Friday. Nov 17, 2023 & my tire is completely flat. If ******* would have took 5 min to check my tire as the male rep told me to go inside & get them to do. I would have fixed the problem. I could have had a blowout on the highway with my 1 year old ************** kids in my truck. I want to speak to a corporate officer *****

  Business Response

  Date: 11/17/2023

  Hello *****,

  I sincerely apologize for the inconvenience and frustration you experienced during your recent visits to our store. Safety is our top priority, and we regret that your concerns were not addressed promptly. Your feedback is crucial to us, and we take this matter seriously. To address your concerns and to ensure we address this matter appropriately, we would appreciate the opportunity to speak with you directly.

  I will reach out to our regional staff and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

  Customer Answer

  Date: 11/17/2023

  need resolution. They charging $353 for 2 tires. They could discount them more for the poor experience & poor customer service. 

  Business Response

  Date: 11/18/2023

  Hello,
  
  After researching this issue, we have found that **************;has been in contact with our regional staff, and the customers concerns have been taken care of. The customers vehicle has been to our store location and has had product installed. 
  
  We will be considering BBB complaint ID ******** closed and resolved.
  
  Thank you,
  Discount Tire

  Customer Answer

  Date: 11/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **********************************
  
   
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im still believe my tire was damaged upon being mounted and balanced back in May23. There is a slice in the outer wall where the clip weight was. The integrity of the tire is compromised, and my safety as at risk (along with others) I was told to keep an eye on it and that Discount Tire along with ********************* will not warranty out the tire. Claimed we wont toss a whole car due to a dent in the door. The damage is in the inside next to the rim, I can not keep an eye on it. I do not have the equipment to remove my tire every day, nor should I have too. I look at it this way, there are barely any miles on the tire, so replacing it now would be cheaper for them. Because if there is a blow out due to this slice that was caused by the tech who worked on my tire back in May, Discount Tire will be held accountable. And if they keep fighting this, then there will be too much wear to replace just one tire. Both will need to be done. I dont want to put that kind of stress on my transmission. I have included photos of the tire. And the invoice.

  Business Response

  Date: 11/16/2023

  Hello ********,

  We appreciate your bringing this matter to our attention, and we take tire safety very seriously. We understand your concern and would like to look into this further to ensure the integrity of the service we provided. Our team is committed to customer safety, and we would like to work with you to address your concerns.

  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our regional staff.
  ********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

  Customer Answer

  Date: 11/16/2023

  
  Better Business Bureau:

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a set of four tire installed on my 2011 ***** s60 this afternoon. After the install was 90% finished a tech came out to inform me a rim they had already mounted a tire to was cracked. Unfortunately I know for a fact it was not cracked before arrival at their stores location. I asked him why didnt they call me over to see the damage before installing the new tire and how did they crack it. He didnt know and then tried to blame another tech who ran off. The crack is on the inside of the rim located at a starting point of where their tire machine would have used its hydraulic arms to secure the rim before popping the old tires bead off. This was caused by their tech misusing the machine which resulted in rim damage. The manager was also conveniently no where to be found.

  Business Response

  Date: 11/16/2023

  Hello ****,

  
  I am truly sorry for the inconvenience you experienced during your recent visit, and I appreciate you bringing this matter to our attention. This is not the level of service we aim to provide, and we sincerely apologize for your experience. We take these situations seriously, and we are actively looking into the incident to ensure it doesn't happen again. We understand your frustration, and we'd like to make things right.
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ********************************************, and I will follow up with our regional staff.
  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

  Customer Answer

  Date: 11/17/2023

  *****, 

   

  the locations manager has reached out to me and is in the process of fixing the issue that occurred with the rim.  However I wont agree to close this complaint until it has been resolved. 

  Business Response

  Date: 11/18/2023

  Hello,
  
  After researching this issue, we have found that ************************;has been contacted by our store manager. The customers concerns have been taken care of, as the store has ordered a replacement wheel.
  
  We will be considering BBB complaint ID ******** closed and resolved.
  
  Thank you,
  Discount Tire

  Customer Answer

  Date: 11/20/2023

  Discount Tire, 

   

  Until the replacement RIM/Wheel that was damaged is actually replaced this issue is not closed.  I will not agree to close this  complaint until it arrives, is correct  and installed.  Please stop trying to prematurely close this complaint when nothing promised has been done.  Thank you. 
  

   

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/23 I went to Discount Tires because my r-rear tire required air. I was told the tire needed replacement as it was "worn out." i expected the tire to be replaced because I had purchased a warranty plan, but I was told the tire did not fall within the terms of the warranty as it is wear/tear issue. *****, the manager, said he would call" *******, but i know what they will usually do-give you credit for 25% off." I did not accept for I wanted him to agree to the terms of the warranty, and give me a free tire.11/15/23 , ***** offered 50% but should the other tires need replacement, he would give me a discount.The store is ripping people off with this warranty plan. I want the warranty is stay effective on the original terms and my tire (s) replaced discounted and/or free.02/03/2022 I paid $1494 for 2 Pirelli Pzero $405, 2 certificates 138,2 installation& life of tire maintenance $398 x2, 1 certificate $67.75 (there were some discounts given>)Since the purchase, I had one tire replaced and I accepted responsibility. Discount should replace this tire at NO COST to me.

  Business Response

  Date: 11/16/2023

  Hello ********,

  
  I sincerely apologize for the inconvenience you've experienced and appreciate you bringing this matter to our attention. I understand your frustration and we take your concerns very seriously. We would like to address your concerns with our regional staff and our store management team, and find a suitable solution so we can work towards resolving this matter promptly. We value your business and want to make things right

  
  I will reach out to our regional staff and our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at ********************************************, and I will follow up with our regional staff.
  ********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to discount tire on ********** in ******* 2 days ago to change a tire sensor and rotate my tires, when it was done i went home, the next morning when i turned my car on i noticed the dash saying the tire system was turned off, the low tire warning light came back on, now it says on my dash with warning saying unable to *********** system, the vehicle dash was fully operational when i took the vehicle to the discount tire shop, yesterday i went to them and their answer for their incompetence was and i quote "take it to ************ is going to charge me around 170 to reset my system, the shop's lack of knowledge, ignorance and incompetence, i'm disatisfied with their service and bad service and management.

  Business Response

  Date: 11/14/2023

  Hello *******,

  Thank you for taking the time to reach out to us, and for sharing your experience with me. I am so sorry to hear about your recent experience at our ******* store. I will reach out to our store management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well, so please expect to be contacted soon. 
  
  If you are not contacted within the next 2 business days, I ask that you please reach out to us at *************************************************************, and l and I will follow up with our regional staff.

  *******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,

  Discount Tire

   

  Customer Answer

  Date: 11/14/2023

  it will cost me 160 dollars to get my vehicle reset at *** due to discount tire shop negligence on the part of their employee, my vehicle went to their shop fully functional, I got it back with the tire pressure readout inoperable, this is unacceptable all I ask is that they pay  the ************************ to get the vehicle reset due to their negligence.

  Business Response

  Date: 11/15/2023

  Hello *******,

  I thank you for your follow up message and I thank you for updating us to your situation. I have reach out to our regional staff and shared your experience with them, so please expect to be contacted by them soon. If you are not contacted within the next 2 business days, I ask that you please reply back to this message and I will follow up with our regional staff.

  ******* again, I thank you for sharing your experience with me and for giving me this opportunity to assist you today.

  Sincerely,

  Discount Tire