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Business Profile

Vehicle Wraps

Prestige Auto Restyling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Wraps.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25, I contacted Prestige Auto Restyling to inquire about their auto wrapping service. The CEO, ******** *******, responded to the inquiry. After learning about the cars, ******* agreed to wrap (2) vehicles for the price of $1800. ******** ******* promised he could get the material delivered in a couple of days and get the job done for one (1) car the same day. The colors were chosen. ******** requested that half of the payment was needed so that the material could be ordered. Confirming the cost and service deliverance, a deposit of $900 was made on November 29. ******** ******* stated that I would receive a link to the tracking so that I could track the material. On November 30th, we agreed to meet at the auto shop to look at the second car however, he was not available. On December 1st, ******** ******* was not communicating with me so I called him. He answered and stated that the order was canceled because it will not be here in time as promised. He did not ask me whether or not I wanted the order canceled. He also never sent the tracking information. On December 6th, he suggested we get material that is ready to work with. I felt obligated to work with him because I had already made a deposit. I then chose a color available. At the cashier counter, he stated that he could not pay for the material. I stated that I had already made a deposit that should cover this cost. I asked him for a refund. He refused. I am extremely unsatisfied with the moral of ******** ******* of Prestige Auto Restyling toward customers. There is a lack of communication and transparency with this business. I cannot trust the business or the CEO. I am asking that my deposit is refunded immediately as there was no service rendered as promised. This business needs to be seized immediately because this is a scam. ******** ******* of Prestige Auto Restyling keeps his customers deposits without completing the service as agreed upon.

Prestige Auto Restyling LLC is NOT a BBB Accredited Business.

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