Complaints

This profile includes complaints for Plexus Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Plexus Worldwide LLC

  9145 E Pima Center Pkwy Scottsdale, AZ 85258-4627

  
• 

  Plexus Worldwide

  803 Meadowview St Athens, AL 35611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hoping someone can help. I joined plexus a few years ago and loved the products. However I admittedly haven't ordered products in a while for a few personal reasons but still continued to log in to my account and made it a point to renew my membership a little over a month ago in anticipation of ordering new products... especially the new sleep product which was actually in my cart as of a few weeks ago the last time I logged in. To my surprise I found out today when I tried to log in to make a purchase that my account was cleared just recently and all my perks and membership are now gone! How is this possible that a company would do this, or a person would do this without notice, with an active membership your account can be cleared losing your perks that you have been saving and your membership without someone reaching out to tell you what they were going to do. If I were notified I would have gone to my cart and made the purchase a bit earlier than planned. I contacted customer service to reactivate my account so I could order and use the perks that I have been saving for products. Perks are earned by making purchases, so those perks can be traded in for products which was my plan. **************** was only able to refund my membership that I just paid and was not able to reactivate my account or refund my perks. I held an active membership so I am perplexed as to how a company can do this without notification. I still receive company emails but lost everything I was entitled to for being a member and paying my yearly fee. Can someone help me understand please and thank you.

  

  Business Response

  Date: 08/08/2023

  To whom it may concern: Plexus appreciates the opportunity to provide resolution to the complainant as their account was closed in error. The ********************* spoke with the account holder on 8/8/2023 to advise account would be restored, As a gesture Plexus has added 400 additional perks credits to the account and account ****** agreed to contact once their refund was received to re-charge the $39.95 that was refunded in error. The complainant was given contact information for any concern going forward. Again, we appreciate the communication. 

  Customer Answer

  Date: 08/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent used plexus in THREE YEARS and just realized they continued to charge me every year $***** in 2021,2022,and now 2023!!! I canceled in 2020 with no orders at all. Its ridiculous to be charged for years after cancellation. They owe me ***** X3=$131.25 for the THREE YEARS. DECEPTIVE!

  

  Business Response

  Date: 07/31/2023

  To whom it may concern: Plexus appreciates the opportunity to provide the complainant resolution as per request. The complainant held a Brand Ambassador account with ******************** ID# ********* opened on July 29, 2020. We have cancelled the account per request and are providing refunds for the following orders:

  #********** $39.95

  #********** $42.75

  #********** $42.95

  There was a price increase in 2022 for the Brand Ambassador annual membership fee resulting in a different amount that was charged. The complainant should see their refund credited within 5-7 business days depending on their financial institution. Again, Plexus appreciates the opportunity for resolution. 

  Customer Answer

  Date: 07/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my annual membership for two years. I attempted to dispute the charge a year ago without resolution and was just charged AGAIN the other day. I cancelled my autoship subscriptions in 2021. I attempted to remove my membership. It still charged in 2022. Knowing this was upcoming, I froze my credit card for July of 2023. No autorenewal email came through but it still charged the annual fee. This is insane.

  

  Business Response

  Date: 07/25/2023

  To whom it may concern: Plexus appreciates the opportunity to resolve this request for the complainant. We apologize for the inconvenience and have refunded the requested orders. The refunds should credit within 5-7 business days depending on the complainants financial institution. The account has been closed as of 7/25/2023. The reference numbers for the refunds are: ********** and ********** both completed on our end 7/25/2023 for $39.95 each.

  Again, we appreciate the communication and opportunity. 

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for plexus about 3 years ago. I cancelled my service and my cc expired in 2021, I was charged for two years a yearly subscription of $40 and tried to reach out several times about this. They have not resolved this issue by refunding me for the two years I was charged or explained HOW they can charge an EXPIRED CC and think its okay. Not only did I get scammed I reached out about this matter the plexus customer care sent me a form to cancel my subscription without discussing any refund or reason how I was charged for anything on an expired cc! I want my money back and reason why I was charged on an expired card

  

  Business Response

  Date: 07/17/2023

  To whom it may concern: Plexus appreciates the opportunity to assist. We have attempted to refund to the card but it is likely declining due to being cancelled. Our customer service team will be emailing the complainant at ******************* to establish preference of the refunds being completed via PayPal or check so that we can accommodate this request. The concern with the expired card being charged is typically due to financial institutions updating expired cards to honor recurring payments the consumer may have. We apologize for the inconvenience and have closed the complainants account per request. The email should route shortly regarding the refunds. 

• Initial Complaint

  Date:07/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent had any interaction with this company in years. I have not purchased a product in years. My membership was supposedly cancelled years ago. Just realized they charge me every year! *****!

  

  Business Response

  Date: 07/17/2023

  To whom it may concern: Plexus appreciates the opportunity to provide a refund in the amount of $39.95 to the complainant for her annual membership fee. The account has been cancelled and refund should appear within 5-7 business days depending on her financial institution. We have attached a screenshot of the return order number and amount for her records. Again, we appreciate this being brought to our attention. 

  Customer Answer

  Date: 07/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On going issue with this company. They refuse to cancel my membership even though I asked multiple times, one of those times was a year ago, and they keep charging my card. When I asked after another charge they told me I had to pay an additional $20 to cancel. Now I have to pay more money to stop being charged money?

  

  Business Response

  Date: 04/13/2023

  To whom it may concern. 
  Thank you for the opportunity to review these concerns. 
  Although we can confirm the account holder cancelled their product orders, unfortunately we were unable to find any record that the account holder requested to cancel their Brand Ambassadorship resulting in the processing of their annual membership fee.
  At this time, we can confirm a full refund of $34.99 was issued back to the original payment method on 4/10/2023. 
  Please be aware that it may take 5-7 business days for these funds to be available depending on the bank institution. 

   

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was invited to a class about gut health and hormone balance at the class the person who invited me and Im guessing her up line in the *** shared how the products they are promoting cured depression, curbed appetite, helped with weight loss, acne, stress, cravings and many other things. One of them even claim that grape seed extract removes candida yeast from the gut. I was invited to sign up for a monthly subscription and told that if I threw three parties similar to the one I was at, I could get free product for three months. They claimed that the products were developed for people with diabetes but not one source was cited for any information given. No clinical studies cited, all anecdotal experiences. Some of the other women there were even saying things like so youre telling me that these products can get me off my antidepressant? They presenters said that it was possible but not guaranteed.Im smart enough to know that you cant make health claims that arent backed by evidence but I worry about the other women there expecting results similar to the presenters. It is experiences like that, that make direct selling companies look terrible.

  

  Business Response

  Date: 04/10/2023

  To Whom It May ***************** you for the opportunity to respond to the complaint.
  Plexus Worldwide strictly prohibits our Brand Ambassador from making any unapproved medical or health claims.  Per the Brand Ambassador Agreement, which every Brand Ambassador must agree to prior to joining Plexus Worldwide, A Brand Ambassador may not make any express or implied drug or medical claims of any kind relating to any Product except for those claims, if any, that are published in Company literature or the Plexus Websites. Under no circumstances may a Brand Ambassador recommend or promote any Product as suitable for diagnosing, treating, preventing, or curing any disease.
  Violation of the above-mentioned policy may result in suspension or termination of the Brand Ambassadors account and/or forfeiture of earn commissions.
  To investigate these concerns, we encourage the complainant to submit any information which may help us to identify the Brand Ambassador in question, such as their Name, Location, Ambassador ID number, phone number or email address. The complainant may also submit this information directly to the Plexus ********************* by emailing ************************************* or completing the Report A Policy Violation Form found here.

  Customer Answer

  Date: 04/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Kayah ******
  
   
  

• Initial Complaint

  Date:03/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/23 *********** Plexus Worldwide fraudulently deducted funds from my husband's and I joint account. This is not an isolated incident. They previously did the same thing last year after we both canceled memberships and subscription plans with this company. I called them at that time ( last year) and they apologized and assured me that they would make sure everything was canceled in their system and we would receive a refund of the money taken from our account. Since cancellation of both the subscriptions and memberships my husband and I both have gotten new debit cards. I talked with someone at our bank to dispute fraudulent charges on our account and questioned how do they still have access and are allowed to deduct payments from our account when we canceled memberships and subscriptions from them and did not give them access to any new card information. They informed me that some businesses that are set up for recurring payments are given access to the new card information even after you cancel a card or get a new one. This would not be an issue for my husband or I if we were still actively involved with this company. As I stated before, this is not an isolated issue. When I contacted the company before I can see how maybe it was some sort of oversight but after this has again happened after the fact, I am now questioning their business practices. I honestly believe that this is a very well thought out pyramid scheme. The young lady that I was actually brought into the company under, exited the company before me according to her because she did not agree with the company policies. I stayed with the company for a little while after that but decided to eventually exit myself due to personal health concerns. This company offers incentives in the form of money and points based on their number of "ambassadors " you bring into the company under your name. You receive a portion of the profit from new recruits as well as the company and products sold by each person

  

  Business Response

  Date: 04/06/2023

  To Whom It May *************************** you for the opportunity to respond to the complainant. 

  A Brand Ambassador may terminate the Agreement by failing to renew on the annual anniversary of the acceptance of his or her Brand Ambassador Agreement or by completing and submitting the cancellation form provided by ****************** For more information on the cancellation process please visit the Plexus *********** Article: **************************************************************************************************************;

  Although we have record of the complainants request to cancel their account, we have been unable to find any record their spouse requested or summitted a cancellation form for the account in question. 
  

  At this time account is question has been cancelled and a refund of $43.15 was processed on March 30, 2023. 

  Please let us know if we can be of any further assistance. 
  

   

   

   

  is a independent distributorship, unfortunately we have no documented record of the account holder requesting to have their account cancelled as 

  Customer Answer

  Date: 04/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a severe reaction to probio 5. ***** out in hives and had them all over but especially on my neck.

  

  Business Response

  Date: 03/28/2023

  Thank you for allowing us to assist with this concern. Unfortunately, we are unable to locate an account with the information provided. However, if the complainant could provide an account number or order number we would be happy to complete our investigation. 

   

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022, I ordered products from Plexus and after using them for a few weeks I cancelled by subscription. Now, a year later my PayPal account was billed for an annual membership that I had no knowledge of. I disputed the transaction with PayPal, but they requested additional information about the cancellation which I could not provide because everything was done on Plexus' website. I contacted Plexus directly and was told that I cancelled by subscription, but that I did not file the forms to cancel my membership. I received no products after the intial shipment, nor any other communication from Plexus in regards to ANYTHING. I was never sent any cancellation forms, nor was I aware that I even had a membership or that cancelling the subsription did not cancel any further interactions or costs with the fraudulent company. ****** has since denied my dispute because of information they say they were provided by Plexus. So after contacting Plexus again, I was informed that they would refund by $21.15 charge, but could not because they charged me a $25.00 fee for disputing the $21.15 charge from PayPal. They had the nerve to tell me they would not send me to collections for the $3.85 that I still owe them! They refused to delete the $25 fee and refund my money, and continue to tell me that I need to fill out some cancellation form that I am unable to complete because I need my ID#, and they will not give it to me. I can see from your record of complaints, that this has happened to numerous people.

  

  Business Response

  Date: 03/02/2023

  To Whom it may concern; 

  Thank you for the opportunity to respond to this compliant. 

  We do apologize for any confusion and as a sign of good faith have issued a full refund of $21.15. 

  Please allow 3-5 business days for these funds to reflect back to the original payment method. 

  Customer Answer

  Date: 03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************