Complaints

This profile includes complaints for Plexus Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Plexus Worldwide LLC has 2 locations, listed below.

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  Plexus Worldwide LLC

  9145 E Pima Center Pkwy Scottsdale, AZ 85258-4627

  
• 

  Plexus Worldwide

  803 Meadowview St Athens, AL 35611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26, 2022, I visited my friend's website, who is a Plexus Ambassador, to purchase some products I have been interested in trying. She had talked with me and helped me decide what to purchase. The order came to $216.67. I made certain I was still on her website before completing the purchase however, the order was credited to a gentleman I do not know. I immediately contacted customer service and was told to complete a request to change ambassadors. Upon submitting this. I received an email indicating it could take up to 2 days to review. I waited 10 days before reaching out again. This time I was told it was a compliance issue and I would simply have to wait. Meanwhile, the order arrived. I decided to request a refund, return the product, and be done with this. Refunds also require approval. I was forced to agree to pay shipping. The form can't be submitted without doing this. Upon submitting the form, I was once again told it could take up to 2 days to review. It is now 15 days after my purchase with no response. This is ridiculous and very poor customer service! I have no desire to ever deal with this company again. I would like a full refund of $216.67 plus I would like Plexus to pay to return the unopened box to them and I would like my account closed completely to avoid any surprises. This could have been avoided had the company fixed their mistake within 2 days as they said they would.

  

  Business Response

  Date: 12/19/2022

  To Whom it May ******** Plexus appreciates the opportunity to resolve the complainants request and apologizes for the delayed response. As of 12/19/2022 the complainant has been refunded for order number ********** in the amount of $216.67. There is no need to return any of the items received. We have researched this situation as it appeared to not have routed to the appropriate department. We would like to offer our sincere apology to the account holder. If they are wanting to be moved to the correct sponsor we would be happy to oblige. Again, we appreciate the opportunity to resolve this request. The account holder should see their refund within 5-7 business days depending on their financial institution. They can email ************************************* if they are wanting their account completely closed at this time. 

   

  Customer Answer

  Date: 12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from this company has attempted to use my credit card to make a purchase and I do not have any subscriptions with this company and this is the second time this has happened and I want to file a complaint because I have nothing to do with Plexus Worldwide. I am so tired of companies and employees trying to make purchases that are fraudulent.

  

  Business Response

  Date: 08/09/2022

  To Whom it may concern;

  Thank you for the opportunity to respond to this complaint. We can confirm the complainant created a Plexus Brand Ambassador account in August 2018. An attempt to process their annual membership fee with the payment information on file, as outlined in their membership agreement, would take place annually on their enrollment anniversary date.

  We can confirm these attempts have not been successful, so not payment was collected. 

  We have removed all payment information and terminated this account, stopping all reoccurring order attempts in the future. 

  If we can be of any future assistance please let us know.