Reviews
This profile includes reviews for Plexus Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
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Review fromKelli C
Date: 09/25/2024
1 starKelli C
Date: 09/25/2024
I purchased a product by Plexus on ******, and because it was considered a food item it wasnt returnable. I wanted my money back like they advertise if you dont like the product. So I contact Plexus and was given a return label to return the product and get my money ************ Im not making this upThe day after I ship the product back,they tell me they cant take the product back and cannot give me a refund because the Amazon seller was unauthorized to sell their product on ****** so theyre intercepting the package and I will recieve it back. A couple weeks go by and I havent received my product back so I contact them only for them to tell me that the product was delivered to their warehouse and they already disposed of it and are still refusing a refund.Worst customer service EVER ???????
Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromMeighan R
Date: 09/06/2024
1 starMeighan R
Date: 09/06/2024
Placed an order with Plexus 8/23. Was told by the seller to keep the VIP annual renewal membership on the order as it offered me discounts; can cancel right (automatic renewal) if you dont want it. I started submitting tickets for this to be cancelled 8/25. I received 2 answers: they cant do that for 6-12 months (which, it would renew at 12 months LOL) and that theyd cancel it after the 1st of month. I submitted 4 more tickets since, asking for the same thing. Received a response from a manager saying he was there to help!! but didnt cancel the VIP membership automatic renewal, and didnt respond. I submitted another request today, and it said they cant use their system (so cant cancel) from the 1st to the 15th of the month LOL. Ultimately blocked future charges with my credit card company, which means I cant order any more products either (so their attempts to make money, actually lead to lost money).Huge scam.Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromEBONY G
Date: 07/25/2024
5 starsEBONY G
Date: 07/25/2024
Plexus has always managed business the right way and unlike most businesses every do.Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. With Health and Happiness, Plexus WorldwideReview fromJaimee K
Date: 07/25/2024
5 starsJaimee K
Date: 07/25/2024
Plexus products were an answer to prayer and have helped me overcome fatigue, gut problems, brain issues, memory, mood, hives, and infections. My sons A1C has improved for his T1D. Love the products and the customer service and the love they have for their customers and AmbassadorsPlexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience.With Health and Happiness, Plexus WorldwideReview fromAdrienne V
Date: 07/17/2024
1 starAdrienne V
Date: 07/17/2024
In 2022 I contacted a Plexus salesperson to order the 3-day reset cleanse for my husband and I. Unbeknownst to me at the time, she added multiple additional and expensive products to my order and signed up both my husband and I as salespeople - without our consent. I returned the unwanted products but Plexus refused to refund the shipping and said I had to ask the salesperson to refund the cost of shipping. When I contacted her (the rep) about shipping she was annoyed and never reimbursed me. Fast forward to 2023 and Plexus charged my credit card $19.95 each again for my husband and I. I called Plexus and was told it was our annual membership fee (that we never agreed to). I had to dispute the charge through my credit card company because Plexus refused to refund it because it was in the past. It took multiple calls to finally get someone on the phone. We NEVER agreed to be sales members and had no knowledge of our enrollment. When I finally got through to someone at Plexus they said they would cancel our membership but I had to agree that I could never sign up as a sales rep again in my lifetime because I canceled it. Now in 2024 Plexus charges my credit card $19.95 again! This is beyond ridiculous and fraud by Plexus. A company is legally not allowed to charge your credit card without your knowledge or consent. Plexus has nothing to lose and everything to gain. Im sure many people dont even notice the charge on their credit card since they keep doing it. When I called Plexus, the rep said my husband was still enrolled. We didnt know he was still enrolled. She said she would email him a cancellation link but the email address she said they have on file for him was missing a letter and was incorrect. She said she couldnt change the email in their system but that she would email him. AGAIN, I reminded her the email they have is wrong and that he would not get the email she sends. She still wouldnt correct it but said he had to call to cancel. Ridiculous!!Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromKim G
Date: 05/31/2024
1 starKim G
Date: 05/31/2024
Absolutely awful app and customer service. No way tonretrieve a forgotten password to changecyiur order and no help from customer servicePlexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromCynthia L
Date: 05/24/2024
1 starCynthia L
Date: 05/24/2024
Plexus deserves zero stars in my mind. I tried their products in 2021. The first thing they wanted me to do was promote their products before i even tried any. Of course I didn't promote anything before trying the products. After using the products for 3 months, i gained 15lbs! I cancelled my subscription in ****************************** the annual fee. I just called them again to cancel yet again. They said they will refund this last fee but nothing before it. I will be watching more closely next year to be sure they don't try to charge me yet again. They are terrible to work with and the products did nothing for me.Plexus Worldwide LLC
Date: 05/30/2024
Thank you for bringing this to our attention, we are happy to review in order to ensure the best possible service. Respectfully, Plexus WorldwidePlexus Worldwide LLC
Date: 05/30/2024
Thank you for bringing this to our attention, we are happy to review in order to ensure the best possible service. Respectfully, Plexus WorldwideReview fromSara B
Date: 05/13/2024
1 starSara B
Date: 05/13/2024
If I could give it 0 stars I would. Many plexus sellers are selling it to pregnant or breast feeding women. Like good old *****************************. Continually going on and on about how its so safe to take during pregnancy and breast-feeding and it helps so much and yet plexus continually does nothing about it. Its dangers.Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromChelsey A
Date: 05/02/2024
5 starsChelsey A
Date: 05/02/2024
Can't say enough good things about this company! I was very skeptical at first, too, but it has helped me to change my life and my health. Recently, for the first time in the 1.5 years I've used this company, they got one of my supplements wrong in my subscription. I contacted them, they sent the right one for no charge, and let me keep the other. I love that I can set the date of my subscription for whenever I want and change it however I need to. There's no crazy requirements or penalties for being an embassador, it's really laid back and all the hard stuff is taken care of by the company.They are networking marketing and get a bad reputation for that but really it's networking marketing the way it should be done.Plexus Worldwide LLC
Date: 05/03/2024
Thank you *******, we truly appreciate your feedback!Plexus Worldwide LLC
Date: 05/30/2024
Thank you for your kind words, we truly appreciate the feedback! Respectfully, Plexus WorldwideReview fromMichele L
Date: 04/29/2024
1 starMichele L
Date: 04/29/2024
I tried products back in 2021. The products were not for me, so I cancelled my subscription. Fast forward to three years later, they are still charging my credit card $39.95 per year for a membership fee! I have never promoted their products or signed anyone up under me and they claim that I had to fill out a form to cancel when I was not told nor offered any such form to fill out. I asked for a refund and they will only give me two years worth of fees as "an exception" but will not refund the other money.Plexus Worldwide LLC
Date: 05/30/2024
Thank you for bringing this to our attention, we are happy to review in order to ensure the best possible service. Respectfully, Plexus WorldwidePlexus Worldwide LLC
Date: 05/30/2024
Thank you for bringing this to our attention, we are happy to review in order to ensure the best possible service. Respectfully, Plexus Worldwide
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