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Business Profile

Estate Auctions

Bradfords Auction Gallery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    23rd November 2022. PAID $1,300.00AUD for items purchased from Bradfords Auction Gallery online auction held on the 18th November. Received no contact from their "preferred shipper" - ********************, for 2 wks, Contacted Bradfords.They prompted Westside to send me a quote.Quote was nearly $200.00AUD !! for shipping to ***- Items TOTAL Weight - ****** lb !!! Requested Bradfords ask Westside to check quote calculations - Came back the same. Advised Bradfords that I would like to exercise my right to arrange my own shipping,Particularly since I had found out that Westside had DOUBLED the TRUE insurance amount in my quote. Stating that this was unethical and on principle I would not use ********************.15th NOVEMBER Bradfords replied with contact details of local *** store and stated they would be happy to drop items at *** store for me, it is only "up the road" and BRADFORDS STILL HAD MY ITEMS IN THEIR POSESSION. ( I have an email from "*********** " at Bradfords showing arrangements we had made) He made no aknowledgement regarding the mention of westside doubling the insurance amount.16TH NOVEMBER - I organised quote from *** store - and Emailed "*********** " same... AND HAVE NEVER RECEIVED A REPLY TO ANY OF MY EMAILS SINCE FROM EITHER THE ORIGINAL EMAIL OR THE "OWNERS " EMAIL ( who I contacted on the 30TH DECEMBER requesting he please look into what was going on) WESTSIDE MAIL CENTRE have sent me 2 x requests for payment of original invoice in the last few days. I have responded that Bradfords still have my items, but I have been unable to get a response from them. WESTSIDE have replied that they have my items and I need to pay !! I asked them x 2 on what date My items got there ?? As I was dealing with *** store now UNDER BRADFORDS advice.********'s OWNER ******************* has emailed me that they picked up my items between 21st November and 5TH of December..AND my Items NOW WEIGH 1.8 lbs !! Justifying their ridiculous quote with multiple lies.

Bradfords Auction Gallery is NOT a BBB Accredited Business.

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