We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sports and Recreation

City of Surprise Parks and Recreation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Reviews

This profile includes reviews for City of Surprise Parks and Recreation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

City of Surprise Parks and Recreation has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • City of Surprise Parks and Recreation

      15960 N Bullard Ave Surprise, AZ 85374-8844

    • Surprise Aquatic Center

      15831 N Bullard Ave Surprise, AZ 85374-8841

    • Hollyhock Pool

      15808 N Hollyhock St Surprise, AZ 85378-4175

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Maria D.

      Date: 07/29/2022

      I have a 13 YO granddaughter (GD). Excellent athlete. Attended a USAG gymnastics facility and had to cease due to acquiring a concussion. Swimming was suggested. She tried out and came to enjoy it. She attended the *********************** (***) summer session and was placed with her same age group. Teenagers as well as adults worked as volunteers to assist in teaching the younger teens different strokes. Concern#1: A female teen, responsible for showing the younger teens some techniques was consistently giving a male teenager most of her attention and and helped few teens however totally overlooked and not once made an attempt to teach my GD a single stroke, not until of course my GD asked for assistance by which she ended up teaching herself. The *** combine TEAM scores from other city entities is my understanding and places the top eight teens in a type of competition. Though my GD WAS NOT technically on a team, her mother received an email that my GD was one of the chosen. She was ecstatic. Concern #2: Out of three races she won medals for two, although a VOLUNTEER PARENT said she didnt touch the wall during the first race (the judges said she did) and during the second race her lane was NOT even called, BUT SHE SWAM! The third race started without her knowledge as she was resting; no one notified her. My daughter picked up her two medals (because no one issued her) and left trying to explain to my GD why they omitted calling her lane AND why a parent said she was disqualified. Understanding this is a summer session for children and some may not take it seriously, when dealing with young teens it is CRUCIAL to acknowledge and make an attempt to explain the way things are done. IF she did not qualify to race, SOMEONE should have communicated that to the parent. IF someone made a mistake, they should have accepted it, took the hit, and given my GD what she deserved. After all, its not the olympics, however lessons are learned. Unprofessional.

    City of Surprise Parks and Recreation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.