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Business Profile

Car Leasing

Trusted Auto Sales Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trusted auto is giving out bad rentals for rideshare. They are overpriced compared to hertz and ***** The cars are 2008 prius that have been in major accidents and unsafe and dangerous to be on the road.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started leasing a 2009 Prius in October 2023, recently. At the time of pick up for the Prius I was not given ALL of my options such as a later model vehicle. I am paying $320.00 per week for a vehicle that check engine light comes on once driven a long distance or has been being utilized a lot. This is a rideshare vehicle/company the purpose of leasing the vehicle is for it to be driven a lot, it's utilized for Uber and other independent contracting companies/usage. The $320.00 per week is based off of my driving record it is the lowest rate available, however, I was given one of the oldest models of vehicles. There should be certain tiers in which a customer is leased vehicles- at the time of pick up ***** only gave me two vehicles to look at, both vehicles were old and the interior was/is not in the best condition. I wasn't able to come in until on a Tuesday at 2:00 p.m. so I didn't have time to choose a different rideshare company. Since I have now learned there are newer model vehicles available I would like a later model not one that is clinking and clanking during transport of my rideshare passengers, it is embarrassing. Furthermore, I am paying $320.00 per week with a good driving record, I shouldn't be hear anything. I've tried to speak with management, **** who is in the shop and he didn't comply to my request of a later model. I emailed *** who is also in house management and I haven't heard from her at all.

Trusted Auto Sales Inc is NOT a BBB Accredited Business.

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