Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Procedure performed February 2022. Solidarity told me in July 2023 they would cover $2327.03 of the cost. None has been paid because they said my claim was a low priority since I no longer have their coverage. (My coverage began October 2019 through March 2022 when I went on Medicare. My family continued coverage until my wife began Medicare in 2024.) Over time I paid the balance of the bill, over $12,000. Each time I called Solidarity I was given the same answer as to why the claim has not been paid even though it was in a batch that had completed processing in June 2023. I am now receiving collection agency letters for their part of the bill. I am just getting the run around from them. I warn anyone that is considering using this healthshare company. Some providers do not recognize them as insurance so you have to pay the entire amount that Solidarity does not pay.

  Business Response

  Date: 07/07/2025

  Hello ******, 

  We are committed to serving you as you were a Sharing Member for 2 ½ years. Health
  share plans are arrangements where a group of individuals voluntarily come
  together to share in each other's medical expenses as to where Health insurance
  offers guaranteed coverage for a set premium. Our Sharing Guidelines state only
  Sharing Members with an active Membership will have their Eligible Medical
  Expenses Shared. As a 1-time charitable exemption, we are pleased to inform you
  that the following service dates (sent under separate, private email) are now
  ready to be shared, and the process is actively underway. Once the medical needs
  are shared for payment, you along with your providers will receive a copy of
  the EOS in the mail.  If you
  have any further questions or need additional assistance, please do not
  hesitate to contact Member Care Team.

  Sincerely,
  Solidarity HealthShare

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** ********
  
  
  
   
  

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the time I was a member with Solidarity Healthshare, I underwent surgery at **************************************** on June 18, 2021. I received pre-approval from Solidarity for the surgery prior to the date of service. I received a bill from the hospital for $86,198.00. Solidarity did not move quickly enough on their end, and so I began to receive calls from debt collectors. After months of me asking them to respond to the bill from the hospital, Solidarity negotiated it down to $8,721.23. I have attached proof of this in the form of a statement from Solidarity. At this point, I considered the issue resolved, as this meant that Solidarity would be paying that amount, and the bill would be ********* has now been four years. Beginning in January of this year (2025), I began being hounded once again by debt collectors, asking me to pay an astronomical amount of money to settle my debt for the exact same date of service. Solidarity never did what they needed to in order to settle my account, and now we are on the verge of my credit score taking a huge hit, not to mention the fact that I have no way of paying a $77,000 bill. This is unacceptable and from what I can tell, a pattern on their part. Please help all of us out and do something about these awful people.

  Business Response

  Date: 06/18/2025

  Hello ********* *****,

  We are committed to serving you, and we appreciate your three years as a Sharing Member with Solidarity HealthShare.

  Solidarity partners with ********************************** (AMPS) to review and reprice medical bills to ensure members are not overcharged. If a provider bills you for the difference between their charges and the shared amount, this is called a Balance Bill.

  Your medical need was processed and shared according to our guidelines. If you're now receiving bills or collection notices, please email the new bill and your Explanation of Sharing (EOS) to ******************************* for review. You can also call ************ (option 2) to speak with our Balance Bill ******************* EOS you received also includes instructions under If You Receive a Balance Bill on page two.
  

  Please note: theres a 60-day window from the first balance bill to begin advocacy. **** will work directly with your provider to resolve the issue. If a resolution is reached, Solidarity will share into the agreed amountor the provider will write off the rest.
  

  Lastly, under federal law, disputed medical bills cannot be reported to credit agencies. If this has occurred, AMPS can assist in resolving it.
  

  We know this can be stressful and are here to support you.
  

  Sincerely,
  Solidarity HealthShare

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned 65 in October 2022 and have been enrolled in ******** Parts A and B since that time. Under Solidaritys stated guidelines, once a member becomes ********-eligible, Solidarity assumes a secondary role and monthly contributions are to be adjusted to reflect that change. Despite this, I continued to be billed at the full family-tier rate of $931 per month for nearly three years. It was only in mid-2025after I submitted my ******** card myselfthat my rate was finally reduced to reflect the senior discount.If Solidarity's policy requires members to proactively provide documentation in order to receive the adjusted contribution rate, I must respectfully state that this is unreasonable and inherently one-sided. As a member in good standing, I had every reason to believe the organization would automatically apply its own eligibility criteria and act in good faith once I reached age 65. It is not appropriate to continue charging full primary-tier contributions while providing only secondary coverage, simply because the member didnt know they were supposed to trigger the change themselves. That creates a system that benefits only one partyand penalizes the other ************** addition, both of my dependents, ******* and ******, aged out of eligibility according to Solidaritys own guidelines. However, they remained on the plan until I initiated contactmeaning I was charged unnecessarily for months beyond the contractual age limits.This pattern raises concerns that many other ********-eligible members may also be unknowingly overpaying due to lack of transparency or inconsistent enforcement of your own terms. If that is the case, Solidarity may be at risk of broader scrutiny and potential class action litigation.I request that the overpayments I made after turning 65and any charges made after my dependents aged outbe fairly refunded where appropriate. ******* ******-member # **********

  Business Response

  Date: 06/09/2025

  Dear ******, 
  We are committed to serving you as a longtime sharing Members. We are sorry for the inconvenience regarding the Senior Discount available to Members aged 65 and up who are enrolled in ******** parts A & B.  Your ******** enrollment documents have been received, and your Membership account is updated. We are happy to move forward and honor a refund of the senior discount difference.  Please keep in mind that Membership changes are not automatic.  In this instance, there are Members who do not qualify for, choose not to enroll, or do not elect both ******** parts A & B.  Therefore,it is the Members responsibility to notify us of any changes in Membership status.  The refund check will be mailed to your address on file and should arrive within 30 days.  We value your Membership and are here to support you.  Please do not hesitate to contact our *********** Team with any questions or concerns you may have.  God Bless.  
  Sincerely,
  Solidarity HealthShare

  Customer Answer

  Date: 06/09/2025

  Dear Solidarity *** or Solidarity HealthShare Member Services,
  Thank you for the update. I appreciate being informed that I will be receiving a full refund related to the overcharges dating back to October 26, 2022, when I became *********eligible.
  I understand that this refund will cover: The difference between the full family-tier primary rate and the appropriate *********eligible adjusted rate  All months billed from October ********************************* 2025
  

  Any additional overcharges related to ineligible dependents (******* and ******)
  Please confirm the exact refund amount, timeline for disbursement, and the method of payment.
  I appreciate your attention to resolving this matter promptly.
  Sincerely,
  ****** ******
  *************************************
  Member ID: **********
  ************ | ************

  Business Response

  Date: 06/12/2025

  Hello ******,

  Thank you for contacting Solidarity HealthShare.  For your privacy, this information was already sent to you under a separate, secure email.  For your convenience, the information will be resent today.

  Blessings,

  Solidarity HealthShare

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I enrolled in Solidarity's healthshare on the premise that they would not only help us negotiate medical bills, but also be able to help reimburse medical expenses incurred from their group healthshare. On April 30, 2024, I had a medical event that resulted in me being life-flighted to ******, WY for sepsis-related issues. The total of expenses submitted to the healthshare in 2024 was $183,342. They have negotiated most of these medical bills and have indicated to us over the last year that they have "approved" most of the bills to be paid from the healthshare, but they are still waiting for other expenses for current members to be paid first. It has now been a year since the bulk of medical expenses were incurred and most of the medical facilities have sent our bills to collections, despite repeated calls to Solidarity to help resolve these issues. I understand that they do not "pay" our bills or in any way promise to make payment on medical expenses incurred. On 04/07/2025, they notified us that since we are no longer members and not paying into the healthshare program, they have now pushed all of my negotiated medical bills to be processed behind current members who are paying into the healthshare. After paying into the healthshare for a year wherein no relief was received from Solidarity on submitting shared dollars toward our medical expenses, we opted not to continue with their program and are seeking the relief from Solidarity for the negotiated claims they have approved thusfar. Myself and my husband maintain professional insurance, mortgage and investment licenses that could be threatened if these medical bills stay in collections and affect our credit. The licenses that we carry are the livelihood of our family and we cannot afford to lose them due to the obvious neglect of Solidarity's good faith efforts to put forth healthshare dollars toward our medical bills.

  Business Response

  Date: 05/14/2025

  Hello ******,                                                                                                                                                                                                                                We are committed to serving you as you were a Sharing Member for 1 year. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Upon reviewing your account, 23 eligible medical needs have completed processing, with 18 needs awaiting to match with sharing dollars.  Please review complete Membership account audit sent separately.  Upon joining our Healthcare Sharing Ministry,new Members are provided a copy of our Sharing Guidelines and acknowledge that the guidelines have been read and understood.  Even though you are no longer an active sharing Member, our *********** Team is here to support you with any collection efforts you may receive. Once bills have finalized, Solidarity, through AMPS, will work with you to repair your credit.  If you have any further questions or need additional assistance, please do not hesitate to contact us.                                                           Sincerely,
  Solidarity HealthShare      

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have have been active members of Solidarity Healthshare since July 1, 2019. I had a doctors appointment on 4/29/24 and Solidarity received billing from the *********** on 5/25/24. After multiple calls and an email to Solidarity I was told that the bill had been processed and repriced to $134.24, however they can not give a timeline as to when they will pay the ** for services rendered. This is way beyond the ~120 business day timeline they provide their members. The *********** is now contacting me looking for their payment and I've had to delay any further needed visits until this is paid as well as them threatening collections. We have been faithful members for almost 6 years and sadly this is not the first time we have had to contact the BBB for the same matters. Thank You in advance for your attention to this matter.

  Business Response

  Date: 04/28/2025

  Hello ******, 
  We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium.   The bill has completed processing, waiting its turn to match with sharing dollars. Once the medical need is shared for payment, you along with your Provider will receive a copy of the *** (Explanation Of Sharing) in the mail.  
  Sincerely,
  Solidarity HealthShare
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $8,229 toward membership sharing dues from *********. I voluntarily withdrew my membership 1/31/2024 when I realized that my medical bills were not being shared in a timely manner. I took my children to the doctor for routine preventative immunizations and well checks which were sharable according to the sharing guidelines. Medical bills were sent by dignity health to solidarity healthshare multiple times over a period of 2.5yrs. Solidarity has still not sent payment to my provider from the following dates of service, 8/10/2022, 8/11/2023, 11/02/2023, 11/3/2023. Dignity health has grown impatient after waiting over 2 yrs for payment and has mentioned sending me to collections multiple times. I have emailed, faxed, & 3 way called with both of them on the line on the following dates: 8/26/2024 9/10/2024 9/10/2024 9/11/2024 9/25/2024 9/25/2024 10/10/2024 11/7/2025 11/7/2025 11/26/2025 11/14/2025 1/13/2025 1/31/2025 2/7/2025 3/5/2025 Solidarity states that they will pay eventually, but will not give a timeline.

  Business Response

  Date: 03/31/2025

  Hello *****, 
  We are committed to serving you as you were a Sharing Member for 3 years. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Our Sharing Guidelines state only Sharing Members with an active Membership will have their Eligible Medical Expenses Shared. We are pleased to inform you that 3 service dates are now ready to be shared, and the process is actively underway. Once the medical needs are shared for payment, you along with your Providers will receive copies of the *** (Explanation Of Sharing) in the mail.  Upon review of your account, 5 medical needs have completed processing, awaiting to match with sharing dollars.  You will find detailed bill status sent under separate, secure email.  If you have any further questions or need additional assistance, please do not hesitate to contact *********** Team.
  Solidarity HealthShare

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have over $80,000 in outstanding medical bills which are both owed to us as well as health care providers for the past 16 months. We have been paid members of the health share since 2018. We have followed all guidelines and they are not providing any of their services that we are paying for in sharing our health care costs. I have recently been diagnosed with cancer and the physician that I need to see will not accept the health share. I now have to move our family to a separate conventional insurance plan that costs $5000/month. Solidarity is claiming that if we cancel our membership that they will no longer prioritize our bills and we will have to wait even longer to receive any reimbursement as well as have any of our bills paid. So, now we have to continue to pay them $600 in addition to our current health insurance costs, in hopes they will reimburse us our money as well as what is owed to our providers and credit collections agencies. This is putting our family in extreme financial strain. We feel that this is extortion that they are requiring us to continue to pay. We need them to prioritize our bills as well as reimbursement as soon as possible.

  Business Response

  Date: 03/25/2025

  Hello *******,

  
  We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Please see bill status and educational information sent to you under separate, secure email.  Please contact us if you have any questions.                                                                                                                                                                                                                                                                                                                             

  Sincerely,                                                                                                                                                                                                                                                                                                                                                                              Solidarity HealthShare

  Customer Answer

  Date: 03/25/2025

  Solidarity has continued to use the same dialogue over and over and has yet to settle financial responsibility with unknown wait times and a lack of guarantee of service. They are to share the expenses to use in lieu of having health insurance, yet they provide no service at all because there is no time frame as well as no guarantee that they will even provide any sharing. 

  I want either my bills prioritized OR for them to allow me to cancel my membership WITHOUT losing prioritization. Otherwise I have been endlessly paying for a service in which they have provided me nothing. My membership is being held hostage in order for me to be able to get any sort of reimbursement and is putting my family at major financial distress and ruin. 

  Business Response

  Date: 03/28/2025

  Hello *******,
  Solidarity HealthShare acts as a good ******* and facilitator of our members' sharing of dollars by following our Sharing Guidelines, which all new Members must read and acknowledge upon enrollment. Guidelines which state This program is not an insurance company nor is it offered through an insurance company. This program does not guarantee or promise that your medical bills will be paid or assigned to others for payment. Whether anyone chooses to pay your medical bills will be totally voluntary. As such, this program should never be considered as a substitute for an insurance policy.  Your familys Membership is valued, as are all our Members.  Active Members medical needs are prioritized first, with inactive Members medical needs being in line after that as per the Sharing Guidelines you agreed to when joining.  Please see additional information sent to you under private email.                                                                        Sincerely,                                                                                                                                                                                                                                                                                                                                                                Solidarity HealthShare

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know you have received a lot of complaints about this company. We had our son December of 2022, Solidary of course promised to pay the bills. They didn't pay anything until around August of 2024. And the repriced amount wasn't accepted by the birthing center. so they gave us one day to pay the remaining balance or it would go to collections. I contacted Solidarity's department for balance bills and they gave me some generic run around. So we had to pay $8262.64 so as not to ruin our credit, and the birthing center would not give us any ***** period because it had been almost TWO YEARS since the bills were submitted to Solidarity Healthshare. And we also had to pay an additional $1450.00 above the amount that is unshared according to our plan with Solidarity.

  Business Response

  Date: 03/05/2025

  Hello ****, 
  We are committed to serving you as you were a Sharing Member for nearly 5 years. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Our *********** Team is here to support you.  Due to the lenghty detail of your Membership account, your response has been sent under separate, private email.  If you have any further questions or need additional assistance, please do not hesitate to contact *********** Team.
  Sincerely,
  Solidarity HealthShare
  

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of services: May 22, 2024 and June 1, 2024.I went to my doctor for a yearly exam and lab work. Solidarity is supposed to cover these services and have not paid these bills yet. No timeline! I am usually quite patient butIt has been 8 months!Thank you for your help.******* *****

  Business Response

  Date: 03/13/2025

  Hello *******,

  We recently left you a voice message to offer our assistance in navigating your benefits as a Solidarity Member, especially regarding your inquiry with the Better Business Bureau. We appreciate your Membership in our ***************** over the past three and a half years and your patience while waiting for matching sharing dollars for your medical needs. Our *********** Team is available to support you with any collection efforts by coordinating a three-way call with your providers to request a hold on your account until your service dates are confirmed.

  For your convenience, here is the link to our Provider Nomination Form, which was included in your new member packet. This form allows you to nominate local providers, and our Provider Relations team will contact them to discuss agreements for becoming preferred providers. Our Care Navigation Team can also help you find existing preferred providers in your area. Provider Nomination Form:**********************************************************
  

  A HealthShare ministry consists of individuals who voluntarily come together to share medical expenses, distinguishing us from traditional health insurance, which offers coverage for a set premium. To assist you, we are providing educational resources to enhance your understanding of the Solidarity HealthShare Ministry. Additionally, we sent you an email today, March 13th, 2025, with information on Solidarity Sharing Guidelines and our Preferred Provider network. We encourage you to connect with our Care Navigation Team for help in finding providers who work with HealthShare or bill directly, as well as to explore other options
  
  Sincerely, 
  Solidarity HealthShare

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solidarity has not paid my health bills that are due. I have been put into collection after numerous calls and emails asking them to pay the bills that are their responsibility. I still have several outstanding bills that havent been paid. Bills that are 2-3 years old.

  Business Response

  Date: 02/06/2025

  Hello ****,
  
  We are committed to serving you as you were a Sharing Member for four years. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Please note,active Members medical needs are prioritized first, with inactive Members medical needs being in line after that, this can be found in our sharing guidelines . As a 1-time charitable exemption, we are pleased to inform you that seven of your service dates are now ready to be shared, and the process is actively underway. Once the medical needs are shared, you will receive a copy of the Explanation of Sharing(EOS) in the mail. To ensure ***** compliance, we will be sending your billing details via a secure email. Please be on the lookout for an email shortly from Solidarity HealthShare. Thank you for your patience and attention to this secure process.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact *********** Team.
  
  Sincerely,
  Solidarity HealthShare