Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solidarity Healthshare requests members to submit bills and once the deductible is met, ********* is supposed to reimburse the member and/or the provider. I have yet to receive reimbursement for medical bills I submitted over a year ago. I paid the provided out of pocket and the submitted the documentation for the paid bills to Solidarity and have not yet received reimbursement. When I tried to cancel my membership with them today they said the guidelines state members have to complete documentation one month prior to terminating membership. I'm not willing to pay for another month of a service which I am in essence NOT receiving.

  Business Response

  Date: 11/16/2022

  Solidarity always seeks to serve its members in a faithful Christian manner in a spirit of solidarity and subsidiarity. We are committed to serving you as a member and desire to facilitate sharing your eligible medical bills.

  We have reviewed your account and found the bills you are concerned about and have escalated them.  Our team has been reaching out to you and leaving messages to discuss directly with you what we have done to resolve things, but we havent heard anything back. 

  If there is a preferred method of communication, please let us know so we can make sure that all of your questions are being resolved.  We can be reached at **************.   

  
  Sincerely, 
  
  Solidarity HealthShare

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several outstanding bills that have been "in process" for a very long time-several for more than a year. I have documentation from the provider that they have discussed the bills with Solidarity, and have been informed that some of the bills have been in the "final stages" to be paid since July 2021.I have also contacted Solidarity through the portal, and have not received a satisfactory response.The Bill #s follow:221-0000184939-00 221-0000201847-00 221-0000215306-00 221-0000229827-00 221-0000250045-00 221-0000275387-00

  Business Response

  Date: 11/03/2022

  Solidarity always seeks to serve its members in a faithful Christian manner in a spirit of solidarity and subsidiarity. We are committed to serving you as a member.

  A member from the Solidarity team has already reached out to you and let you know that the bills you were concerned about have already processed.   

  In the future please reach out to our team to resolve any additional questions. We can be reached at **************.   
  
  Sincerely,
  
  Solidarity HealthShare
  

  Customer Answer

  Date: 11/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I were paying $500 a month to solidarity health share to assist us in our medical bills as a source of insurance. This is supposed to be a Christian company but it is anything but that. Since ending our services with solidarity three of our medical bills have been sent to collections and at least several other bills have not been paid yet stating they are still processing after a year that are on track to be sent to collections as well. We are not able to make payments on any of these bills or solidarity states we are then responsible for the entirety of the bill. We are caught between a rock and a hard place and paid this company on time every single month and we are still dealing with them not paying our bills after two years. I do not recommend this company.

  Business Response

  Date: 08/31/2022

  Solidarity always seeks to serve its members in a faithful Christian manner in a spirit of solidarity and subsidiarity. We are committed to serving you even as a past member. For clarification, we are not an insurance company, but rather we are a healthcare sharing ministry.
  
  We have identified some of your bills that were eligible for sharing which we have escalated to be shared by our members.  You also have some balance bills.  As a part of our ministry, we work with our members' providers to encourage billing at fair and just prices through a reference-based pricing model and solve the healthcare industry-wide problem of over-billing.  Unfortunately, you have experienced this unjust practice in the healthcare industry with some of your bills.    
  
  In these situations, the cash pay patient or the healthcare sharing ministry member has two choices: pay the outrageous amount, which would cause the monthly contributions to increase dramatically, or fight for fair and just pricing in healthcare. 
  
  In your case, our members shared the fair and just price, and your provider balanced billed the over-billing amount.  At Solidarity, we are committed to working with our members and even our past members to help make healthcare costs affordable and to be good stewards for all our members without violating our conscience even when our members experience this. Continue to keep working with our teams to resolve your concerns while defending ethical practices in healthcare.  

  Please call us if you have any questions. We can be reached at **************.   
  
  Sincerely, 
  
  Solidarity HealthShare

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 3rd time making this complaint about Solidarity since it seems they only address their egregious errors when a complaint is made to the BBB. The issue is the frustrating, inefficient and FAULTY process they use for Members to submit their needs. On top of that, they REPEATEDLY BLAME and FALSELY ACCUSE the member for submitting incorrectly to cover up their own errors and incompetence. Lastly, I have needs that were submitted more than 120 days ago that have still not been reimbursed after I have met my AUA. This is what REPEATEDLY occurs in the 2 + yrs that I have used Solidarity. 1) I submit all my needs through the Member Portal correctly to include all the required details; 2) After more than ************************************************* my portal; 3) I send a msg to them to explain; 4)they tell me to send my needs to them via email; 5) ****************************************************** published; 6)they tell me to re-submit (2nd re-submission) through the portal (which didn't work the 1st time) and they FALSELY accuse me of not including all details as reason for the delays; 7) I re-submit for the 3rd time and still not published; 8) they tell me to re-submit for the 4th time via email to them. That was their response on 7/29/2022. 10) Of course, I REFUSED to be given the runaround again, so I refused to re-submit my needs the 4th time and I stated that I will file a complaint to the BBB. What infuriates me as well is that I am a PRO-ACTIVE ******* of the money that we all share as members of Solidarity. When they tell me to use my Solidarity card at the Providers so that Solidarity can negotiate a rate with them, ALMOST ALL PROVIDERS refuse to accept the card! They want you to pay upfront at their Self-Pay rates (usually 30% off full price which I think is reasonable). For labs, I have my PCP stamp my slips with "Eligible for Uninsured Pricing Program" so I have a 90% discount. For Radiology, I am uninsured and I get a 50% discount.

  Business Response

  Date: 08/08/2022

  The Solidarity team is ready to assist you.  Please know that BBB is not required to support you in resolving your concerns.  Solidarity always seeks to serve its members in a faithful Christian manner in a spirit of solidarity and subsidiarity.  We are sorry to see you go, but as a healthcare sharing ministry, we are committed to serving you even as you become a past member.  We desire to facilitate sharing your eligible medical bills. We follow industry leading standards to ensure your needs are shared accurately amongst the membership.  Healthcare is complex and one of the ways we ensure accurately sharing your needs is by requiring specific information to process.  This can be challenging when submitting the bills yourself. 

  In your case, you had two membership accounts, one active and one terminated.  This was the main reason causing your difficulties with **** submission and processing.  This is not an excuse, but know that we have identified the bills and are working to process and share them according to our Sharing Guidelines.   We are here to support you through this process. 

  Continue to keep working with our team to resolve your concerns and share your medical bills according to our Sharing Guidelines as expediently as possible.
  Please call us if you have any further questions. We can be reached at **************.   
  
  Sincerely, 
  
  Solidarity HealthShare