Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,607 Customer Reviews
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Review fromKathy W
Date: 08/13/2022
5 starsThey we very friendly and helped me a lot. They gave choices in my selection of cars.Review fromKatherine S
Date: 08/13/2022
5 stars********* and the team were amazing and helpful! She made the whole process a breeze and I am loving my car!Review fromSandS S.
Date: 08/13/2022
5 starsThe guys at drivetime are professional and treated us like family. The entire process of buying our Hyndai Sonata took less than 2 hours. I would definayely recommend them to anyone looking to get a newer used vehicle.Review fromErica I
Date: 08/12/2022
5 starsAbsolutely amazing people. A great team. I would highly recommend this dealership. They really listen to your needs. They try their best at working with you. ****** at the Springfield location was awesome. He put in two separate late evening's to get us taken care of and in our vehicle. Thank you ******.Review fromJammie B
Date: 08/11/2022
1 starJammie B
Date: 08/11/2022
Same day I brought the car I had to get work done on it I dont prefer this place I wish I can give the car back since I got the car its been giving me trouble
DriveTime
Date: 08/15/2022
Thank you for bringing this matter to our attention; we always appreciate the opportunity to address our customers concerns. We deeply apologize for any mechanical concern our customer has experienced shortly after purchase. We want to assure our customer that all pre-owned vehicles sold from DriveTime are inspected before placing them on our lots. Since we are unable to predict if or when mechanical malfunctions might arise, every vehicle comes with a 30-day/1,500-mile Limited Warranty, along with an optional *************** Contract that offers assistance in most situations. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We are saddened to hear our customer is dissatisfied with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our Customer ******************** at **************.Review fromAlyse C
Date: 08/11/2022
5 starsThe experience was great ****** was an awesome sales person. She made the process easy and smooth. She went through and explained everything about the vehicle and coverage with a nice attitude. I would recommend her to anyone going to purchase from drivetime.Review fromAshley S
Date: 08/11/2022
5 stars******* was my sales associate and she made getting into a new car so easy! I literally handed requested documents in to her and she did the rest. Very quick process and Im so happy with my purchase and car note price, which is rare! I would highly recommend drive time and ******* was an amazing help to me that day! Love this placeReview fromPaul C.
Date: 08/10/2022
5 starsOur experience with drivetime was awesome, the sales reps were very helpful and friendly, they treated us with respect and helped us get my wife the van she has always wanted. I would recommend drivetime to anyone who may want a new car.Review fromShenna L
Date: 08/10/2022
3 starsShenna L
Date: 08/10/2022
Unsatisfied with what is advertised, says what I am approved for and it shows my down payment and monthly payment when I applied it was not the same price as my monthly and they did ask for a higher down payment.DriveTime
Date: 08/11/2022
Thank you for bringing this matter to our attention; we always appreciate the opportunity to address our customers concerns. We deeply apologize if our customer is feeling dissatisfied with the required down payment for the vehicle you selected. Please know that any approval offers are dependent on the customer documentation provided directly to the dealership, such as proof of income, proof of residence, and credit score. Once our sales team verifies all the information and a vehicle is selected, we will be able to determine the required down payment for the desired vehicle. That said, we are saddened to hear our customer is dissatisfied with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our Customer ******************** at **************.Review fromRODERICA M
Date: 08/09/2022
5 starsWe were taken care! Our needs and wants were meet! We love our new vehicle!
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