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Business Profile

Auto Rentals and Leasing

Tucson Auto Rental & Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Tucson Auto Rental & Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tucson Auto Rental & Sales has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a car rented from them and after having a car for a week I let the owner know that I was interested in buying the vehicle they gave me a quote of $6000 and a down payment of 2200 in a monthly payment of $400 for the vehicle before I made my down payment I ended up causing some damages to the vehicle. I was told that the repairs would be $2000 on the car so I went ahead and gave them the $2000 plus another $300 for towing fees to repair the vehicle and once it was repaired I was going to provide the $2200 deposit and pick the vehicle up but I was told that the price change from $2000-$5000 to be repaired which is a $3000 difference in what I was told originally so I had requested that they could keep the $2000 and let me tell the car back to my place and I’ll worry about getting it fixed on my own time or they can refund the $2000 and I will get it repaired through insurance instead I just didn’t want to affect my premium going up by making a report - Currently they are refusing to get my $2000 back so if I can’t get a resolution within a reasonable time I will see what other measures I can take

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