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Business Profile

Property Management

CasaGo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for CasaGo's headquarters and its corporate-owned locations. To view all corporate locations, see

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CasaGo has 2 locations, listed below.

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    • CasaGo

      4570 N 1st Ave Ste 120 Tucson, AZ 85718-8601

    • CasaGo

      15475 N Greenway Hayden Loop Ste B2 Scottsdale, AZ 85260-1616

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon information and belief, Property Management, not the potential tenant, canceled two reservations back-to-back. I would like reimbursement for the rentals. If these reservations were not legitimate, then they committed fraud. Otherwise, I would like proof they were in fact legitimate rentals and legitimate cancelations. They also charged me for putting a new lock on my front door, in violation of our agreement, and without my knowledge, after their services were terminated with their required 60-day notice.

      I have been threatened multiple times by the manager. I put an owner block on my home and they threatened me that I needed to remove my owner block. Recently they threatened me again with unfounded threats and subsequently canceled two (2) reservations within an hour or two of their threats.

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation with CasaGo for a vacation rental. Reservation #18159. On September 29th, I had to cancel the reservation. There is a $100 cancellation fee and then the remainder, $1,100, should be returned to me. Because my debit card had been cancelled due to theft, CasaGo told me they would mail a check and that I should recieve with in 15-20 working days. I have all this via email. Today is day 20. I emailed and was told it went to a card. It hasn't. When I called and spoke to Sara the same day she told me they can refund cancelled cards and the refund will appear in 5 business days. I asked for a confirmation number, she couldn't provide one. I just would like my $1,100 refund please.

    CasaGo is NOT a BBB Accredited Business.

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