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Business Profile

Storage Units

American Self Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Self Storage has 2 locations, listed below.

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    • American Self Storage

      510 W Limberlost Dr Tucson, AZ 85705-1622

    • American Self Storage

      PO Box 35908 Tucson, AZ 85740-5908

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 19 year old daughter signed up to lease a small storage unit for the summers months (inbetween school sessions). The whole process of dealing with American Self Storage at *** * ********** ****** ******* ** ***** has horrible and they over charged her.

      * During the signup phase, American Self Storage required insurance for her items. Within 10 minutes, we had a COI issued and gave this to the Manager James. They claimed the contract was signed and that they would charge insurance for the first month. We said ok for one month

      * They charge us insurance for June, which we had submitted and resubmitted June 3rd (when we received the invoice)

      * They accepted our credit card as payment. However, they miskeyed the card and were charged late fees. After numerous emails and calls, we received one credit back

      * They continue to charge us for insurance even though we provided proof.

      We have sent multiple emails and have called several times about this. It is not really the money issue of $41.00, it is the principle. This seems to be a profit center for them and they refused to refund us back despite all the proof sent it.

      This is a very unethical business that prayed on my daughter.

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