We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Self Laundry Service

Wash Mart Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this Laundromat on 07/14/2024 I deposited ***** into a machine to exchange for quarters. When I put in the second ***** bill it took it but didn't give me quarters in exchange. I looked everywhere looking for someone to help because there's a sign saying there's an attendant at all times. A customer came up to me and told me this place is always alone. I called the customer service number and a male answered he said no one was there now but he would call me once staff arrived. I provided my name and ***** number for him so he can call me back when i could pick up the money the machine had taken he stated he had to look at his camera first to see what was going on. He asked to to wash at one of his other locations but he shuts the ac and you cannot breathe in there I have two small children and they couldn't gasp for air. Some people were washing in that hot room they can easily become ill. He said he'd call me that same day in the afternoon and he never did. I called him twice and left 2 voicemails on the business line and he never returned the call I don't even think he has real ***** it says it's a magic jack ***** line. I feel like he got upset because I didn't want to stay there to wash so he didn't return the money his machine stole. He has completely ignored me as far as giving me back my ***** dollars he hasn't bothered contacting me or addressing the situation. Also the ac needs to be addressed he turns it off while customers are in there this is NOT SAFE. MY KIDS GOT HEAD**HES and nauseous as soon as we got in there you feel sick within 15mins and he doesn't care if his going to be shutting off the ** he needs to out a sign up it's 115 degrees outside! He shuts it off from his home because when I told him I wasn't staying due to the ** he said he'd turn it back on.

Wash Mart Laundromat is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.