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Business Profile

Tobacco Equipment

Vapecentric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company still **** me a refund or store credit since they never sent me the other half of an order. I have had contact with several employees, they are aware of the situation and stated they would resolve this issue. This is STEALING and is a crime! I was told by **** that this would be dealt with. I have over a dozen emails and have communicated with **** (many times) as well as *****. I will upload some of these emails including the order confirmation. I have given them replacement options and answered everything they asked of me. DO NOT ORDER FROM THESE PEOPLE IF YOU WANT TO ACTUALLY RECEIVE YOUR ORDER!

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a large ejuice order with them on October 29th, and they shipped out what I thought was my entire order pretty quickly and all was well. The shipment consisted of 2 **** boxes, which were delivered on November 4th and all was well... until I opened the 2 boxes and checked what was received. It was then that I noticed I was only sent half of my full order. I quickly emailed them to explain the issue, expecting it to be rectified in short order. I received a response 4 days later, with the CS agent stating that they shipped 2 boxes and they were both delivered. I replied stating that I knew there were 2 boxes, but the total shipment was still only half of my order. The next response I received wasn't until November 14th, where the same CS agent requested pictures, which I promptly sent. It's now November 24th and I haven't had a single response from them, and I've sent several emails asking for an update since

Vapecentric is NOT a BBB Accredited Business.

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