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Business Profile

Banking Services

Fremont Bank Lending Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************ I do not have a contract with ************* they did not provide me with the original contract as I requested

  • Initial Complaint

    Date:10/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted ************* to close out a Line of Credit Account we've never used, for which it has been established as a lien against our property in case of non-payment. We have had it established for a while but never find the use of it. We've never used the line of credit. We contacted the bank last week trying to close out the account but were surprised that we need to come in with nearly 1% of the whole Line of Credit of $50k in order to get them to release our property. Some of the costs were associated with the annual fee they have put on, while some were attributed to closing and documentation. But the sum attributed nearly 1% of the total line of credit and we didn't recognize the close cost. We thought this cost was excessive we have had other Lines of credit accounts in the past and the fees were listed and very clear, and never before we have had to come in with a fee to close the account and this is certainly the first time. This is a smaller bank so we assume the hidden fee structures are what they needed in order to generate revenues. We don't know but we might seek help from the ************************ for probing into this bank's business practice as well. In an attempt to seek clarification and possibly negotiate a more reasonable closing cost, I contacted ************* via phone and was promised to get a call back on the following date. I don't have the caller's details so I cannot follow up. The person I spoke to assured me that they would look into the matter and get back to me promptly. Unfortunately, I have not received any communication or updates since that conversation. I wish for a full resolution and to close out this Line of Credit Account. I wish to post the finalized closing statement publically to show other diligent consumers what cost they might run into so they can make better and sound decisions before choosing a bank to work with.

Fremont Bank Lending Office is NOT a BBB Accredited Business.

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