Complaints

This profile includes complaints for Reborn Cabinets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reborn Cabinets LLC

  2981 E La Palma Ave Anaheim, CA 92806-2620

  
• 

  Reborn Cabinets LLC

  5515 E La Palma Ave Ste 250 Anaheim, CA 92807-2131

  
• 

  Reborn Cabinets, Inc.

  5895 W Wigwam Ave Las Vegas, NV 89139-7082

  
• 

  Reborn Cabinets LLC

  3732 E. University Dr Phoenix, AZ 85040

  
• 

  Reborn Cabinets, Inc.

  1306 Stealth St # A Livermore, CA 94551-9356

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov of 2021 i entered in to contract with Reborn to demolish and install a new shower for about 10k. The job seemed like it was done within a years time of less than 200 uses the metal started to corrode. I contacted them in 2022 and new materials were ordered, replaced and given further instructions to avoid the same issue in the future. Fast forward to April 2024 i noticed the same issue, however by the looks of the deterioration the issue had started prior to the date i noticed it. I again reached out to the company in May, spoke with a warranty specialist whom i recently fund out no longer works there. He informed me that the information i gave to him will be forwarded to his superiors. A few weeks past and i got to updates from him. I reached out to him where he informed me that the replacements were ordered and he is expecting a june 2024 delivery date. No further communication was heard from anyone at the company until i received a phone call from an installer telling me they are outside my residence to do the install. I told him i am unable to make it because no one told me of the or confirmed the date and time with me. I asked him to have someone from the scheduling team to contact me this happened prior to june 12. Since the i was given a number for a ****** who is yet to call me or return any of my voice messages. I contacted the public number where a rep told me ***** would call me before end of day that has yet to happen. I am beyond frustrated with the back and forth with this company. I was promised a product that would last longer than 2 years. 9526 is what i paid to have my bath tub installed, i followed all their instructions for care and i am expected to just let this one slide. Please help.

  

  Business Response

  Date: 06/21/2024

  Will reach out to client

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30 demo began on an existing shower enclosure. During the process, damage was done to the drywall next to the existing shower enclosure. Upon finding water damage behind the existing shower unit, the workers left, providing me with the contact of the project manager. A seperate contrator was hired to address the water damage, and he noted areas that the shower pan was incorrectly measured for the floor height. A meeting was arranged for the project manager and the contractor to discuss the adjustments needed. The Reborn project manager did not attend. Installation of the shower enclosure resumed on May 8th. The enclosure was missing 2 shelves and the installers assured the homeowner they would return within a week to install the shelves and repair the drywall damage left by the demo team. Pressure was placed on the homeowner to sign the project was satisfactorily complete. The installation team sat in their large truck in our neighbor's driveway, the engine running and would not leave until I agreed and signed. After leaving my husband found that the shower door did not close, its swung past the stop point, the seals were not cut.After one week of no contact, my husband and I left 5 messages throughout 5/20-5/24 that were not responded to. It was not until I texted the sales rep that I was filing a complaint did I received contact from the company. After much back and forth the installers returned to repair the drywall and a week later, 29 days AFTER the installation was to have been complete, they returned to address the missing shelves, trim off the excess seal, and fix the swinging door. We were told the panels/doors were not measured correctly and all of the panels had to be un and then reinstalled. After two days we attempted to use the shower and discovered seals on the bottom of 2 of the 3 panels leaked. AS of today, 33 days after the installation we still have no functional shower.

  

  Business Response

  Date: 07/19/2024

  we have reached out to the clients for resolve.

  Customer Answer

  Date: 07/31/2024

  Regarding complaint number ******** PLEASE DO NOT CLOSE THIS CASE! It has not been resolved! The company HAS NOT and NEVER HAS reached out to me. I have sent 5 emails, they have not been in contact. I have only spoken to the project manager who has no authority to provide compensation. Reborn has been in contact with ****** and the finance company, both of whom have requested the company reach out to me, which they have not done. I was contacted by ****** on July 24. They reported that Reborn had been in contact with me and offered compensation as custom doors to fit the enclosure. THIS IS NOT TRUE. To be clear, the Reborn company, after 4 emails by this point of the project, and both the finance company and ****** requesting they contact me, HAVE NEVER REACHED OUT TO ME. Furthermore, doors to a shower enclosure ARE NOT compensation. They were to come with the purchase. I am requesting full financial compensation for this debacle of a project. They knowingly sold a product which, by their own installer's admission, could not function in my home. Summary of the situation: This situation lasted 72 days for a one-day shower installation and has caused unbelievable stress, countless hours with groups of groups of workers in and out of my home, hours of communication with ******, (the point of contact), the finance company, and Reborn, who has never reached out to me. I have had 6 groups of installers come out. The 4th group of installers told me there was no way the shower doors would fit my enclosure, and other customers have had the same problem. The other customers had to have custom doors made to fit the enclosure. Timeline: Reborn installed the shower enclosure on May 8th leaving holes in my existing walls that needed to be patched up, incomplete tile work, and gaps in the enclosure so much so that the actual shower door went through the opening. (I have pictures of the issues.) After 7 days of no contact, I left 5 phone messages over the next week, and no calls were returned. It was not until I contacted the salesperson on May 27th stating I was going to file a complaint did I receive a call from the project manager. The second, third, and 4th groups of installers over the next 4 weeks could not fix the issue and this is when the 4th group of installers shared the doors would never work, and were not the right size for the shower enclosure. The 5th group of workers, who came on July 1, day 55 of this ordeal, demoed the entire enclosure and had to reinstall the ENTIRE shower enclosure, without the doors. The project manager then told me a custom door company would be in contact with me. The custom door people came out and on the 72nd day AFTER this original date to be completed, the doors were installed. I was contacted by ****** on July 24. They reported that Reborn had been in contact with me and offered compensation as custom doors to fit the enclosure. THIS IS NOT TRUE.

  

  Business Response

  Date: 08/12/2024

  Will continue to work with homeowner. 

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was approached in ****** by a company who replaces bath tubs to showers or tubs with surrounding wall and new fixtures. We had salesman in our home and liked what he had to say and the warrenty. Although what we had chosen, he did not have a sample for we were assured it was the same exact as the samples we saw. We also had the backing of ****** and knowing the ****** is big on protecting their customers, we were assured. After demolition, I Hey was shown the products that would be put in and I said, that looks awful wobbly, it wasnt what I was shown. I was then told by installer that a lot of people say that. So what you are told you get. Isnt always what is installed. Why I have the problem is that, what I was shown was approx 1/4 thick with and insulation built into product. What I got was a Hollowed out version of white tile herringbone. Also, it wasnt done in a day as they talk on commercials and printed advertisements. So if you choose to go with them, be sure that when they show you the products you stop everything before going on with the project. I was told I would receive one thing and got something else I had to pay 100% info a month prior to the project because it was through ******. I assume that ****** would standby their customer but that did not happen. Very sad to say I will never use ****** or Reborn again due to the lack of working with the customer or listening to the customer. Take pictures of what they show you during consultation. And if they dont have what you choose, make sure you dont sign anything until you see exactly what theyre gonna be putting into your home.

  

  Business Response

  Date: 05/20/2024

  Will reach out the customer.

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 04/04/2024 The amount of money I paid the business:$500.00 What the business committed to provide me:Master bedroom Shower installation (Bath Solution Specifications BW1)Nature of dispute:1. The business representative(******* ****) asked me to sign and initial the Agreement on his digital device before I had a chance to read and understand it.2. The business revealed, in an email attachment, the completed written Agreement(Sent: Thursday, April 4, 2024 at 06:37:24 PM PDT, Subject: Your Completed Agreement), AFTER they extracted the money from my bank account(Sent: Thursday, April 4, 2024 at 06:28:57 PM PDT.3. a. The Representative verbally misrepresented the following: The total cost of the project(additional permits and other possible cost overruns).b. Representative didn't give me Notice of the Three-Day Right to Cancel at the time I signed the Agreement.c. Agreement shows an erroneous CSLB HIS number(the number is identical to my appointment/project number).d. Some erroneous info on Credit/Finance ************************** NOT refunded my deposit of $500.00 after sending written Notice of Cancellation, within allotted time frame, via 3 forms(fax, email, **** Priority Mail); delivery receipts uploaded.Whether or not the business has tried to resolve the problem:The business did not respond to 2 requests for refund.Account/order/tracking number:******* -Referred to as "Appointment No." on the Agreement -Referred to as "Project Number" on the $500.00 receipt -$500.00 Receipt also shows: Receipt for #N48162The business sent me a Finance Agreement to sign: which I did not.When and where the advertisement was seen:Ad seen on cable television and I was sent a **************** email on 4/2/24 which I responded to.THANK YOU P.S. Original Agreement(named: Bathsol *********** ******* - Master bedroom Shower 4-4-24.pdf) emailed to me was too large(11,825KB) to upload with this Complaint however the 1st page of it WAS uploaded.

  

  Business Response

  Date: 05/10/2024

  Thank you will have team address

  Customer Answer

  Date: 05/13/2024

  The information about the direct contact from Reborn Cabinets follows:
  
  Phone message left on answering machine on May 09, 2024.
  The person identifies themself as **** ******* from Reborn Cabinets Bath Solutions office in *********, **, phone# ************.
  Said she would refund money within 7-10 days but would try to expedite it.
  
  I had no other communication with the business. I will NOT consider this complaint resolved until the money is received in full. Please advise.
  
  Thank you very much,
  
  ******* *****

  

  Business Response

  Date: 10/22/2024

  The refund was settled and issued to the customer on June 3, 2024. Case has been closed.

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reborn is discriminating on their employees and not paying them correctly.

  

  Business Response

  Date: 05/01/2024

  This complaint should be removed as it is hate speech and has nothing to do with quality of work.  This person is also not a customer of **********************.  

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to reface out kitchen cabinets and after experiencing poor workmanship issues, delays and damage to out flooring, walls and appliances, I asked them to leave and had the job finished by someone else. The biggest issue is that they promised a credit for the damage they caused to my floors and appliances but it was only to get me to sign off on the job so they could get paid by the finance company. They never gave the credit and are no longer responding to calls or email's. I have also written to their customer service portal in their corporate office that says the note will go to upper management who will respond within 24 hours, they are not responding as well. Although I experienced more issues, all I want at this point is what was promised, which is a credit of $1,581. The amount and promise is well documented in emails and a changes order that they had me sign. I will attach the documents.Thanks you for your assistance.

  

  Business Response

  Date: 04/30/2024

  Will have a team member reach out to discuss resolve. 

  Customer Answer

  Date: 04/30/2024

  We received a call from Reborn management. They advised they will have the finance company issue a check to us for the credit we are owed.  However, we were promised a credit before and never received it. So until the check as promised is received we do not consider this matter resolved.

  We are told the check should be here in 5 days. We will see.

  thank You for your assistance on this matter.

  ************

  

  Business Response

  Date: 05/01/2024

  Will follow up to validate claims. 

  Customer Answer

  Date: 05/02/2024

   

  We have not yet receive the check for the credit as promised by the business. So until the check is received we do not consider this matter concluded.

   

   

   

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our tub was originally started around September of 2022. We waited a long time for them to start install. Once they started it was non stop issues, poor grout work, poor blending of altered window frame, one wrong colored wall, rigged door- broken runner guide, pink wall not repaired underneath panel wall, shower pan made smaller than original tub tried to cover up with quarter round, still doesn't cover to flooring. They also punched pipe threw our kitchen ceiling closed up hole then over a year later they gave us $250 to pay a painter to repaint kitchen, we cannot find a painter for that and will have to do it ourselves. They have made several trips to our house for corrections and it still is not done. Manager came to house wrote down and agreed the repairs were justified and stated it would all be redone properly, last we heard the new pan was being made and then we have been ghosted since. No return emails, text messages, letters or phone calls even after I stated I would be contacted BBB. The last email received came from ************************* forwarding the change order. We are making payments on this shower and have asked for money off due to the amount of time we have dealt with all the unexcepticle work and time spent in this remodel, it has held up our being able to finish our bathroom.

  

  Business Response

  Date: 03/11/2024

  Will have somebody reach out to address.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the initial installation, they have had to return 3 times to repair their mistakes in the span of 4 months.The issues are still unresolved. After the first installation, we noticed the incorrect grab bars (2) were installed and the shower pan would not drain. We reported the issue and were scheduled for a replacement install 7-8 weeks later due to reordering replacement shower pan and the correct bars. On this new reinstallation, they reinstalled the old incorrect shower bars. When notified the workers said they were never told that they needed new ones. I then called their office and spoke to *****, who confirmed there was a miscommunication between management and the workers but that the work order included the correct shower bars. One of the workers returned the next day to install the correct shower bars but notified us that 1 of the 2 bars were out of stock. Once he installed the bar, we reviewed the reinstallation to find a large gap on the top left corner between the shower wall and ceiling which was filled with silicone that sunk into gap and was not flush with the shower wall. The worker apologized and explained that his coworker had cut the shower wall incorrectly and that they would have to return again to reinstall new shower walls. He told us that his supervisor **** or the office would get in contact with us to schedule another installation of the new walls and bars. The weekend passed and halfway through Monday with no response, we called their office and spoke to ***** and she said she was never told of these new issues. She then called ****, who said to just schedule another reinstallation date. When asked why they never contacted us, she simply said she was never notified. We were then told the correct shower bar would not be in stock until 02/19/2024 and are scheduled for installation on 03/01/24. Hope to have all their mistakes corrected and reviewed by the inspector since this company cannot be trusted to complete their contract correctly.

  

  Business Response

  Date: 02/13/2024

  Will reach out for resolve

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a project the day after speaking with a sales *** in person. Since I cancelled, I have not been able to get in contact with anyone at Reborn about the cancellation of my project and getting my money back. They also put my information through a financing company against my credit and I did not have the project done. Every time I try to call Reborn, they transfer me to someone else and then hang up on me. Whenever I message the sales ***, he just says that someone from finance will call me, and this hasnt happened. I cannot get in contact with anyone to get my money back.

  

  Business Response

  Date: 07/19/2024

  we have reached out to the clients for resolve.

  Customer Answer

  Date: 07/19/2024

  Did not address complaint

  

  Business Response

  Date: 07/22/2024

  will continue to review for resolve. 

  Customer Answer

  Date: 07/25/2024

  business has not made any efforts of resolution

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a walk in shower installed in March of 2023, after a few months it started sinking in on the floor so they took it out and reinstall a new shower and upgraded the fixture. ***** that we tried to use it but the fixture didn't work so they sent some more guys out, they couldn't fix it so they sent someone else out and again they couldn't fix it. So now it's been a month we still can't use it and again someone else is here and not sure they can fix ***** the meantime we are making payments on a ****** dollar shower we haven't even had for a year and can't use it. They have had to take it part and reinstall it two times and every time it look worse and worse.

  

  Business Response

  Date: 01/27/2024

  Will reach out to client to resolve. 

  Customer Answer

  Date: 01/28/2024

  Nobody from the business has reached out to me to say what they are going to do to resolve this problem. That is why I rejected the response. I tried calling the Warranty supervisor ******* and he has not responded. 

  

  Business Response

  Date: 10/22/2024

  Installers went out to customer's home on 2.27 to resolve the work order. Case was closed.