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Business Profile

Bathroom Design

Reborn Cabinets LLC

Reviews

This profile includes reviews for Reborn Cabinets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reborn Cabinets LLC has 6 locations, listed below.

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    Customer Review Ratings

    3.34/5 stars

    Average of 102 Customer Reviews

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    Review Details

    • Review fromFrances C

      Date: 04/30/2023

      1 star

      Frances C

      Date: 04/30/2023

      Sent my information in for a quote on removing a bathtub and installing a walkin shower. When the person called me I asked what a ball park figure might be. She couldn't answer and so I said no thank you. She then said they were having a promotion of free installation. I asked if that meant free labor and she said yes. Person came out and as he started his presentation I asked about the free installation. He skirted the issue and said they had their own men and two men in two days to finish. I asked again about the free installation. He said about that, it's 10%. At that time I said I was done.Almost like bait and switch. Or you could say the person on the phone out and out lied. Anyway it is wrong!

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hello *******, we are sorry to hear that you had a negative experience regarding the discounts we were offering at the time. We never want out customers to feel like they are being tricked or being given a bait and switch regarding our offers. There should have been more explanation on the designer's part to explain the difference between the two offers. We appreciate your feedback and will send it to management for process improvement.
    • Review fromDavid C

      Date: 04/29/2023

      5 stars

      David C

      Date: 04/29/2023

      *******, *****, and ****** did a great job in the demoing and installation of our new shower system. They were nice guys, respectful of our home, and most importantly, the final product looks great. They were always one step ahead of any questions I was going to ask, and kept me posted of their progress all the way through to completion. One suggestion I have for Reborn - instead of having to go outside for the shower doors, you should make this a part of your services. I now have to wait for the glass guys to come, do their measurements, and hope that the doors get installed next week. But again, ************************** and ****** were great to work with. Thank you.

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hi *****, thanks for the five star review of the work that Team Reborn completed in your home! We appreciate your kind words and hope you are enjoying your new space!
    • Review fromJeffrey W

      Date: 04/28/2023

      5 stars

      Jeffrey W

      Date: 04/28/2023

      ***** and **** are amazing installers! The product is excellent and looks phenomenal. They were very efficient and detailed oriented! They have been the most pleasant part of this project thus far. Forget $20 bucks give them a raise! If I were to start my own company, Id definitely start with them!

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hi *******, thanks for the five star review of the work that some of our Reborn team members completed in your home! We appreciate your kind words and hope you are enjoying your new space!
    • Review fromNancy L

      Date: 04/28/2023

      1 star

      Nancy L

      Date: 04/28/2023

      Reborn Bath Solutions started my bathtub on March 13th. They still have not finished; today is April 28th. Before you book with them, try giving their ************************ a Call. You will see when they call you back. We've wasted many hours being available for visits and waitng for returned calls. Our contractor is waiting to finish the remander of the bathroom, but can't until Reborn finishes their job. **** started March 13, they took 2 more days to finish, but left the work to an apprentice to finish the job. Someone didnt Level the tub, so the door was always opened a crack and never fully closed. The apprentice also mounted the door too high, so there were visable drill holes on the surround. It did look nice dispite that.I was going to post that they were honorable and came back early April to redo the entire tub and surround. 30 minutes after they left, my husband heard a noise and the tub had a crack in the middle. He shared a photo to scheduling, but we needed to take a day off of work so someone to look at it BTW: We had to put down $7K as a deposit. They also give you a cheaper price if you sign whil their Rep is there. You need to pay more if he comes back. Make them the last ones you interview.I gladly remove this post when ever we get someone to finish this job. Hello Reborn???

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hello *****, we are sorry to hear about the negative experience you had with us. If there are still any outstanding issues, we would love an opportunity to resolve them. Please email us at ********************************* if there are still issues to be resolved and we will have someone in management reach out.
    • Review fromMarjorie C

      Date: 04/27/2023

      1 star

      Marjorie C

      Date: 04/27/2023

      I also learned about this company at ******* which gave me reassurance that it is a reputable one. This representative who gave us a quote, gained our trust and said what distinguishes them is that you only deal with one person, in this case it was her, no middlemen and that she would be our only point of contact.We had an emergency about 2 weeks later, so I contacted Reborn, the same number listed when we confirmed the scheduling for mid-May, to let them know we were cancelling the project. I also, called our Sales Rep, one person-contact, to let her know of our emergency and need to cancel. I informed her that I had already called the scheduling office to cancel the project. I assumed the project was cancelled since I never heard back from anyone. Although I left a detailed voice message and reiterated that we were cancelling and to contact me if further information was needed, I received a call today (three weeks later) saying they needed to pull some permits for our upcoming job. Immediately, I called and e-mailed the person calling and my sales rep. to let them know that I had indeed cancelled this project and not to send anyone to our home. Her response is that they don't allow cancellations and that I never called to Cancel. Now that I am reading all these pending issues with this company I am even more concerned. Again, I am cancelling this remodel, and gave them 6 weeks notice to take me off their calendar, so they can't come now and say I never called and that I cannot cancel. Now that I have read all the terrible reviews on jobs completed, and deposits not being returned, I am even more certain I don't want to deal with this company. I expect my contract with ReBorn and the *************** I was planning to go with to be null and void and will make sure ****** is informed unless I get a proper cancelation notice.

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hello ********, we are sorry to hear about the negative experience you had with us. If there are still any outstanding issues, we would love an opportunity to resolve them. Please email us at ********************************* if there are still issues to be resolved and we will have someone in management reach out.
    • Review fromNICOLE J

      Date: 04/25/2023

      1 star

      NICOLE J

      Date: 04/25/2023

      Literally one problem after another. The people in ******* don't talk to the local people and you literally cannot get any info on status of your order from them. During install, they left numerous gaps between my countertop and the cabinets (and the lines were crooked). They hung some doors crooked (you would think they would have a leveler - I had to pull one out because the installer said it was straight when it clearly was not). The hinges have a piece to make them close slowly & they pop off soooo easily. They tell me it is by design which is a nightmare as they are very hard to pop back on. They come off when I pull a pan or pot out & accidentally graze the hinge. My old hinges never popped off like that. They cut the holes for the hinges on 3 cabinet doors in the wrong place (so my built in drawers wouldn't open) so they had to reorder new doors with the holes in the right place. They had to come over about 5 different times to fix things. And I am NOT a picky person at all. Overall, my project took an extra 2 months until they fixed everything that was messed up and reordered doors twice. The ************************ are all super nice, but some are very new & don't know what they are doing.They gave me a tiny discount, like 10%, and said anything more and they would have to not offer any warranty & would not come out & fix any future problems!!! One time they called me at 8am and said they were coming over to do the install of the cabinet doors they messed up (date had been on the books for about 3 weeks), then an hour later called to say that they couldn't even find the doors and had to reorder them. Then a few weeks later right before they came over, they said someone from their company must have taken my doors by mistake as they were nowhere to be found! So another reorder! Seriously?!People were nice, but company and quality are terrible. Would not go with this company again.

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hello ******, we are sorry to hear about the negative experience you had with us. If there are still any outstanding issues, we would love an opportunity to resolve them. Please email us at ********************************* if there are still issues to be resolved and we will have someone in management reach out.
    • Review fromTim E

      Date: 04/24/2023

      1 star

      Tim E

      Date: 04/24/2023

      Can't speak to the quality of the product, but their sales approach is terrible. I met with the sales personnel, received the quote. The next day I receive a text from the salesman regarding our decision and when could he meet to show my wife the product. All well and good. A couple hours later I texted him back telling him we had decided to go another direction. The next day first thing in the morning I start receiving calls and calls and calls. All told 6 and it started again today. Somewhere in there I texted them back and told them again I wasn't using them, twice. Just a lousy way to do business.

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hello ***, we are sorry to hear about the repeat calls you received. You should not have received that many calls from our team. We appreciate your feedback and will pass this along to management for process improvement.
    • Review fromSam C

      Date: 04/18/2023

      5 stars

      Sam C

      Date: 04/18/2023

      Reborn Bath Solutions did an amazing job for my house. I would like to give a five star to my installers **************** and **************** The installation was excellent and indeed 100% customer satisfaction. Thank you team for your wonderful help and work!

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hi ***, thanks for the five star review of the work that some of our Reborn team members completed in your home! We appreciate your kind words and hope you are enjoying your new space!
    • Review fromJudy S

      Date: 04/17/2023

      4 stars
      We are very pleased with our kitchen. Very professional. Always on time. We are very happy with the gentleman that did our job.
    • Review fromShirley M

      Date: 04/05/2023

      5 stars

      Shirley M

      Date: 04/05/2023

      From start to finish, Reborn Cabinets where top notch! ********************* explained the process and gave us the quote for the job and was professional and right on with his estimate. To demolition and installation, a shout out to ******************* and ******************* for their professionalism, efficiency and dedication to an excellent job done. We are more than satisfied by the way this project was completed. Thank you Reborn Cabinets, all our friends and family will hear about the wonderful work your team provided us. ******* and *********************

      Reborn Cabinets LLC

      Date: 10/10/2024

      Hi *******, thanks for the five star review of the work that some of our Reborn team members completed in your home! We appreciate your kind words and hope you are enjoying your new space!

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