Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a monthly subscription with Hyundai Bluelink since I purchased my vehicle in 2019. My subscription gets charged monthly on my credit card. However on Feb 5 2025, I was charged my monthly fee as usual, then I was charged again, on Feb 7, 2025, then a third time on Feb 8, 2025. At this point, my bank notified me via email if this was fraudulent activity. I reached out to Hyundai Bluelink immediately and explained what was happening and they told me they weren't getting a successful transaction with my card on file. I have proof that each of those transactions were successfully processed. Then on top of that, after they received the 3rd payment, my service was canceled. After speaking with a supervisor on this matter, I was told that I will be getting a refund of the over charge payment which will take 5-7 business days. In the mean time, I had to reactivate my subscription by making yet another payment. As a consideration, they gave me a discount on the 4th transaction. The payment was done with the same card that's on file while I was on the phone with the **** The charge was successful. Less than 24 hours later, I received an email from Hyundai Bluelink stating my discounted payment was not successful and my service was canceled again. I called my bank and was told ALL 4 transactions from Hyundai Bluelink went through successfully.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop via my College book store from Hyundai Electronics. In November I noticed my laptop screen was was barely working so I sent in a request via the warranty. The laptop was still under the vendor warranty. I spoke to a Agent and received a RMA a return authorization. I sent my laptop back in January and it was received by them. I was told that the screen was cracked due to damage and it wouldnt be covered by the warranty. I didnt agree but he stated it would be 50 to fix so I agreed to fix it. I told him to fix it on 2/9/24. There was no response. I followed up on 2/22/24 and 2/27/24 no response. I have no where to contact them other than via email. My laptop was received in early January its already February with no response on my laptop . That ;laptop has personal and important information. If they cant fix it I would rather them just return it to me.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai Technology produces and sells a number of microSD cards in *****************. These cards come in various capacities. I had the misfortune of purchasing two of such cards - a 256GB card and a 128GB card. Hyundai Technology advertises these cards as U3/V30 cards, as evidenced by the U3/V30 markings exhibited on these cards. The U3/V30 standard requires a card advertised as such to support, at a minimum, 30 Megabytes per second (30MB/s) when continuously writing data. This is critical for consumers who intend to use microSD cards for video recording as videos require constant, uninterrupted writing at a high rate of speed. I stress again that 30MB/s must be the absolute MINIMUM write speed when filling a microSD card with data. A 256GB microSD card advertised as a U3/V30 card must allow its user to write all of those ***** at 30MB/s or more.After I attempted to use microSD cards produced by Hyundai Technology advertised as U3/V30, I discovered that their advertising claims are false. These microSD cards are not able to support a minimum of 30MB/s when writing data and, in fact, write speeds drop to as low as 10MB/s, which results in these cards being rejected by cameras when attempting to write 4K video.I have reached out to Hyundai Technology asking for a full refund because they are falsely advertising these microSD cards. They said they wanted to exchange the product instead, insisting that it must be faulty. Giving them the benefit of the doubt, I have shipped one of the microSD cards to them at my expense. The replacement they mailed me back had the exact same issue. It was still not able to support 30MB/s when writing continuously. They have stopped responding to me entirely.I am looking for a full refund from them in the amount of $59.10. Ideally, they should be prohibited from selling their cards in the US or remove any and all U3/V30 standard labels from their products.Some samples are attached to show low transfer speeds.