Extended Warranty Contract Service Companies
McGraw PowersportsComplaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Initial Complaint
Date:03/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Western Service Contract Corp denied warranty claim for broken transmission/gearbox. I supplied receipts and maintenance records as specified in extended warranty contract.Business Response
Date: 03/10/2025
Mr. **** Purchased this vehicle new on 4-7-22. Along with that he purchased the extended service contract with us, Western Service Contract, through the selling dealer. The date of loss on the unit was listed as 12-28-24. In that time frame, since purchase, Mr. **** has put over ****** miles on his unit. The dealer made a claim to replace the transmission for a broken gear. Our contract covers failures to internal parts due to manufacturers defects.
In reviewing the docs Mr. **** submitted it was noted that some of the receipts submitted for items purchased were dated before this unit was purchased. Those cannot be accepted. There are no part numbers listed on the receipts to show what was actually purchased as they are not from a powersports servicer. In reviewing photos of the vehicle this unit has several after market parts that show how this vehicle is being driven. Mr. ***** handwritten records also show key components of this vehicle have been replaced several times that affect the drivability. With the exorbitant number of miles and items presented to us, it shows this vehicle is being driven in a manner that caused the failure. This is not a mechanical defect, therefore the claim was denied.Customer Answer
Date: 03/11/2025
There was only one receipt purchased before date of vehicle purchase. It was 2 gallons of synthetic gear oil which equals about 6 gearbox/transmission oil changes. Originally for previous vehicle which was traded in for new vehicle. One gallon was unused on original vehicle and used for current vehicle. Product was on sale at time so I bought extra. Date of purchase is irrelevant as maintenance was done at all correct intervals. Contract states consumer must supply receipts and maintenance records which I have done. My records show I have done excellent maintenance on this vehicle and it has been well cared for. There allegations of abuse have no foundation. They simply refuse to honor their own contract.Business Response
Date: 04/04/2025
We received 3 to 4 receipts for items purchased before the current contracted vehicle was purchased. Those receipts are not sufficient proof of service. None of the receipts submitted have parts numbers listed either. When maintenance intervals come around on the vehicle several other items are to be checked and replaced. We have no proof that any of that was done, or parts were purchased. As stated previously, you have put over ****** miles on this vehicle since its purchase. That is an excessive amount in under 3 years. With that amount of mileage, the maintenance service intervals should be done twice as much.
Your handwritten records show you have gone through at least 5 primary clutches, 3 secondary clutches, and 8 belts. We look at tens of thousands of claims and those kinds of transmission failures dont occur with normal usage.Customer Answer
Date: 04/07/2025
I performed all required maintenance on the vehicle at required intervals. In fact I used the severe duty intervals which are more often than the normal intervals because I use it in the sand dunes. I provided all required receipts and maintenance records as required in extended warranty contract. Clutches and belts wear out faster in the sand dunes. Replacing these is common in dune use. It only proves that the maintenance was always done on a regular basis and that this vehicle has been well maintained. There is no milage limit on the warranty only time. They simply do not want to honor their contract and pay for the new transmission.Initial Complaint
Date:09/18/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ina March of 2023, I purchased a new 2022 ***** Talon ****** SxS from *******, ***** in *****, **. I requested an extended warranty program and they suggested Western Service Contracts. I paid $1995 for a four year extended policy with $0 deductable that would take effect at the concusion of the one-year ***** factory warranty. In June of this year I started to experience a transmission issue with the Talon. In July I had the vehicle serviced and asked that they check the "clunking issue." They reported nothing actually discovered. The issue grew increasingly worse. The shop in *******, Or (***********************) agreed that there was a significant problem. They dismantled the transmission and submitted a claim to McGraw PowerSports (aka Western Service Contracts).They denied the claim stating that the issue was caused by "operator error" by shifting the transmission from "High Range" to "Low Range" while moving or under power. I challanged that opinion base on the fact that I am a 74 year old retired fire fighter that has owned and operated a four wheel drive vehicle for the entirety of my driving history approaching 6 decades. I am extremely well versed on how to, or meybe even not to, shift from High Range to Low Range or vice versa unless the vehicle is a dead stop and idling.According to a response back from my challange, he stated his manager agreed the damage was done bevause of operator error as he stated earlier.I called the business on September 18, 2024 and asked to speak to a supervisor next in line. I ws told that my request was being sent up tha chain and I recieve a phone call back within ***** mins. That was 24 hours ago and still no phone call back.I bears noting that over the pst ***** years I ****** four wheel drive vehicles, both personal as well as fire service vehicles, an untold number of times. I'd esitmate it to be in the thousands. Their assessment of my "operator error" is absolutely ludicrious.Business Response
Date: 09/24/2024
We received a claim on Mr. ******** ***** Talon on 9-11-24.The servicing dealer, ****************, noted that the unit had difficulty shifting into reverse and low gears. **************** also stated they needed to tear the unit down to determine if this was due to operator error. Photos of the damage to the unit were sent to our claims department. The images showed wear on the edges of the shift gear dogs in the sub-transmission. This wear is not a defect. It is caused by the gears grinding together when the unit is shifted and the vehicles engine isnt completely idle.
In some cases, the shift cable on the vehicle needs to be adjusted correctly. Our contract does not cover this issue in both cases as it is not a defective part. Mr. ******* also stated he knows there is a difference in the design in this specific unit outside of other units he has driven.
Knowing this issue has been occurring on these units, the manufacturer has listed the following in the owners manual for the vehicle:To avoid damaging the transmission, move the shift select lever only when the vehicle is stopped and the engine is idling. They also released a bulletin for their dealers advising, Please inform all customers to bring the vehicle to a complete stop before changing gears in the sub-transmission. Stopping the vehicle will also help prevent sub-transmission damage.
We have had this issue with other manufacturers' units, and it is not covered because it stems from user error. Mr. ******* needs to contact the manufacturer for assistance at this time.Initial Complaint
Date:11/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Warranty needs to be transferred,information Mcgraw power sports required was submitted with in the 30 days.Business Response
Date: 11/10/2023
McGraw Powersports currently requires 4 items be submitted for review before processing a transfer on one of our Extended Vehicle Service Contracts. Those items are a signed bill of sale for the vehicle, current vehicle mileage at the time of sale, a copy of the current title or registration with the new owners name listed and the transfer fee.
On 5-25-23 we received an email with photos of our completed transfer form, a handwritten bill of sale, and the credit card authorization form. You wanted to transfer a Battery contract and an Extended Vehicle Service Contract. Battery contracts are non-transferrable.Our customer ********************** rep emailed you back that same day asking for a copy of the current title or registration with your name listed. Then on 5-30-23 we received an email with a picture of a ************ app for registration/title.This was just a picture of hand filled application. This is insufficient proof of title/registration. That same day we once again emailed you asking for some sort of proof that this was paid for or submitted to the **** We needed proof that the transfer of title or your registration was paid for in that 30-day window. That info was requested to be sent in by 6-2-23. On 6-19-23 we mailed out our first transfer denial letter as proof was not submitted to us.
We then received and email on 8-29-23 with a photo of a ************ title for the unit listing you as the owner. The date of issue on that title is 8-17-23. That is well after our 30-day submission period. You spoke with customer ********************** on ****** and was given the explanation as to why the transfer was denied. We then mailed a 2nd transfer denial letter on 9-19-23.
At this time the transfer remains denied as the info we require was not provided in a timely manner.
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