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Business Profile

Farm

Legacy Farms

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company has been facing ongoing safety hazards for several months due to semi-trucks associated with Legacy Produce parking illegally in a "no parking" zone near the entrance of our building. This creates serious visibility issues for our employee exiting our parking lot as well as regular pedestrians and has already resulted in multiple incidents and accidents. On 11/21/2024, we contacted ******* their HR representative, to discuss potential solutions to this problem. Unfortunately, the conversation was extremely hostile and unproductive. ****** informed us that their company does not have a back parking lot and that their semi-trucks operate based on scheduled pickup/drop-off times. However, she admitted that the drivers often arrive earlier than scheduled and park wherever they choose, disregarding the schedule. When we suggested adjusting the schedule or finding an alternative solution, ****** became dismissive and stated there was "nothing she could do" and, "What do you want me to do about it?" She then suggested we contact the city instead, completely refusing to take any responsibility for addressing the problem or ensuring the safety of those affected by her companys operations. Her attitude and unwillingness to work collaboratively were unprofessional and disheartening, particularly given the seriousness of this issue. There was an accident today involving one of their drivers.We'd like them to take responsibility for their semi-truck drivers' actions and enforce compliance with legal parking rules. Maybe work collaboratively with our company and city authorities to establish a safe staging area for trucks waiting for scheduled drop-offs. This ongoing problem poses significant safety risks not only to our employees but also to the drivers themselves. It is unacceptable for Legacy Produce to ignore these hazards and dismiss legitimate concerns from neighboring businesses.We hope this complaint prompts action to resolve the matter promptly.

Legacy Farms is NOT a BBB Accredited Business.

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