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Business Profile

Investment Management

Tradersmain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all the address they give is ******************* which has nothing to do with this. I have already called them to explain that this company has their address listed as where tradersmain is located. Opened up an account in June 2024. I transferred bitcoin and ethereum from Kraken. I put in $29000 worth. The site which I think now is fake, has you invest in different companies. For instance, you invest $15000 for 90 days you will get 27% return. I would tell you more but they have locked me out of my account. Or as they say suspended my account until I pay a $4000 fee, which was never stated on any document or link or terms of service listed on the website. So after I was supposedly making money with these investments, I then try to withdraw some of my funds. Denied. That is when they told me via 24/7 chat that I need to pay a $4000 fee to get my money out. Thats absurd! No phone number to call. Only interactions are via online chat and email. They didnt even tell me that they suspended my account. No email or anything. I found out by trying once again to withdraw my funds. Before I was suspended from my account, I have over $14 million dollars that I had supposedly made in these investments. Too good to be true. All I want is my $29000 back in my possession. That was my retirement savings. Also on the website, you can not lose your money doing these investments. I have read over and over the terms of service that they have connected to their website, nothing speaks of suspended accounts or paying a fee to withdraw your money after your investment period is over, whether it be 30, 60, or 90 days.

Tradersmain is NOT a BBB Accredited Business.

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