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Business Profile

Carpet and Rug Repair

Act Carpet & Tile Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tuesday May 24, 2022, I contacted **** based upon recommendation from ******, my handyman, who has had **** clean carpets for many years. **** works for his mother who owns the carpet cleaning company.

    **** and I made an appointment for Friday, May 27, 2022. I am on disability and the day before, my IHSS worker and I moved all necessary items, and she moved furniture, in preparation for **** to come steam clean the living room, one bedroom and the entry area, only, of the second bedroom. **** did a great job!!! I was very happy!! The next morning, I noticed that he had missed a spot treatment right where the living room carpet starts after the tile entryway. I took a photo and texted it to him at 3:44pm Saturday, May 28.

    Saturday, June 1, he texted: “Hey sorry I’m out of town. I’ll text you over the weekend and I’ll come hit that spot.”

    I never heard from him. I texted that Thursday and Sunday.

    Monday, June 13, he texted: “Hey sorry I’ll come out early next week and hit that for you. ??”

    I never heard from him. His website reads: “OUR GUARANTEE: 
    At ACT Carpet we strongly believe in hospitality. We are always striving to bring the best customer service to Bakersfield CA & Surrounding Areas. We strive for perfection, and complete customer satisfaction. If for whatever reason you are unsatisfied with the job done, simply give us a call and we will come back out free of charge to re-clean any areas of concern.”

    My handyman has contacted him on my behalf, as well. To no avail. Now, it is the end of August! I have to have my home appraised ASAP in order to do a reverse mortgage. I just want the one spot treated that is right in the front as I walk in to the living room. Thank you for any help you can give.

Act Carpet & Tile Cleaning is NOT a BBB Accredited Business.

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