We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Rize Credit Union
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Rize Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rize Credit Union has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone tried to do 4 mobile deposits on my account the same day that I get my paycheck by the state, my cashapp was also hacked and someone added $530 and sent it to themselves. I dont know what to do Im only 19 years old I get paid from the state but the credit union is not trying to help me they just keep telling me to go through cashapp and cashapp isnt helping me they just locked my cashapp.

      Business Response

      Date: 05/06/2025

      Dear Mr. *************** have received your complaint and have completed an additional investigation regarding this matter. You indicate several transactions were completed without your authorization however we were able to confirm that online access to your account was granted only after completing a step-authentication (MFA) requirement where you had to verify your identity. Also, the transactions of money sent from your Rize Credit Union account were direct to a Cash App account also in your name that included an IP address used on previously undisputed transactions.

      A detailed response of our findings will be mailed to you to substantiate the findings. Regrettably, we are unable to provide further assistance and consider this case closed.

      Thank you,

      ***** ****

      Chief Operations Officer

       

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So basically i refinanced 3 vehicles with this company. Prior to them giving me a loan they told me they needed proof of insurance which i provided and they accepted now 4 months later they are telling me they cant accept this insurance and are charging me extra cpi fees on my loan for my 2017 ****** Corolla. *** called in and spoke with sever supervisor who said i should have been informed that the insuwouldnt be accepted prior to this loan yet they had accepted it now Im getting extra hidden fees for it. Ive asked if they can credit me the money back and Id gladly pay off the loan in full they said they would try after 2 weeks they called me back today and said they cant do anything about it. So i dont understand how a company can accept something give a loan for it then after a few months they claim they can not accept it seems to me like this is their way of taking advantage of the consumer

      Business Response

      Date: 02/12/2024

      In response to Mr. ********** complaint, after doing research on his grievance, we decided to refund the disputed amount of $390.00. Although the addition of CPI on his auto loan was warranted due to the vehicle not having insurance under Mr. ********** name,we realized there was not enough communication between ********************** and us on the insurance requirements that could have prevented the situation from occurring. We have identified and updated materials to prevent future occurrences. We have communicated our decision to **********************.

      At this moment, SCE FCU considers the matter resolved and closed.

    • Initial Complaint

      Date:10/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 7, 2023 I called sce fcu to payoff my loan for my ****** in the amount of ********. I did just that and was giving a confirmation number of ********. I was also told that the autopay would be canceled since the account was paid in full from my northrop grumman account. On sep 12, 2023 sce fcu pulled ****** out of my usbank account ending in **** and was not authorized. Since then I have been going back and forth with a gal named ********* from sce fcu who sent me paperwork to fill out and everytime I send it back to her it's always an excuse of I can't open it or I can't read it. They stole my money and I want it back I have the title to the ****** and proof the amount was paid in full. Please help I tried to upload the title but it keeps saying it's to large to upload

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried over a six month period to get my Harley registered here in SD. I've contacted SEVERAL supervisors and the president of this credit union. I still am awaiting on my title to get my bike registered. If No one can do this, then please allow me all my $$$ back and come get this motorcycle.
      R,
      ***************

      Business Response

      Date: 01/18/2023

      Business Response /* (1000, 10, 2022/12/29) */
      SCE Credit Union has received *************'s grievance and have since been in contact with him. We are working with ************* to ensure he receives all instructions and documentation needed to resolve the issue at hand.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sce has been running my credit without my consent my credit has dropped 70 points they have no record of me putting in a application for anything so why are they running my credit?? This is the second time within a month they has done this

      Business Response

      Date: 12/07/2022

      Consumer Response /* (2000, 9, 2022/12/06) */
      Hello yes they have solved my issue thank you for your service

    Rize Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.