Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  5391 Three Notch'd Rd. Crozet, VA 22932

• 

  Live Nation

  PO Box 62230 Tampa, FL 33662-2230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster randomly withdrew my verified fan access to Taylor swift eras less than 10 hours prior to release times. Additionally when I finally access available tickets, they would let me click on ticket. Attempt to verify my selection. And then tell me those tickets are taken. They were unprepared. Their system did not adequate restrict bots.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/22) */
  Hello,
  
  We appreciate the opportunity to address this complaint. We are sorry to hear that this consumer was unable to purchase tickets for the Taylor Swift tour. The demand for this sale did exceed the number of tickets that we had available for sale. Tickets are always based on availability, demand, and are not guaranteed. Unfortunately, we do not have any additional inventory to offer at this time. We do apologize for any inconveniences this may cause, but if there are any questions or concerns, please do not hesitate to contact us. Have a wonderful day.
  
  *********. Ticketmaster Consumer Support

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently attending the ***** concert at the ******** November 4th. I had purchased the VIP experience and unfortunately for me, i wasn't able to attend the live session experience due to the staff being completely unorganized. I feel that this is unfair and i should be compensated appropriately as i paid a decent amount for this experience and none of it occurred. I didn't get to go to the live session performance before the concert, attend the meet and greet nor did i receive any of the merchandise that i was supposed to. I had emailed someone from their team regarding my situation and they had only set me a $20 refund. I purchased two tickets with vip passes. This isn't an appropriate compensation and i would like my money back and for this company to reevaluate staff as i know I'm not the only one who was unable to enjoy their concert experience due to the lack of organization of these employees.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/22) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I have been in direct contact with the fan. We need the order number to refund the VIP portion of the ticket.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30 I attended a live nation concert **********************************************************. I purchased the VIP Gold Package ticket at full price over 2 years ago.
  The music was great, the sound was good, and the VIP welcome treatment was all great. Once I reached my seat, I was given an armband indicating that I'm allowed to stand by the stage.
  It is hard for me to stand on my feet for a long time. Since I was sitting***************************************************** which was chosen with thought, I thought there will be a few other people standing by the stage from the rows in front of me. However already when the opening act (*****************) there was a big crowd, and I couldn't see much.
  Once one of the two main events started (*************) many people came to the front, and it wasn't pleasant. Since I couldn't stand throughout the show, I had to return to my seat and rest several times. Upon arriving back to my row, I saw a lot of people that didn't belong there. Returning to the front of the stage was a struggle every time.
  I tried to engage the security people standing by the stage, but they didn't do anything. In the middle of the first act, I saw 2 big security guys telling people to go back to where they belonged, but that held for no more than 30 sec. Everyone returned.
  At the end of the first act. I tried to find a manager to speak to but there were none to be found. I found the guest services booth, and the girls tried to help me but to no avail. After additional attempts, I requested to speak to a manager, and she brought a manager. The manager listened to my complaint and told me there should be security there and they can help. I told him that there is a young girl there. He said he is going to take care of that, but nothing happened. I waited another 20 min at my seat (exhausted) and just left home.
  I didn't enjoy the concert and doubt I will consider going to another concert organized by Live Nation if there is no control.
  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/19) */
  I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to***** directly via the email address present on this *** complaint to provide assistance with the order in question.
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (2000, 7, 2022/11/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on November 5th, 2022 for a festival in April 2023. My tickets were cancelled by this company and refunded without my knowledge or initiation on November 10th 2022.
  
  This company claims that they have flagged me and I am no longer allowed to purchase tickets from this company ******************************************* and filing an insurance claim on a previous festival ticket using the ticket insurance that I purchased. My doctor did not clear me to attend the 3-day festival **************************** due to complications, so I filed a claim with the insurance company and was refunded. I had a valid claim with supporting documentation from my doctor.
  
  ****************** told me that they have flagged me and I am no longer allowed to purchase tickets because when I filed the insurance claim, the insurance company auto-emailed and said I would hear back within 7-10 business day, and I did not hear back for weeks. I attempted to contact them again with no luck, so I contacted my bank and provided the insurance companies information and my bank followed up with them to help me get the claim processed. The insurance company expedited my claim due to the long delay and lack of communication, apologized, and refunded me.
  
  ****************** claims that since I got my bank involved with the insurance company, I violated terms of service and they have flagged me from all future purchases. I was told to use someone elses name and credit card moving forward which seems like fraud!This type of treatment needs to be reported and handled at a higher level ********************************* and purchased ticket insurance for every event incase of unforseen circumstances, and someone who has purchased tickets many times and attended many events through this company, this mistreatment is unethical and should not be tolerated. I have never been flagged or blacklisted for any reason ever in my life as I am a very ethical person. This company should be ashamed.
  

  Business Response

  Date: 12/07/2022

  Consumer Response /* (-5, 5, 2022/11/17) */
  ***Document Attached***
  Here is additional proof that there was no chargeback. After the insurance company responded and sent the check, it was deposited. *********** placed the initial charges back on my account after I reported that I was finally refunded. They also sent a letter with updates.
  
  
  Business Response /* (1000, 6, 2022/11/29) */
  Unfortunately, even if your bank ultimately sided with *** and recharged your card, a chargeback was still filed with us which does indeed violate the terms of sale which resulted in the cancellation of your order. While we cannot reinstate a cancelled order, we have waived the flag on your account due to the circumstances of your chargeback and you are free to repurchase with us based on availability and current pricing. Please note for future reference that Secure Ticket is a third party company used for our insurance and *** has no control over their policy or response times. We recommend you contact your insurance provider directly if you have any issues with future claims filed. Thank you for understanding and we wish you the best of health.
  
  
  Consumer Response /* (3000, 8, 2022/11/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I appreciate the flag being waived from my account, but I cannot accept having to now pay $670 for 2 tickets, when I initially paid $560 for my 2 tickets. This situation is not something that I asked for, and although the bank decided to file a charge-back, that is not something that I requested, I simply asked for help dealing with the third-party company of your choice for the ticket insurance claim. If the banks policy is to file a charge-back while they investigate, that is their policy and I have no control of that.
  
  I am requesting to have the ability to re-purchase tickets at the original price that I paid due to these circumstances, and not be forced to pay an additional $110 for a situation that has been outside of my control.
  
  Can this issue be escalated please?
  
  
  Business Response /* (4000, 10, 2022/12/05) */
  Thank you for your patience, we have approved your repurchase at your previous pricing and have reached out directly via email with info on how to repurchase. Please let us know if you have any troubles receiving this email or processing your order. Thank you.
  
  
  Consumer Response /* (2000, 12, 2022/12/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Resolution met. Thanks.

• Initial Complaint

  Date:11/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/2022 music festival :***********************
  On the website, parking garages through *** were recommended. The first day the parking garage was great. I parked with no issues
  6/18: day 2 was a Saturday. Was planning on seeing ***. Arrive at the parking garage and they refused to open to the public or festival goers.
  Due to this, I was unable to park. I've been reaching out to **** & Front Gate tickets to refund me for 2/3 of my festival ticket since I was unable to attend because of the garages they provided. I've been emailing since 6/18/2022.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Unfortunately, we must maintain all sales final. The customer's order is for a weekend pass to *********************** and parking was not included in the price of admission. Information about local parking garages was provided as a recommendation, not a guarantee, and as such was subject to availability and/or the discretion of the parking garage operators.
  
  
  Consumer Response /* (3000, 7, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If the official festival and ticket provider recommends garages on their official *********************** site, then it should be paramount that festival goers, that spend $300 plus on a ticket, are able to park and that the parking is backed by the local garages. Due to parking RECOMMENDED by the festival, this falls on you all. I understand "all sales are final" but at the same time, where is the responsibility of the festival? How does this fall on me as a consumer? Not only was I not able to attend the last 2 days, but I had to pay for a hotel in ** for a festival I couldn't attend for 2 straight days, after traveling from************** to **. This is asinine that I even had to open a BBB complaint when this could have been settled and resolved when I emailed in June of this year, instead of it now being the day before Thanksgiving and almost close to the end of the year. I am not going to let this go unresolved and will not stop until I receive the reimbursement that I deserve due to logistical errors committed by the festival.
  
  In addition to this, let's talk about the money I've spent with you all without issues since 2017
  
  ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  
  All of these are attached to*************************
  
  So, after probably $2k in festivals, you're hurting that much to not reimburse me for the festival, when I should be coming after you all for parking both days that I lost out on ($40), one night stay at hotel ($99), and gas both ways ($100). Instead of that, I am asking for 2/3 of the price of admission back, when I know your company can handle $250 coming back to me. So, this needs to be thought through, as you can see I am good for my money and someone that actually enjoys festivals.
  
  So, I look forward to hearing back from you.
  
  
  Business Response /* (4000, 9, 2022/11/29) */
  Unfortunately, parking or transportation is the responsibility of the event attendee and not something within FGT's control. We recommend if you have concerns about recommendations made for the event to contact the event correctly so they might be able to make changes to operations for future events. We apologize we cannot assist further. Thank you for understanding.

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concert was canceled in August 2020 due to COVID. Credit was issued which I have tried numerous times to use towards concert tickets. Code does not work. I would like the credit to either be available for use or return credit to my credit card
  

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/11/10) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, the credit codes have expired as 11/1/22. They can no longer be renewed or used.
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/11/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  so I am not entitled to any refund, after trying numerous times to use it without success? I don't think that is fair.
  
  
  Business Response /* (4000, 9, 2022/11/18) */
  Hello,
  
  We are in receipt of your response regarding the complaint submitted to the Better Business Bureau.
  
  The credit codes were valid from July 15, 2020 to October 31, 2022. The codes have expired. We cannot extend the expiration date.
  
  We apologize for any inconvenience this may cause.
  
  Sincerely,
  ********
  Consumer Support

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two platinum tickets to see Trivium perform at Southside Ballroom. The seats were listed as "SEC: RAIL, ROW: A, SEAT: 1 and 2". The venue was changed to House of Blues two days prior to the concert and our tickets still listed that we would be seated at "RESRVD BARSTOOLS" and the section was unchanged on the mobile tickets. Immediately after the tickets were scanned we were handed two paper tickets that listed "Section: Balcony, Row: D, Seat: 201 and 202". The new tickets were not "Platinum" and the seating was far worse than what we paid for. Our initial tickets were for assigned seating on the floor at the first row against the rail, the new tickets were 4 rows back on the balcony and valued at less than a fifth of the purchased tickets. We spoke to the box office and vip services at the venue and both refused to honor the seating listed on the tickets purchased from Live Nation and also refused to give us comparable seating. I contacted support on the Live Nation website and was informed that there was nothing they could do about the issue. It seems like not honoring our original seating with a comparable seat at the new venue is fraud.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Since the new tickets offered were accepted we have refunded $260.01 USD back to the Visa card ending in ***** Please allow 3-5 business days for the refund to credit the card of purchase.
  
  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
  This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/11/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 2 tickets to the Philadelphia 76ers game for 11/12/22 and before putting them for sale it states that I will be paid 7 days after the tickets sell. The tickets sold today and now I'm being told that I will receive payment 7-10 days AFTER the event? That's not what was stated and is UNACCEPTABLE. I've included the verbiage in the upload section directly from their website. Why should livenation be able to hold my funds for weeks and potentially make a profit on interest, interest that i could be making if it were in MY account. I no longer have my tickets nor a payment. Id like either my tickets back in my possession or Id like my payout deposited please. This is ridiculous.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/09) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. As stated in our Purchase Policy and agreed to at the time of the listing, your payment will arrive within 7 days after the event takes place. We cannot reverse a ticket sell once the ticket is sold.
  
  Michael D. Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/11/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If that is the policy that why is it that on the "FAQ" section of the "sell tickets" page does it clearly state,(as shown in photo starched) You'll receive payment in 7-10 business days? Nowhere in any of that paragraph does it state AFTER the ticketed event? That's extremely misleading and unacceptable. A corporation as big as Ticketmaster/live nation can well afford to have someone dedicated to at least making sure the verbiage written on the site is up to date and correct. I don't accept this explanation because it is unacceptable, is less that flattering words they lied, they have totally wrong information on their website and it doesn't hurt them because as clearly stated above, once the tickets are sold there's no reversals, but the only people it affects in the end are the ticket sellers, who in some cases desperately need the money they thought they were getting sooner, it doesn't affect the multi billion dollar company. I'm glad the president is looking into ways to alleviate the strangle hold companies like this have on the public by charging their outrages fees and being able to get away with whatever they seem fit. This is not ok with me and I will not be stopping with the BBB. I've already contacted my counterparts and the Attorney Generals office who will be looking into this as well. Thanks again for having extremely clear verbiage on the site and for not taking advantage of the "little guys". Ridiculous.
  
  
  Business Response /* (4000, 9, 2022/11/16) */
  Hi,
  Can you provide the listing ID please?
  
  Payment is within 7 days of sale not after event. I apologize for the incorrect info. We have amended our policy regarding payout so it is not longer after the event.
  
  Thanks,
  Dain
  Consumer Support

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to the *********** music festival through Front Gate tickets in August. The last day of the festival - Sunday, 8/28, was cancelled and refunds were subsequently offered with a request window of 9/5 and 9/12. I requested my refund on 9/5 with an expected refund time of 30 days. It has now been 60 days and no refund has been issued and there has been no communication from Front Gate concerning the refund. I am requesting that they refund the money as promised - 53.79 for the ticket and 18.87 for the service fee. My order number was Order************
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/16) */
  Upon looking into your inquiry, we do see that you requested a refund but haven't received it yet. Please be assured that your order will be refunded soon. You will receive a refund receipt once it has processed.
  
  Thank you for bringing this issue to our attention, and we apologize for the delay in refunding your order.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13, 2022 I purchased two tickets to the ********************* Tour with special guest***** concert **************************** on November 4, 2022. At $559.90 for two tickets, I paid way more money for these than I ever wanted to for a concert, but they are great seats and I am an HUGE***** fan. Seeing him play an acoustic set was my main motivation for attending the concert.************ was going to be a nice bonus. After sexual abuse allegations against************'s front man,***********,***** pulled out of the concert and was replaced by a ******* band I have never heard of. This concert is almost 3 hours from my house and would require an overnight stay, which would have been fine, but it's not something I'm willing to do for a band I am no longer willing to support and another I've never heard of. I have reached out to ******** for a refund, they told me to contact ***************, and *************** told me to reach out to the promoter. When I asked who the promoter was, I was told, "We recommend doing a******* search for either the shows Manager or event Promotion." Helpful. All places tell me to resell my tickets. That would be a perfectly fine option if someone would actually purchase them, but they've been listed in multiple locations for significantly less than I paid for them, and no one bought them. I fully believe I am no longer receiving the service I paid for, and I am respectfully requesting a full refund of my tickets.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/05) */
  Hello******,
  I am in receipt of your recent complaint submitted to the***********************. Thank you for bringing your concerns to our attention.
  
  We completely understand your decision to no longer attend with current allegations. Please direct your inquiry to your point of purchase, ********. Sorry we are unable to assist you.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****
  Consumer Support Specialist