Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Ak-Chin Pavilion

  2121 N 83rd Ave Phoenix, AZ 85035-3003

• 

  Live Nation

  2111 1st Ave W Seattle, WA 98119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets from this company for tickets to the When We Were Young festival in Las Vegas on 10/22/2022. These tickets were purchased on 01/21/2022. I received a confirmation of my purchase the same day. The digital tickets were sent several months later on 09/23/2022. As I was getting ready to travel to the event, I noticed that the tickets were dated for 10/23/2022. After the 10/22/2022 sold out, the company decided to release multiple dates for the same event.
  I specifically bought tickets for 10/22, was delivered tickets to the wrong date, and nobody from the actual festival or from Front Gate has been willing to process a refund or even exchange the tickets for the proper dates. It's a disgusting situation of greed through fraud. They need to be held accountable.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/27) */
  We're sorry to hear that there was confusion regarding your order. This event featured a high traffic on sale and Sunday passes were released quickly once Saturday passes were sold out which caused confusion for fans. We do apologize for any lack of clarity in your purchase but reviewing your receipt and order we can confirm you did indeed purchase Sunday passes for this event. We do see that your Sunday passes were successfully scanned into the event. As such, we are not able to offer any refund or exchange for scanned tickets but we hope you were still able to enjoy the event. Thank you for understanding.
  
  
  Consumer Response /* (3000, 7, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I sold my tickets on the secondary market at a discount so I still took a loss. The principle of the matter is that I undoubtedly purchased tickets for the Saturday event. My receipts show that. I was given tickets for the Sunday event. It's deceitful business practice and the time and effort I've went through to resolve this has a cost.
  
  
  Business Response /* (4000, 9, 2022/11/01) */
  Unfortunately, part of our purchase process includes you confirming you have reviewed your order information, confirm it is all correct, and agree to the terms of sale which state all sales are final and non-refundable. As such, and because your tickets were scanned into the event, we cannot assist with any refund or compensation. Thank you for understanding.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there. My wife and I have 2 tickets to When We Were Young this weekend, Order ********. I really don't want to give too much personal information but we have been in the hospital dealing with the worst imaginable pain of our lives. On top of that, we both just tested positive for Covid while we have been in here and feel dealthy ill. We are not going to be able to attend this festival due to this awful life changing occurrence. I was able to cancel our hotel and I was able to change our flights to next year as we have also purchased tickets to next years festival. That order is ********* for refrence. We were really looking forward to this since buying the tickets at the beginning of the year but with my wife and I in the hospital and now having Covid, its just not an option. We would hate to lose out on all of that money for the tickets on top of all that. I figured it wouldnt hurt to ask to see what options we have. I am not even asking for a refund, if we could even get a credit to use for something at a further date? Or a credit to use towards our order for the 2023 festival listed above. I was told by Front Gate Tickets that they will not do anything for us or help us out. I feel like we are not asking for much at all. We are just asking for a credit or refund during this horrendous time in our lives as we cannot travel from Oregon to Nevada this weekend after everything that has happened to us. I was told to transfer the tickets to a friend to use. I don't have any friends. I don't have a stranger to give $660 tickets too just for the fun of it or know of anyone willing to travel across 2 states last minute. We had this planned since January. We didn't want this to happen but life has gotten in they way and dealt us an awful hand. There is no resell options available without losing over 3/4's of what was spent on these tickets. I hope to hear back from someone soon on this matter. I really appreciate your time. Thank you.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/25) */
  We're sorry to hear about your circumstance and hope things improve for you soon. Unfortunately, reviewing your order we show both tickets were successfully scanned into the event on Sunday, 10/23/22. As such, we are not able to assist with a refund for used tickets. Thank you for understanding and we wish you the best of health.
  
  
  Consumer Response /* (3000, 7, 2022/10/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yeah because it took 2 weeks for you cunts to respond so I sold the tickets you worthless monopoly fucks.
  
  
  Consumer Response /* (2000, 9, 2022/10/28) */
  I apologize for the inappropriate language. I didn't know that was submitted. I wrote out how I really feel and thought it was deleted. I sold the tickets for a loss when I never heard from anyone. This entire situation has been a joke but it's over now and it's time to move on. Thank you.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased $939.36 ******* on April 30, 2022. and the charge is stated that its refundable when purchasing Secure Ticket*** which I did. Claim went unfulfilled after submitting , no response from the vendor and never refunded. Ignored the claim.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/21) */
  It sounds like you have been reaching out to Secure Ticket, the third party vendor we utilize for our ticket insurance. As they are a third party company, we cannot advise on their response times or policy. If you have already filed a claim with them, please continue working with Secure Ticket directly for more assistance. If you need more info on how to file a claim, please review our FAQ here: ***********************************************************************************************************
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Third party is not doing anything to correct issue. Being that I purchased with this company they need to step in and get this corrected and not leave up to the consumer if the company used is not helpful, merchant has responsibility to resolve the complaint
  
  
  Business Response /* (4000, 9, 2022/10/28) */
  Unfortunately, we must uphold the terms of sale that was agreed to at the time of purchase stating that all sales are final and non-refundable. We recommend you continue working with Secure Ticket for a solution or potentially reach out to the event directly as they may be able to offer further assistance in the case of extenuating circumstances. Thank you for understanding.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want a refund ********for Order **. I tried reaching out to Bravo for a refund but have not received a reply. I did not receive anything that was being offered. I was turned away from everything for being over capacity. Please see articles from the press. ********************************************************************************************************************************************************************************************/I want a full refund or I will file a complaint with Consumer Financial Protection Bureau.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/24) */
  We're sorry to hear about your experience at your event. Unfortunately, all on site operations are handled by the event directly and we cannot speculate or assist with issues that occurred there. For assistance with your complaint, please contact ******************* so they may resolve your complaint directly. Thank you for understanding.
  
  
  Consumer Response /* (2000, 7, 2022/10/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Front Gate sold me tickets to When We Were Young Festival on January 21, 2022. I purchased 4 tickets for the Saturday October 22nd and Sunday October 23 shows. It clearly stated both the website I purchased from and on my confirmation that the tickets were for both days. On September 23, 2022 they sent the tickets, but I only received tickets for the Saturday show. I contacted support, explained the error, even provided my confirmation. Still Front Gate has refused to provide me the rest of my order. They even went back to alter the confirmation page on website, not knowing I had already taken screen shots. Instead of acknowledging fault they decided to instead try to cover their tracks. I have given them many chances to either cancel my order or fulfill it. What Front Gate has done is gross fraud.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/24) */
  We're sorry to hear about your confusion regarding purchasing tickets for this event. Unfortunately, WWWY is a single day event only and tickets were only for your selected day. However, due to the event cancellation on 10/22/22, all Saturday ticketholders will be automatically refunded in as little as 30 days. Thank you for your patience.
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have provided screenshots and a screen recording that prove that when I purchased my tickets they were advertised on their website as two day tickets. That fact that they are trying to deny this fact even when presented with clear proof shows that they are untrustworthy. I would expect an apology and an admittance of fault at the least. You scammed me and then lied about it.
  
  
  Business Response /* (4000, 9, 2022/10/28) */
  We acknowledge that many fans were confused due to the high volume nature of the on sale and unclear messaging at the time of the release of Sunday tickets. We are glad that you will be able to get your resolution once refunds for Saturday tickets are processed. Thank you for understanding.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I purchased a couple of tickets to the When We Were Young concert in Las Vegas, NV on 10/23/22. Tickets were purchased 1/21/22. Almost immediately, I contacted to try to cancel because my partner, who I did not realize had a serious health problem that covid poses a great risk to, would not be able to attend due to risk of covid. I contacted nearly immediately to try to cancel my purchase (within 1-2 hours of purchasing), right after I had this conversation with them. I was told canceling was not possible. Being a person that is naturally VERY uncontentious, I figured I would just have to eat the cost and didn't think much about it, even though I was upset. I was particularly upset because I knew there was a huge wait list for these tickets, which they could have easily just sold to someone else at the same price and didn't understand why this was not possible. But I let it go. With the concert coming up, I discussed the situation at a family event we had. My cousin, who is a lawyer, suggested contacting the BBB for resolution. He said if they, Front Gate Tickets, were unresponsive to this, to file a chargeback with my credit card and if that didn't work he would potentially handle it for me in court. So this is what I am doing. Please advise so I can be informed of what my next steps need to be.Sincerely,**************
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/10/24) */
  We're sorry to hear you had issues with your order. Reviewing your information however, we see your tickets were successfully scanned into the event and we are not able to assist with any refunds on used tickets. Please let us know if we can assist you with anything else, thank you.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 3 tickets on the Ticketmaster app for a concert ********* and ever since April 13th I have been getting the run around of having to wait 8-12 weeks. I have already waited more over 12 weeks for a check. I emailed asking for the check number and issue date and they just respond with I need to wait 8-12 weeks. I can't even start a new claim on the website because it states I have to get in contact with my local manager which I don't know why if I'm a customer. I did all the verification needed with the ********** form, I have sent a message to******** and nothing has been resolved nor can I get a direct answer from anyone.
  

  Business Response

  Date: 10/22/2022

  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I have sent a request to **************** to see if the check has been cashed. If it hasn't been cashed, we will issue the check again and get it in the mail.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  

  Business Response

  Date: 10/22/2022

  Business Response /* (1000, 5, 2022/10/22) */
  Hello, I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention.
  
  I have sent a request to our finance team to see if the check has been cashed. If it hasn't been cashed, we will issue the check again and get it in the mail.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/10/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  Consumer Response /* (3000, 12, 2023/01/27) */
  I've been going back and forth with Ticketmaster since April regarding a check replacement. I was informed by phone that on October 31st they issued a check when I've been getting told since April by EMAIL that a check has been sent. Clearly I was being lied to and given false hope. I've waited more over 8-12 weeks and keep getting the runaround. Absolutely frustrating and very unprofessional from a company that can not even issue a refund to their customer after almost a year. I need this resolved as soon as possible.
  
  
  Business Response /* (4000, 14, 2023/02/01) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Your check was processed on 1/20/23. You should receive the check within 12-14 business days.
  
  ********** Ticketmaster Consumer Support

  Customer Answer

  Date: 10/24/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

  Customer Answer

  Date: 01/27/2023

  I've been going back and forth with Ticketmaster since April regarding a check replacement. I was informed by phone that on October 31st they issued a check when I've been getting told since April by EMAIL that a check has been sent. Clearly I was being lied to and given false hope. I've waited more over **** weeks and keep getting the runaround. Absolutely frustrating and very unprofessional from a company that can not even issue a refund to their customer after almost a year. I need this resolved as soon as possible.
  

  Business Response

  Date: 02/01/2023

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Your check was processed on 1/20/23. You should receive the check within ***** business days.
  
  ******************************* Consumer Support
  

  Customer Answer

  Date: 03/07/2023

  Its officially about to be a year and Im still waiting for a check to be issued. I was told to wait ***** business days on 2/1/23 from ********************** now March 1st and up to now I have not received a check. Im starting to question if Im going to receive my money because all I have been getting is the runaround. Its very upsetting to know that you treat your clients like this, very unprofessional and embarrassing that a big company can not even issue a refund check of tickets that were sold a year ago and Im still here having to file complaints.

  Business Response

  Date: 03/08/2023

  March 8, 2023 
  Via BBB
  Complaint # ********
  
  Hello, 
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  *****, after a review of your sold tickets and the conversations here through the BBB I do have some information for you. Your check was initially shipped out 1/20/23, however the corporate team had some complications so all checks sent on 1/20/23 were voided and re-shipped on 2/24/23. If you do not receive your check within the next 7 business days please respond to the email I sent you regarding this matter. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****** F. 
  Consumer Support Specialist
  
  

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a "venue pass" with zero exclusions only to be told by will call "this is an absolute scam by live nation" and all sold out shows will not be included. This was bought with no information that the show would be sold out. Other tickets were not purchased. We are missing out because of the lack of communication and at a minimum requesting a conversation.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/23) */
  Hello,
  
  We are in receipt of your complaint submitted to the **********************. Ticketmaster thanks you for bringing your concerns to our attention.
  
  We're sorry to hear of the bad experience.
  We will contact you directly to see if we can assist.
  
  We apologize for any inconvenience you have experienced.
  
  Sincerely,
  ********
  Consumer Support

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized the order for 1 ticket to************ order # ********* via a layaway plan. My payment failed and I updated my credit card information in my online account to a new card. That card was then charged an additional $252 for an order that I had canceled, Order #*********. I called immediately to cancel this charge and get it refunded, and I was informed by ****** (Operator ID ******) that because the payment was complete there was nothing they were willing to do, even though this was an unauthorized charge. She even reached out to their member resolutions team and I was told my only option is to sell the ticket on this additional order, an order that I had canceled and did not authorize the payment for. This was an unauthorized transaction and this business is unwilling to do anything to correct it.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/24) */
  We do not show any record of contact from you requesting to cancel either of your layaway orders. Can you confirm if you contacted us to cancel via email form or phone so we may look into it further?
  
  As part of your layaway agreement, you agree to pay the full price of your layaway payments and understand that if a payment fails, your order may be subject to cancellation. Typically, most events, including ***********, allow a grace period or chances to catch up on missed payments to ensure you are able to fulfill your agreement to complete your order. In these cases, email notification is often sent advising you that a rerun of overdue payments will be processed. Also per these terms, once your plan is complete, all sales are final and non-refundable.

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a waitlist to be contacted when tickets would be available to purchase. Instead of being alerted that the tickets are able to be purchased, I was charged for the tickets instead. I was trying to get the company to send me the tickets or get a digital ticket. They stated they are not able to do this. I requested a refund because I did not authorize the purchase, I was requesting to be updated when the tickets would be available. They stated that the tickets are non refundable and this was stating when I purchased the tickets. They stated that I received an email that said I had 24 hours to "cancel" the purchase. I never received the email. I only knew when I saw the charge on my card. I have told them over and over, that I did not purchase the tickets, I signed up for a wait list. I have not received any tickets physical or digital. The concert is currently sold out and they would not be at a lost to refund me. As the tickets would be easily resold, if they are not already over sold. But they have stopped all communication since I have stated the purchased was not authorized and I just wanted to be placed on a waitlist. Last email I sent was on 10/6 with no response and again on 10/10 with no response. They are not will to work with me to "resell" the tickets so I am able to get a refund. Big company only looking out for their bottom line, not what is right. I did not authorize the charge. I would like a refund.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/10/20) */
  I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ******* directly via the email address present on this *** complaint to provide assistance with the order in question.
  
  *********. Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received an email in regards to my concerns. An update to this complaint, festival for 10/29/2022 was canceled. My request for refund still stands because of cancelation.
  
  
  Business Response /* (4000, 9, 2022/10/28) */
  We're sorry to hear you had issues with your waitlist request. Part of the process of filing a request for waitlist tickets includes you agreeing to be charged for your order once tickets become available along with agreeing to our terms of sale which state all sales are final and non refundable once your order is processed. When your request was approved, you were sent an email to the email address on file notifying you that your order would be processed unless it was cancelled within 24 hours. As your request was not cancelled, your order was processed and we must uphold the terms of sale you agreed to when placing your request.
  
  Additionally, while Saturday dates for 10/22/22 for this event was cancelled, 10/29/22 is still continuing as planned and as such we cannot assist with a refund. However, we are happy to assist with updating the name for Will Call pick up on your order if you would like a new ticketholder to pick up your tickets. Thank you for understanding.