Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

• 

  Ticket Master, LLC

  4602 N Park Ave Chevy Chase, MD 20815-4501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was June 21th and the amount was 2239$ for 5 tickets of the event Blackpink tickets. Ive contacted the support staff online for a cancellation within 1 hour of placing my order. The main reason of cancellation is the dates I pick it was not correct . Support staff refuse to give out cancellation and refund due to claim that event organizers dont allow anymore(purchased before/successfully refunded). My need is BBB could step in and scalate help me request the refund and cancellation. Thank you

  Business Response

  Date: 06/21/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Ticketmaster is contracted to sell tickets on behalf of the Event Organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.
  
  I see that the options to
  transfer or sell your tickets are available. If you'd rather do this, select either Transfer Tickets or Sell
  Tickets from your order and follow the on-screen steps. Otherwise, you may
  seek repayment from your friend who purchased your tickets. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/21/2025

   
  
  Complaint: 23501129
  
  
  
  I am rejecting this response because:

  Upon checking I saw a lot people who either share the same issue I’m facing or similar situation and end up having refunded and cancelled on their end. I’ve no idea why in my case is different. I really don’t want to end up in a position that force me to contact my bank for further solutions. As you can also see and check my account  I’ve enjoy the journey that Ticketmaster have brought me to. Further more I’ve literally the same event tickets for 26th and for the records I bought the 27th events tickets three months ago and it was full refunded.
  
  
  
  Sincerely,
  
  
  
  Jiajun Gaoliang

  Business Response

  Date: 06/24/2025

  Hello,

  Thank you for your inquiry.
  

  We sell tickets on behalf
  of the Event Organizer. The Event Organizer sets the refund and exchange
  policies for their event and outline it within our contract with them. Any
  refund requests are escalated to the client for approval or denial.
  Unfortunately, this request has been denied.
  

  We apologize for any
  frustration.
  

  Thank you.
  

  Consumer Support

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 tickets to a concert from TicketMaster for $1,442.09, I have a confirmation and seat assignments for 6 tickets at ********************** in ********, **, for 6/14/2025. On 3/3/2025 I received a link to access 2 tickets, but have never received the other 4 tickets. Ive been calling their customer service since March, 2025, only to be told Id receive the remaining 4 tickets 48 hours before the event. 2 days before the event, I called again and was told Id have the tickets 5-6 hours before on the day of the event. 6 of us flew to ** from **, rented vehicles and lodging, arrived at the gate and were told we only had 2 tickets, that TicketMaster had resold the other 4 tickets. It was a sold out show and only 2 could see the show. Ticketmaster will not issue a refund.

  Business Response

  Date: 06/30/2025

  Hello Irene,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 2900-0568-6215-2316-3. I do apologize about the issue that occurred with your order. As a one time courtesy we are refunding you $961.39 back to the credit card used for the purchase. 

  Please allow about 5-7 business days to see the funds reflected on the account. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23500922, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Irene Pyatt

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets via my *************** debit card. The concert was cancelled, and Ticketmaster stated that refunds would be issued to the original payment method. However, my original debit account has been closed for over 180 days.Despite multiple attempts to resolve this, Ive been told by Ticketmaster that they cannot issue the refund to another card or by checkand that I must contact my bank. My bank confirmed no refund has been received, and the transaction is now under chargeback review.Ticketmaster refuses to provide documentation proving the refund was sent, nor will they initiate an alternate refund method. This has left me out over $1,250 with no resolution.I am requesting that Ticketmaster either:Issue the refund via paper check Provide written documentation of the refund date, method, and authorization code I am not seeking more than what I paidjust a fair and complete resolution.

  Business Response

  Date: 06/21/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 64-25983/DET. This order was canceled and refunded in full on June 12, 2025 and our records show the credit of $1,251.60 was settled on June 13, 2025 with the ARN 74692165164108038146009. 

  Please note, our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance. This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 06/21/2025

  Ticketmaster has stated that a refund for order #64-25983/DET was issued on June 12, 2025 and settled on June 13, 2025, with the reference ARN 74692165164108038146009.
  However, as of my most recent contact with Bank of America on June 21, 2025, they have confirmed that no such refund has been received, initiated, or posted to my closed account. A chargeback investigation is currently underway, but at this time, the bank has no visibility or record of any refund attempt from Ticketmaster using that ARN.
  As I’ve stated from the beginning, the debit card used was connected to an account that has been fully closed for over 180 days. I understand that merchant agreements require an initial attempt to refund the original form of payment. However, that attempt does not appear to have reached the bank at all, and I remain without the $1,251.60 I am owed.
  If Ticketmaster's policy is to issue a check if the refund is rejected or fails to process, I am requesting:
  That Ticketmaster monitor this transaction and confirm whether it has been rejected;
  That a check be issued if the bank continues to report no receipt of funds;
  That a direct contact be provided for resolution, rather than continued back-and-forth between the bank and Ticketmaster with no clear accountability.
  I remain out over $1,200 with no access to a refund and no proof that the funds have landed anywhere. This situation is unacceptable, and I am requesting that Ticketmaster take full responsibility for delivering the refund they claim has been sent.
  Sincerely,
  
  
  
  Arica Owens

  Business Response

  Date: 06/24/2025

  Hello, 

  We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau. 

  We are sorry to hear that you haven't received the refund that we issued on June 12, 2025 for order 64-25983/DET. 

  An acquirer reference number, or ARN, is a unique number created in credit or debit card transactions when it transfers from the merchant's bank through the payment processor, and to the cardholder's bank. These unique digits make your transaction traceable so if an error occurs with the bank or merchant accounts, the information can be found. ARN is assigned to the credit card transaction as it moves through the payment flow. So if a refund appears to be delayed or missing, the unique number can be used by your bank to help trace the refund. Please provide the ARN#74692165164108038146009 to the ACH Department of your banking institution to have the funds released. There is nothing else Ticketmaster can do in this matter, as the ARN  is definite proof that Ticketmaster no longer has the funds. 

  If the bank rejects or returns the funds to Ticketmaster, we will contact you directly to further assist. Please be aware that some banks take 30-45+ days to reject or return the funds. 

  Sincerely,

  Meredith M. 

  Consumer Support 

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23500893
  
  
  
  I am rejecting this response because:
  Thank you for Ticketmaster's reply; however, I do not consider this matter resolved.
  Ticketmaster has provided an ARN (74692165164108038146009) as evidence that the refund was issued. I have followed their instructions and provided this ARN to my banking institution, Bank of America. After thoroughly investigating, Bank of America has confirmed that:
  The ARN provided does not trace to any transaction within their system.
  No refund matching the date and time Ticketmaster referenced has been received or attempted.
  As a result, there are no funds available for release or retrieval by my bank.
  Ticketmaster's position that there is "nothing else they can do" is not acceptable, given that the refund remains untraceable on the receiving end. As the sender of the funds, Ticketmaster and/or their payment processor are responsible for confirming the settlement of the transaction, not simply initiating it.
  I am requesting that Ticketmaster escalate this matter to their acquiring bank or payment processor to formally investigate the location of these funds, verify the correct routing and account details were used, and, if necessary, reissue the refund through an alternative method.
  Until that occurs and the refund is properly received, I do not consider this matter resolved.
  
  
  
  Sincerely,
  
  
  
  Arica Owens

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a deeply frustrating and unacceptable experience with Ticketmaster involving a ticket refund for a rescheduled event.I purchased tickets through Ticketmaster for ***** ******** originally scheduled on April 16, 2025. I sold the tickets to a buyer, and The event was later rescheduled to April 24. Ticketmaster clearly stated in their communication at the time that customers who could not attend the rescheduled date would be eligible for a full refund.The buyer was not interested in the new date and refunded the tickets back to me. I did not realize this had happened, and went to check my account for the payment of the tickets and realized I was a few hours outside of the refund window. I immediately called Ticketmaster to explain the situation and received email correspondence stating that my request was approved due to the unique nature of the scenario. I received email confirmation from a Ticketmaster representative that my refund was being processed. However, despite waiting several weeks, no refund was issued. Ticketmaster now claims I am not eligible for the refund I was originally promised.This is not only misleading and unfairit is dishonest. To retroactively deny my refund based on the ticket resale, after first stating a refund would be issued, is a bait-and-switch tactic that reflects a serious breakdown in customer service, transparency, and accountability.I am demanding a full refund of $677.84 for the tickets in question, as originally promised. I have documentation to support my claim, including refund request confirmation and resale activity. If this matter is not resolved promptly, I will have no choice but to escalate this further via consumer protection channels, social media platforms, and, if necessary, legal avenues. I hope Ticketmaster will take this opportunity to correct their mistake and treat their customers with the integrity they claim to uphold.Sincerely,******* ****

  Business Response

  Date: 06/21/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 51-33858/CAR. As a courtesy, we have refunded this order in full and the credit for $677.84 will be processed back to the card used for purchase within 5-7 business days.
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23500647, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rebecca Pugh

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For whatever reason Ticketmaster charged me $1 after selling my tickets! Mind you there was no notification before or after that they would be charging my card anything so this seems like fraud! I am requesting my $1 back as a refund because I was not informed that my card would be charged anything for selling a ticket especially because my payout account is not new so it didnt need to have any new/extra charges!

  Business Response

  Date: 06/29/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry for any confusion. The $1 charge that you were showing on your card is a test charge for the card that you added as the reimbursement card. This card will be charged if the event that you sold tickets for is postponed or rescheduled, and the buyer requests a refund. This $1 charge will drop off if it hasn't already. 

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23500223
  
  I am rejecting this response because: The charge hasnt dropped off yet will update once it drops off.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed with ticket master ! Horrible experience. We bought tickets for three of us and it said declined and no seats available to try again. We went ahead and tried again and it went through the second time. I was charged almost $800 both transactions for total of 6 tickets and there was only three of us. I called same day and they said the first transaction failed. Then the next day I got an email that both went through. I called them every week and they assured me someone would call me back and that they would reimburse me I have recorded phone calls between usand they never got back to me. I called them every week up until the event and they just kept telling me that they're escalating it and that not to worry and that I will be credited for the three tickets that are not used!!!! we did not use those three tickets and I was charged $800 twice filed a complaint with my credit card for a dispute and they keep going back-and-forth saying that I purchased them!!!! What a fraud and scam very unprofessional business I will never buy any tickets from Ticketmaster again and will make sure to address this on social media if it's not handled correctly I am very unhappy and this should not be allowed!!!

  Business Response

  Date: 06/21/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We have spoken with the fan directly. A full refund has been issued to order #3000-0646-7315-3098-3.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to the *********** concert at The ******************** through Ticketmaster, paying a total of $376.40. The tickets were for reserved seats in the ********* section, which was clearly shown as available when I purchased them. When I arrived at the venue, I was informed that the entire ********* section had been closed, and my purchased seats were no longer accessible. Venue staff told me I could either find any available seats elsewhere or move to the general standing area, which is not what I paid for. I found myself sitting in a corner with limited visibility, and I was unable to enjoy the show as expected. This situation was not communicated in advance, and I did not receive the product I paid for. I contacted Ticketmaster immediately requesting a refund, but I received a response saying that the event organizer is not authorizing refunds, and no alternative solution was provided. I also contacted Live Nation, who gave the same response. I am requesting a full refund, as I was not provided with the service I paid for, and no effort has been made by Ticketmaster or Live Nation to resolve this situation. This is not only unfair but also misleading, and I feel Ive been taken advantage of as a paying customer.

  Business Response

  Date: 06/23/2025

  Hello, 

  
  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the bad experience that you had at The Jackie Gleason Theater on June 7, 2025. 

  We reached out to the Event Organizer on your behalf as they set the rules for refunds. They advised that the decision to close off the mezzanine was made very close to the event date. The venue had seats set aside for fans that had mezzanine seating but as an apology, a full refund was approved. You can expect to see a full refund of $376.40 on your original method of payment within 3-7 business days. 

  Sincerely,

  Meredith M. 

  Consumer Support 

   

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to resell my college World Series tickets. When I was reviewing my seller items before I agreed they said the buyer would see a price of $450 and when I went online to look they were selling for $544.50. That is a false statement by them to release my tickets. I have photos of both statements.

  Business Response

  Date: 06/21/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Your tickets will appear on the site at a higher price than this to cover service costs. This difference is paid by the buyer. Resale service fees are shared among various parties involved in putting on the event and may cover operational costs and profits. For example, Ticketmaster uses these fees to invest in authenticating resale tickets prior to sale to prevent fraud and ensure a safe, secure experience for both buyers and resellers.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster moved the date of my show to a new date and the venue offered a refund. They said to call Ticketmaster for the refund. Ticketmaster said the window closed but the window was never posted and they say that managers dont take phone calls so there was nobody to escale the call to.

  Business Response

  Date: 06/21/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related orders 11-41095/NY1 and 11-41187/NY1. These orders were canceled and refunded in full on June 20, 2025 and the credits will be processed back to your card used for purchase within 5-7 business days. 
  Order 11-41095/NY1 in the amount of $137.40

  Order 11-41187/NY1 in the amount of $238.30

  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought Tickets to the Beabadoobee: The Space In Between Tour in February, Sold them in april and have yet to be paid for them. the event ended up being canceled and I still have not recieved any form of reimbursment

  Business Response

  Date: 06/20/2025

  Hello Aminata,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 46-51233/CAR. The event was just canceled on 6/16/2025. Refunds for canceled events take about 14-21 days. You will see the refund back on the credit card used to make the purchase. Please contact our customer service if you do not see the refund in by July 14, 2025. If the credit card used for the purchase has been replaced or expired, the funds will still go to the account linked to the new card issued. 

  As for the payout for tickets that were listed and sold to an event that is canceled, the payout will not be paid since the event has been canceled. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team