Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ticketmaster Corp has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticket Master

  106 Isabella St Four Northshore Center Pittsburgh, PA 15212-5804

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to resell my college World Series tickets. When I was reviewing my seller items before I agreed they said the buyer would see a price of $450 and when I went online to look they were selling for $544.50. That is a false statement by them to release my tickets. I have photos of both statements.

  Business Response

  Date: 06/21/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Your tickets will appear on the site at a higher price than this to cover service costs. This difference is paid by the buyer. Resale service fees are shared among various parties involved in putting on the event and may cover operational costs and profits. For example, Ticketmaster uses these fees to invest in authenticating resale tickets prior to sale to prevent fraud and ensure a safe, secure experience for both buyers and resellers.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster moved the date of my show to a new date and the venue offered a refund. They said to call Ticketmaster for the refund. Ticketmaster said the window closed but the window was never posted and they say that managers dont take phone calls so there was nobody to escale the call to.

  Business Response

  Date: 06/21/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related orders 11-41095/NY1 and 11-41187/NY1. These orders were canceled and refunded in full on June 20, 2025 and the credits will be processed back to your card used for purchase within 5-7 business days. 
  Order 11-41095/NY1 in the amount of $137.40

  Order 11-41187/NY1 in the amount of $238.30

  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought Tickets to the Beabadoobee: The Space In Between Tour in February, Sold them in april and have yet to be paid for them. the event ended up being canceled and I still have not recieved any form of reimbursment

  Business Response

  Date: 06/20/2025

  Hello Aminata,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 46-51233/CAR. The event was just canceled on 6/16/2025. Refunds for canceled events take about 14-21 days. You will see the refund back on the credit card used to make the purchase. Please contact our customer service if you do not see the refund in by July 14, 2025. If the credit card used for the purchase has been replaced or expired, the funds will still go to the account linked to the new card issued. 

  As for the payout for tickets that were listed and sold to an event that is canceled, the payout will not be paid since the event has been canceled. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster I believe is guilty of illegal and manipulative practices and NON-communication regarding selling back our tickets if we are unable to go to an event. We bought four tickets for the *** concert and are unable to go bc two of the four are sick. Ticketmaster sells tickets saying we have the ability to sell them back. We should be able to do this. I am just trying to make our face value back and want to sell them but TICKETMASTER IS FORCING US to SELL AT $245 DOLLARS EACH which is HIGHER than tickets that are located CLOSER TO THE ****** They then have the audacity to send me a message to "recommend I lower the selling price so they sell" and then when you click on it, it says they have "set a minimum resell price" and wont let you do it! TOTALLY NEVER OUTLINED IN THEIR POLICIES WHEN SELLING. However they do have an option where you can sell my 4 tickets we have paid 800 dollars for BACK TO TICKETMASTER for a WHOPPING 176 DOLLARS TOTAL!What makes it worse, is that StubHub WILL allow me to sell them at my price but TICKETMASTER HAS BLOCKED ALL TRANSFER OF TICKETS ANYWHERE! HOW IS THIS ALLOWED OR POSSIBLE!!!?? They basically force you to try to sell at TOO HIGH PRICES and then when nobody wants them they get them for cheap bc people feel that 176 is better than 1176 dollars lost. TERRIBLE SERVICE PRACTICES.LASTLY, you try to call them to discuss and I am STILL ON HOLD AFTER 45 MINUTES--WHERE IS THE SERVICE WE PAY FOR IN THEIR "SERVICE FEES"??!! This is a total scam and is NOT outlined during selling. I JUST WANT TO SELL MY TICKETS AND RECOUP SOME OF THE MONEY

  Business Response

  Date: 06/20/2025

  Hello David,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 59-12841/LA1. I do apologize about the frustration this has caused.

  Resale is not available for all events or tickets. This is an option that is offered by the event organizers, and they may set restrictions on resale prices. Resale and ticket transfer are options that can be added or removed at the event organizers discretion. At this time I see that both of these options are being offered for this event.

  Ticket transfer is available for most events, but have some rules or restrictions. The option to transfer tickets may not have been available for one of the following reasons.  

  The venue doesn't offer Ticket Transfer yet (we're working on that).
  The artist or venue turned Ticket Transfer off for that event/section.
  The event was canceled (ticket buyers get automatic refunds).
  The event already took place.
  The tickets were bought over the phone.

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23497078
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  David Ulick

  just because you’re reexplain, the rules does not mean that what you did was right correct or transparent. I still am not allowed to sell the tickets at a reasonable amount where I could recoup some money and it is due to the fact that you guys did not make it clear that this was going to be an issue for this concert as a possibility
  

  transferring the tickets is also not a possibility as I’ve tried doing that and it is blocked saying I am unable to transfer to another service 

  NONE OF THE RESPONSE IS ACCEPTABLE

  Business Response

  Date: 06/24/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Ticketmaster sells tickets on behalf of the event organizers, artists, promoters, venues, which own the tickets and help determine how tickets are sold. Thus, we cannot guarantee verified resale will be enabled/available for every event. 
  Event Organizers also determine if ticket price requirements will take place and for how much per ticket.
  

  Linked below is the Ticketmaster Purchase Policy for further information:
  https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy
  

  Unsold tickets are not eligible for refunds, nor do we guarantee the tickets will sell once listed.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23497078
  
  
  
  I am rejecting this response because:  They can give all the canned responses they want of how they are not at fault and that they are not in control but they do NOT advertise what is commonly known as a buyers ability to sell at a LOWER rate if they want to.  They also dont make it clear that they prohibit certain transfers and that they FORCE us to sell our tickets at a high rate (in this case HIGHER than for tickets that were fiver rows in front of us!).  Sometimes people cant make their concerts but they advertise being able to sell your tickets but MAKE NO MENTION THAT THEY WILL FORCE US TO SELL TO WHOM AND AT WHAT RATES THEY FEEL LIKE THEY WANT.  Please STOP SAYING THAT IT IS A POLICY BC IT IS NOT MADE CLEAR AND LOOKS UNSCRUPULOUS AND BAIT AND SWITCH.   I had originally ONLY wanted to be able to sell my tickets BEFORE the concert but now I am about 1167 DOLLARS bc of the restrictions.  NOW I JUST WANT MY MONEY BACK FOR UNSCRUPULOUS SELLING PRACTICES AND TO NEVER DEAL WITH TICKETMASTER AGAIN.  Check the web at how often they are called on this UNSCRUPULOUS selling tactic!
  
  
  
  Sincerely,
  
  
  
  David Ulick

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 tickets to see hozier perform on 6/18 at $150 per ticket before fees, $189.49 each after tax and fees. After arriving at the venue during the openers act, a storm alarm went off and we were told to take shelters in our cars. None of the staff could give definite answers about when to return. The venue gave very little communication during the almost two hours the show was postponed. They posted once on their instagram page that the show was postponned but gave no other updates for over a hour and a half. On their website, there was just an update that kept saying it was still postponed that would timestamped every ten or so minutes, but that gave no updates to tell people when to come back at all. Considering it was hailing and thundering heavily, after almost half an hour of no communication, we left. Almost two hours later they announced that hozier would be going on in 15 minutes. At this point, we could see lightning from outside our hotel, which was less than a mile away. This was a major safety concern for us considering someone had already been struck by lightning at this venue in the past, and combined with the fact we had no notice since it would be a fifteen minute walk from the parking lot outside of the stadium that would take a drive to get to anyways, we didnt go back. When we first arrived, we had gotten thru the security, but we hadnt even had a chance to find our seats, therefore we did not get to see any of the concert. We are just hoping to get a refund for the tickets, before the taxes and fees through ticketmaster, considering it was safety concern for us to return to the venue considering the dangerous weather, as well as the fact we could not physically get to the venue on time because of the absolute lack of communication on the part of the stadiums management.

  Business Response

  Date: 07/02/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the H33**3536353435313639H. Thank you for bringing your concerns to our attention.
  

  We apologize for any inconvenience caused during the event. We have refunded order #**-26154/CH2 in full and you should see the credit for $383.96 back on your card used for purchase within 5-7 business days.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/6/2025, I paid $257.06 for an event through Ticketmaster at *********************. Event was scheduled to take place at 7:30pm on 6/18/2025. At 8:00pm were told to shelter under stadium due to severe weather. Proceeded to wait under the stadium for 2+ hours with no communication or substantial updates from venue. Lightning and rain continued with no sign of stopping, so myself as well as many others made the decision to leave some time past 10:00pm. At 10:15pm, the venue posted on socials the concert was going to begin at 10:30pm and for ticket holders to make their way back into the stadium, even though there was still an active thunderstorm taking place. There was no concern for visitor safety as the stadium has metal seating and it was actively storming. After paying for the expensive tickets as well as $35 for parking, I was left with a horrible experience due to lack of communication, and no concern for safety during a severe thunderstorm in a metal stadium. I believe due to the negligence of the venue, I am owed a full refund for my experience as I paid good money to sit under the stadium getting drenched with rain, risking my own safety only to not get to see the show I was anticipating.

  Business Response

  Date: 07/02/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We apologize for any inconvenience caused during the event. We have refunded order #37-23462/CH2 in full and you should see the credit for $257.06 back on your card used for purchase within 5-7 business days.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23492235, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Lindsay Hayburn

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for Hozier on February 8, for $230.05, to see him on June ********************************** ********. We get to the opener, **** *****, who was able to sing two or three songs before an alarm came on telling us to evacuate. We were told to go to our cars and wait for an update. We waited two hours and received one update in that time, which just said they were monitoring the situation. The rule is you have to wait 30 minutes after lightning strikes for it to be safe to go out again. Most people left the venue as the venue has an 11pm curfew, and it was still lightning at 10pm. At 10:15, there was an update saying he would be going on at 10:30, after most people had already left and they did not give enough time to come back. It was still lightning out through his whole shortened performance and was very dangerous to those who stayed, as the stadium is all metal. The only reason they went on with this performance was as a money grab so they would not have to give refunds. THOUSANDS of people are upset and out an absurd amount of money. The website the tickets are from do not allow refunds unless given a reason by the venue. People are flooding their comments and no response still.

  Business Response

  Date: 06/24/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Our apologies for any inconvenience this may have caused. I see that your tickets were transferred to you (rather than purchasing your tickets from Ticketmaster), so I’m unable to refund your order. If you paid someone else for your tickets, reach out and see if you can get a refund from them or if they offer other options.

  If the event cancels, postpones, reschedules or moves, and refunds are approved by the Event Organizer, we'll refund the original purchaser of the tickets.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23492015
  
  
  
  I am rejecting this response because:
  
  Hello there is no other way for me to add a response. My tickets were ordered by me on Stubhub, would you be able to refund from there? I strongly believe I deserve a refund for this event. 
  
  Sincerely,
  
  
  
  Isabel Best

  Business Response

  Date: 06/25/2025

  Hello Isabel,
  

  Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. Any request for a refund would need to requested to the point of purchase. And any refund request would fall under that third-party purchase policy for refunds. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, February 6th 2025 my partner purchased tickets to attend the Hozier concert at ************ through Ticketmaster on 6/18/25. The total spent was $328.16. While we attended the concert, there was a weather delay. The way in which the weather delay was handled by crew stadium was dangerous, misinformed, and the lack of communication was horrible. This was close to a sold out show, so there were THOUSANDS of people who were given minimal direction and some people just did not move at all to wait out the storm and caused a major blockade for people trying to get to their vehicles with no workers even attempting to give direction. The only direction I received was to move to a different building or go to my vehicle, but when others attempted to go to their vehicles they were stopped. There was just clearly significant miscommunication among staff as to how to proceed and it was incredibly frustrating. My partner and I did eventually make it to the vehicle and were directed to look at the social media accounts to see next steps. It took over an hour for them to give any updates, and the only update given was to continue to standby. Ohio had noise ordinances to 11pm, so by 10 pm (we were called to shelter before 8 pm) when we hadnt gotten word, we assumed it would be canceled as the opening act was already cut short and an hour long concert is also shorter than what we paid for. Crew stadium posted at 10:20 that the show would go on at 10:30, a full 2.5hours after it was initially supposed to and clearly with an intention to ignore the noise ordinances as it went until midnight. We chose to leave also because it was still actively storming in the area, which doesnt make any sense as thats why the concert was delayed initially. Overall, it was just extremely mishandled and a refund would be ideal. Tickets were purchased through Ticketmaster but it was the venue who messed up. See @historiccrewstadium on Instagram for posts and read comment section.

  Business Response

  Date: 07/01/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We have attempted to contact you directly via phone and email. Unfortunately we are unable to locate your order in our system. Tickets purchased through Ticketmaster will have an order number that appears as 23-56789/FLO or a 17 digit number such as 0456-2234-6789-0012-1. If you purchased tickets from another ticketing provider (i.e. not Ticketmaster) or a 3rd party seller, you will need to reach out to them to request a refund. If you are unsure where you may have purchased your tickets, we recommend that you check your credit card billing statement.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to attend a concert at this stadium on June 18th, 2025. I purchased my tickets through Ticketmaster and spent $383.96. Shortly before 8 PM, we were directed to evacuate the stadium and seek shelter due to inclement weather. We waited one hour for updates as this is typically the standard when determining whether or not a show will be canceled. Around 9:05 PM, the venue issued a lightning delay- the first communication we had received since the initial evacuation- meaning we had already waited one hour with no communication. We waited one additional hour with no new updates. At 10 PM, we determined that, because lightning was still striking and we had not received any further communication from the stadium, we would leave. This made logical sense as venues are typically required to wait 30 minutes for each lightning strike and the city had an 11 PM noise ordinance. At 10:15 (with less than a 15-minute notice), the stadium broke their silence and said the show would begin at 10:30. We did not return as there was still active thunder and lightning occurring. The stadium needs to be held liable not only for the lack of communication but also for the safety risks posed by allowing the show to continue in hazardous weather. I have contacted the stadium to request a refund and am awaiting response.

  Business Response

  Date: 07/02/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We apologize for any inconvenience caused during the event. We have refunded order #36-39505/CH2 in full and you should see the credit for $383.96 back on your card used for purchase within 5-7 business days.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23491358, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Bentley Vandever

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The event was cancelled. A refund was issued to ***************, which no longer has an active account for me, on 6/11. On 6/13/25 *************** refused the refund and it was sent back to Ticketmaster. They are telling me to go back to ********** to get my money. They sent it to Ticketmaster. No one is able to tell me where my money is or where to go for my refund or how to get my money

  Business Response

  Date: 06/20/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 59-53108/CH6. We have confirmed this order was canceled and refunded in full June 11, 2025 and the credit in the amount of $242.20 and was settled with the Mastercard used for purchase on 06/12/2025 under the ARN reference 55432865163203457997147. Please refer to your bank/card company to recover those funds. 
  The remaining $100.00 balance was refunded automatically to the Live Nation Gift Card used for the remaining balance on the order. 

  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance. This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 06/22/2025

   
  
  Complaint: 23496488
  
  
  
  I am rejecting this response because:
  
  
  

  the refund was rejected and sent back to Ticketmaster.  Customer service is advising they can’t help me and that I haves to go through the bank that I no longer have an account with.  As well, you refunded 100 to a gift card I no longer have.  The tickets were purchased 6 months ago so why would I keep the gift card.

  
  
  Sincerely,
  
  
  
  Donna Paules

  Business Response

  Date: 06/24/2025

  Hello, 

  We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau. 

  We created order 4-48736\NTL to replace your Live Nation gift card. The gift card will be mailed to the address listed on this complaint and should be received within 10-14 days, in a plain white envelope. 

  As for the remainder of the refund that was issued to your original method of payment; it has not been returned to Ticketmaster by your bank as of now. If you no longer have an account with that financial institution, it can sometimes take the bank 30-45 days to return the funds to us. If we receive the funds back, we will contact you directly to further assist. 

  Sincerely,

  Meredith M. 

  Consumer Support