We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ticketmaster Corp has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10,741 total complaints in the last 3 years.
    • 3,385 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold 2 tickets for the Elton John concert in Phoenix AZ; the tickets sold for $1000 on 6/18/22 and I received an email from Ticketmaster. After 2 weeks of no payment, I received an email stating my payment account was not valid. No indication of what was wrong. I went into the account, couldn't find an issue, so deleted and re-added the checking account info. Ticketmaster sent 2 small amounts to that account to verify, and I verified it on 7/7/22. In the online account it shows the checking account is valid. Following Ticketmaster instructions, I waited 10 days...no payment. there is no way to contact Ticketmaster via phone, you are forced to use their Contact Us chat in the account. I have been contacting that chat daily, providing specific info and asking why I have not received payment. I contacted my bank, who verified there is no issue on their end. Instead of researching the issue, the agent repeatedly sends a canned response to 'wait 7-10 days' - no matter how many times I explain it's been well over 10 days. There does not appear to be any way to escalate or get another agent, and this one in the chat continues to send nonsense answers - "wait until your tickets are sold" - which tells me the Ticketmaster agents make no attempt to actually look at your account or verify the issue. Ticketmaster owes me $1000.00.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/07/21) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. As stated in our Purchase Policy and agreed to at the time of the listing, your payment will arrive within 7 days after the event takes place. The following link provides more information on when you will be paid.

      ***************************************************************************************************************. Ticketmaster Consumer Support


      Consumer Response /* (3000, 7, 2022/07/25) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The tickets sold on 6/18, so it's been 37 days I've waited for reimbursement - yet this rep also quotes a generic 7 days. This does not at all address the issue and Ticketmaster still owes me $1000.


      Business Response /* (4000, 9, 2022/07/27) */
      Hello *****,

      I am sorry that the payout information is not being explained completely.

      Payment for sold tickets does not take place until after the event happens.

      We'll deposit your payout typically 7 days after the event.

      This can not be changed and your event is not until 11/12/2022.

      Sincerely,
      *************
      Consumer Support - Specialist

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 concert tickets in June 2021 through Ticketmaster for a concert that was supposed to occur in February of 2022. The show was postponed and eventually canceled by the performer. I was informed by Ticketmaster that I would be refunded for the tickets within 30 days. This was months ago. It is July 2022 and I still have still not received a refund for the show that was canceled 5 months ago. I have attempted to contact Ticketmaster customer service at least a dozen times. There is no phone number to actually speak to a person, everything is done through email or their automated system. Every time I write, I am told my concern has been escalated and I will receive a response in 3-5 days. I never receive a response. This company is a huge scam that continues to be allowed to operate despite their fraudulent business practices and absolute lack of customer service or customer recourse.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/07/21) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $329.57. You will receive the refund within the next 5-7 business days, going back to your VISA used for purchase.

      Michael D. Ticketmaster Consumer Support

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried numerous times to communicate with a representative regarding not recieving my money from tickets that were sold. It has been over 30 days and according to your guidelines I should have been recieve the funds. I am requesting for immediate action and for the amount owed to me to be paid immediately.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/07/21) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
      you for bringing your concerns to our attention.

      I apologize for any inconvenience. Our records indicate that payment processed to a debit card ending in **** on June 14, 2022. It can take 48 hours for the bank to post it to your account.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Allicia

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Concert tickets were re-sold back through ticket master (per attached e-mail). Process to verify checking account for deposit was done but nothing occurred. Concert was March 14 2022. I've tried getting a hold of someone at Ticket Master to get my money and nobody ever gets back to me.

      Business Response

      Date: 08/11/2022

      Business Response /* (1000, 8, 2022/08/05) */
      Hello,

      We are in receipt of your complaint submitted to the **********************. Ticketmaster thanks you for bringing your concerns to our attention.

      As you will recall, you are inquiring about payment on tickets sold for ********************************************************

      According to our records, the event you sold tickets for took place *********; however you reside *********. You must have a ******** bank account when selling tickets for a ******** event.
      We have requested that a check be sent to the address listed on your complaint.
      Please be advised, due to the high number of check requests, the estimated time to receive a check in the mail is 8-10 weeks.

      We apologize for any inconvenience this has caused.

      Sincerely,
      ********
      Consumer Support


      Consumer Response /* (2000, 10, 2022/08/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      However, I do not live ********* I live in********

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets through Ticketmaster for my wife and I to a concert on October 7th, 2021. The concert was at the Target Center in Minneapolis, MN on March 13th, 2022. The amount of $544.24 was taken from my checking account and I never received the tickets to that concert. I then had to purchase tickets from the venue to be able to see the concert.

      Business Response

      Date: 07/28/2022

      Business Response /* (1000, 5, 2022/07/21) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $544.24. You will receive the refund within the next 5-7 business days, going back to your VISA used for purchase.

      ********** Ticketmaster Consumer Support


      Consumer Response /* (2000, 7, 2022/07/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 6/5/22 i was looking at tickets for a show, i clicked to continue and the tickets were purchased; i immediately tried to get a refund because i was not sure if i could go to the show. I reached out within minutes and for the last month trying to get a refund. I have been told the venue does not allow refunds and i should "sell" the tickets on their app. That option is not available to use for this event. then they you can "transfer" the tickets. i do not have anyone to transfer the tickets too. I want a refund and ticketmaster should refund the money since Ticketmaster had the tickets on their site. they are responsible and do not have any options available for people that just want a refund and that is not acceptable. (order ************)

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/21) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
      you for bringing your concerns to our attention.

      I apologize for any inconvenience. A refund for order ************ has been approved and processed. You should see those funds back on your MC ending in***** in 5-7 business days.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Allicia


      Consumer Response /* (2000, 7, 2022/07/25) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Refund received

    Ticketmaster Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.