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Business Profile

Amusement Parks

Snow Summit Ski Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Snow Summit Ski Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Snow Summit Ski Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bait and switch. I am a retired military disabled veteran. I went to purchase lift tickets at snow summit via online. The price the night before was ****** I was not able to get the discount code from sheerid to purchase online, so I drove to Snow Summit the next day and when I went to the ticket counter the price went from 129 to 159. I said the price shows 129 on the website. I went back to their website and into my cart the price was 129. I tried to buy and it refreshed and the price jumped to 159. I have screened shot the next day price and retook the screen shot the same day and learned, the price jumps up the same day. Nowhere does this state in their fine print. Also, I asked for their military discount and she said you have to be active or retired. I said I am retired and she refused to give me the military discount and would not look at my documentation. I spoke with a manager and asked to escalate. The manager told me snow summit office is off site and she refused to give me their address. The number I called, you can not get through. She said it takes sometimes several hours and I just have to wait. I have pictures that I am not able to upload for proof of my complaint. I purchased anyways, as my daughter being 11 would be upset to not ski that day. We had just went the week prior and the price was 260 without military discount and I understand it was because we reserved more than 7 days in advance and received the rental discount. That is not what I am disputing. I am disputing the **** and SWITCH price and not receiving my retired military discount.

      Business Response

      Date: 03/06/2024

      Big Bear Mountain Resort has dynamic pricing that adjusts daily. **** offers different rates at different times and incentivizes people to buy online in ************ of pricing goes up in cost. 

      Clear messaging is online saying "Buy Online in advance to lock in the best rates" along with a message that says "Pricing, offerings, and information are subject to change at any time." 

      Military requests must be verified through Sheer ID. Links below for reference. 

      ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

      ***************************************************************************************************************************

      A call Center Representative will call ****************. If he can provide verification of his Military status, the **** Center agent will refund him the difference in price as a ************* to the complications he experienced online with the Sheer ID process. 

      Customer Answer

      Date: 03/07/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Snow Summit Ski Corp. is NOT a BBB Accredited Business.

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