Carpet and Rugs
Muddy MatInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB opened an investigation into this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On April 11, 2023 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Important Information
Advertising Review
On May 22, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://buymuddymat.com/. The business advertises Comparative Price, Value and Savings Claims. The business also advertises the following claims:
- “Featured In” “Dogster,” “Happy Paws,” “USA Today,” “Animal Wellness,” and “Good Housekeeping”
- “5X More Absorbent Than Normal Mats”
- “96% of Muddy Mat Customers Mention a Cleaner Home With Happy Pets”
- “Our award-winning customer service is here to help [...]"
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
2. Comparative Price, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results
As of June 15, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
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