Complaints

This profile includes complaints for 24 Hour Fitness USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  24 Hour Fitness USA Inc

  PO Box 2689 Carlsbad, CA 92018-2689

• 

  24 Hour Fitness USA Inc

  870 Amena Ct Chula Vista, CA 91910

• 

  24 Hour Fitness USA Inc

  1640 Camino del Rio N #315 San Diego, CA 92108

• 

  24 Hour Fitness USA Inc

  4655 Frazee Rd Oceanside, CA 92056

• 

  24 Hour Fitness USA Inc

  975 Lomas Santa Fe Dr Solana Beach, CA 92075

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter brought me in on her buddy ***** so I tried the gym for one year. I was happy with 24-Hour Fitness because it was open 24 hours a day, 7 days a week, and decided to join. I have been a member for four years now. Over these four years, I have watched my local facility decline. There are several issues I want to address. The men's restroom is downright nasty. There is no custodian on site. Every time I use the restroom, there is no toilet paper, paper towels, or hand soap. The urinals are broken, the toilets have leaks, and the blowers are broken. The entire facility is nasty and is not being maintained. The elevator is broken. I have a disability, and I have a friend who is 95 years old, and there isn't an elevator running. He struggles to walk up two flights of stairs. That's unacceptable. A friend had a seizure, and paramedics had to carry him upstairs because the elevator wasn't operating. Every year, you increase your prices, and, every August, you charge me a ***** annual member maintenance fee, but the condition of the facility is horrible. I want to know why our ********, ** location is not open 24 hours anymore, but ********** is operating 24 hours. Also, why has the equipment been broken for almost 1 year? I am also concerned about safety. Sometimes, the parking lot is pitch black and has no security onsite. This is asking for a mugging. I have addressed the issues with my local facility, and the issues have not been resolved. I tried to call corporate and was directed to my local club. The only time corporate will answer is if I am late on a payment. Another concern I would like clarity on is if our lease is being renewed or if you're working on finding us another local facility because I am hearing conflicting stories about the gym staying open and closing. Members have a right to know so they can get a heads-up. I want a callback. God forbid if I am ever asked if the facility is up to code because I will tell the truth. Thank you. Mr. *

  Business Response

  Date: 04/22/2025

  Hello ******* *******,

  We have received and reviewed your correspondence submitted to the Better Business Bureau and sincerely apologize for any inconvenience that you may have experienced.

  The complaint has been sent to the General Manger, District Manager and District Repair Maintenance Manager to resolve.  A member of the management team will reach out to you by the end of business 04/23/2025 with a resolution plan. 

  Yours in Fitness,
  24 Hour Fitness Corporate Office
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My gym in **************** closed on February 28, 2025. In October I joined the gym and paid for a full year up front, $341.77. I asked several times and was assured I would get a prorated refund when door is closed. I have not yet received said refund which should be roughly $288. I would like a refund ASAP.

  Business Response

  Date: 04/22/2025

  Hello ******** *********, 

  We have received and reviewed your correspondence submitted to the Better Business Bureau and sincerely apologize for any inconvenience that you may have experienced.

  Refunds were processed on 04/15/2025 going back to the **** card ending in 0480.  Refunds confirmations were emailed to *************************. 

  Thank you, 

  24 Hour Fitness Corporate Office

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear 24 Hour Fitness Management,I hope this message finds you well. I am writing to formally complain regarding the availability and use of the basketball court at your **************** facility.According to the posted schedule, the basketball court is closed 5:30 -8:30 pm Monday Thursday. However, I and several other members have consistently observed ****** basketball team begin using the court approximately 30 minutes earlier than the scheduled time. This has created significant inconvenience for members like myself, who have joined 24 Hour Fitness in part due to access to the basketball court during the hours publicly posted by your facility.This early and exclusive use of the court prevents fair access and diminishes the value of our memberships, especially for those of us who plan our workouts around the courts official availability. Its disappointing to arrive on time only to be told that the court is already in use by an organized group that seemingly receives preferential treatment, I have spoken with staff including Manager Khal regarding the issue and they do not enforce. ****** coaches will blow whistle, yell, and other mistreatment to those already using the court and following posted schedule.We respectfully request that 24 Hour Fitness enforce its posted schedule fairly for all members, and ensure that no team or group is allowed early access unless that policy is clearly communicated to all members and applied equally. This has been occurring since they have been allowing the sharks access and preferential treatment of the basketball court. Thank you for your attention to this matter. We appreciate your commitment to a fair and equitable fitness environment, and we look forward to a resolution that restores access to the basketball court as promised.Thank you for your time. I hope you respect your members times as well.

  Business Response

  Date: 04/25/2025

  Hello ********* ********, 

   

  We have received and reviewed your correspondence submitted to the Better Business Bureau and sincerely apologize for any inconvenience that you may have experienced.

  Notes on the membership show the General Manager reached out to you regarding the times the basketball courts are being used by the Sharks basketball team to resolve the issue. 

  We thank you for being a valued member and wish you continued success with your health and fitness goals.

  
  Yours in Fitness,
  24 Hour Fitness Corporate Office

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the business's response to complaint ID ******** and find that no meaningful resolution was providedonly a signage update was made. It's disappointing to see a business disregard the time and concerns of its paying members. Given the minimal effort to address the issue, I do not feel it is worthwhile to wait for further action, as this response reflects poorly on the company's values and commitment to customer service. Thank you so much ******************** for your time and effort to help me resolve this issue. I appreciate that BBB helps people (the business has been ignoring my concerns).
  
  Regards,
  
  ********* ********
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/2004, I entered into a contract with 24 Hour Fitness that I would pay $20 annually as the membership rate for life. In good faith, I signed this contract at the *******************, ** location. I received a letter dated 3/21/2025 terminating my membership at this rate due to "upgrades." I now live in ********, ** and work out at the *********, ******. The excuse that was used, is just an excuse. The ********* facility has not been upgraded. There is usually one machine that is out of order. There were many years that I did not use the gym facilities, but still paid the annual membership. The contract did not state that they could cancel my membership.I called the number on the letter. It was a "call center" where I left my complaint with the person that answered my call. I tried talking to the managers at both the Lancaster and ******************* locations. Neither could do anything about it.I want 24 Hour Fitness to continue to honor the contract.

  Business Response

  Date: 04/18/2025

  Hello ***** *******, 

  Thank you for your email regarding the membership notification letter you received. Unfortunately, there is no way to continue with your prior membership rate. However, we very much value having you as part of our 24 Hour Fitness community and hope you continue your fitness journey with us.
  
  As described in the letter you received, we are pleased to offer you an exclusive promotional rate of $19.99 per month plus Annual Fee for our Platinum monthly membership the most competitive rate offered by your ******* take advantage of this offer, please refer to the membership notification email you received or visit your local club for assistance. The offer is valid through May 31, 2025.
  
  Sincerely,

  24 Hour Fitness Corporate Office

  Customer Answer

  Date: 04/21/2025

  April 21, 2025

  
  Dear 24 Hour Fitness Corporate Offices,

  
  Both 24 Hour Fitness and I entered into a binding contract for a life time annual membership rate of $20. How can you legally break the terms of the contract? I attend four to seven times per month. Paying $19.99/month is a 1200% increase (which does not even include the annual fee!) That is insane! Please demonstrate integrity and lawfulness by abiding by the contract we both signed. You do not get to legally cancel the contract because it no longer suits you. Thank you.

  
  ***** *******
  

  
  

  Business Response

  Date: 04/28/2025

  ***** *******, 

  We replied through BBB in response to your initial inquiry regarding our decision to exercise our right to terminate your membership. We have requested a copy of your membership agreement for your reference. As outlined in Section 6(f), 24 Hour Fitness reserves the right to terminate a membership, in its sole discretion, for any reason not prohibited by law. 

  Supporting the fitness goals of the communities we service is a pillar of our mission, and we encourage you to review the offer included in our email sent on 03/19/2025 as it represents a strong value relative to our current rates.

  24 Hour Fitness Corporate Office

  Customer Answer

  Date: 05/04/2025

  I signed a contract agreeing to pay $20/year in perpetuity. I paid for many years even when I never went to the gym. Please show me on our copy of the contract where it states you can cancel at any time. 
  There is no cost increase to your company whether I pay $20 annually or $3000 annually. It is not a consumable cost. You do not have any phone numbers listed to talk to actual corporate employees, only people that work at a call center. Please be an ethical and respectable company showing integrity and honorability by upholding a contract that we both signed and agreed to the terms. It is not fair to the client that you want to change the terms and cancel the contract. 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a pro rated refund to my membership due to safety concerns in the facility- I emailed 24 hours and I am awaiting a response. email -Dear 24 Hour Fitness Corporate Team,I hope this message finds you well.I am writing to formally request a pro-rated refund for my yearly membership. Unfortunately, I am no longer able to use your facilities due to a serious personal safety concern. I have recently filed a police report against another member who has been stalking and harassing me. This individual is from the area, and as a result, I no longer feel safe or comfortable attending any 24 Hour Fitness location.Given these circumstances, I respectfully request that my membership be canceled and that I receive a pro-rated refund for the unused portion of my annual membership. I would be happy to provide documentation to support my request, including the police report, if needed.I appreciate your understanding and assistance during this difficult time, and I look forward to your prompt response.Sincerely,

  Business Response

  Date: 04/18/2025

  Hello *** Camara ******, 

  A refund was processed in the amount of $215.91 to original payment method, a **** ending in 0157.  A refund confirmation was emailed to you on that day.  

  24 Hour Fitness Corporate Office

  Customer Answer

  Date: 04/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** Camara ******
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract for a fixed lifetime annual rate of $99/year for 24 hour fitness. I entered into this contract over 20 years ago. I was just notified that as of April 2025 that they cancelled this type of membership. I would like to regain my $99/year term

  Business Response

  Date: 04/18/2025

  Hello **** ***, 

  Thank you for your email regarding the membership notification letter you received. Unfortunately, there is no way to continue with your prior membership rate. However, we very much value having you as part of our 24 Hour Fitness community and hope you continue your fitness journey with us.
  
  As described in the letter you received, we are pleased to offer you an exclusive promotional rate of $19.99  per month plus Annual Fee for our Platinum monthly membership the most competitive rate offered by your ******* take advantage of this offer, please refer to the membership notification email you received or visit your local club for assistance. The offer is valid through May 31, 2025.
  
  Sincerely,

  24 Hour Fitness Corporate Office

  Customer Answer

  Date: 04/18/2025

  I do not accept the response. The deal they offered will be 12x19.99/month=$239.88 plus fees.  My contract is for $99/year for lifetime.  I would like a copy of my contract to provide to an attorney for a possible class action lawsuit.  Thank you 

  Business Response

  Date: 04/23/2025

  Hello **** ***, 

  A request for a copy of your agreement that was given to you on 04-03-2003was submitted.  When the contract is received it will be emailed to you. 

  Yours in Fitness,
  24 Hour Fitness Corporate Office

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am my moms sole caretaker. Shes a widow in her 80s and has early onset Alzheimers. She has been getting charges for a 24 Hour Fitness membership since 12/24. I just now caught it on her ******************** We have filed a dispute for fraud. They are looking into it but say that even if theyre able to settle with 24 Hour Fitnessthey can only credit back some of the funds. I want ALL the funds for every charge from 12/24-4/30 credited back from 24 Hour Fitness. I would like someone to contact me asap to take care of this.Thank you,*****

  Business Response

  Date: 04/18/2025

  Hello *****, 

  Unfortunately, there is not enough identifying information for us to research your complaint.  Please provide, a 24Hour Fitness membership number, the name, phone number or email address that is on the membership.  Once this information is received, we will be able to further research the complaint. 

  Yours in Fitness,
  24 Hour Fitness Corporate Office

   

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Assistance with 24hr Membership Issue BBB I am reaching out to express my deep concerns regarding a 24 fitness lifetime membership, which I have held since 2004, and to seek your assistance in resolving an alarming ************ early April, I paid my membership online, as I have done in previous years. Unfortunately, I did not receive a renewal reminder this time. When I tried to pay online and encountered issues, I visited the ******************************** facility to complete my payment in person. There, I was informed by the manager that my membership had been canceled and that I needed to contact customer service for assistance.Upon calling, I was shocked to learn that my membership could not be reinstated without signing up as a new member, which would entail different terms and payment agreements. I was told that the type of lifetime membership I had originally obtained is no longer offered. This abrupt change is not only disappointing but also appears to breach the contract we established back in 2004.When I enrolled in my membership, I was promised lifelong terms at a nominal fee, and this assurance has been violated. The new conditions they proposed are unaffordable, especially considering I am now a disabled retiree. The prospect of entering into a new contract that could be arbitrarily altered or canceled is concerning and feels unjust.I have written letters to multiple board members of 24 Hour Fitness three weeks ago, with no response, and have contacted customer service, where I faced discouraging treatment. They suggested that if I was unhappy, I could simply leavethis is not a resolution. Given the circumstances, filing a complaint with the Better Business Bureau, as I believe that consumer protection entities should be involved when businesses fail to honor their contractual obligations.I kindly ask for your guidance on this matter.Sincerely,****** ***** *******************************

  Business Response

  Date: 04/18/2025

  Hello ****** *****

  We have received and reviewed your correspondence submitted to the Better Business Bureau and sincerely apologize for any inconvenience that you may have experienced.

  Unfortunately, there is no way to continue with your prior membership rate. However, we very much value having you as part of our 24 Hour Fitness community and hope you continue your fitness journey with us.
  
  As described in the letter you received, we are pleased to offer you an exclusive promotional rate of $19.99 per month plus Annual Fee for our Platinum monthly membership the most competitive rate offered by your ******* take advantage of this offer, please refer to the membership notification email you received or visit your local club for assistance. The offer is valid through May 31, 2025.
  
  Sincerely,

  24 Hour Fitness Corporate Office

  Customer Answer

  Date: 04/18/2025

  
  
  
  I want to express my concerns the contract I entered into with your gym. At the time of purchase, I was assured by your staff that this contract was legitimate, and that your organization would stand by its commitments. I specifically recall being told, "You have nothing to worry about; were a large corporation that seeks the best interests of its members."

  
  I shared my past experiences with two other gyms that underwent changes, and I was reassured by your Fremont GM that your gym is different, stating, "We are not like the flaky or pretend fitness clubs." The name "24 Hour Fitness" implies a commitment to being available for your members around the clock.
  
  Now, I find myself facing a breach of this agreement and an offer for a new contract. Given this situation, it is disheartening to feel that my loyalty as a long-time member is being disregarded. This experience feels like a case of big business prioritizing profits over the needs of individual consumers.
  I am committed to raising public awareness about this issue and the practices that can affect everyday consumers like myself. 
  Thank you for your attention to this matter. I hope to receive a prompt response 
  ****** *****

  
  

  Business Response

  Date: 04/24/2025

  Hello 
  On04/18/2025, we reached out to you in response to your initial inquiry regarding our decision to exercise our right to terminate your membership. We've ordered a copy of your membership agreement for your reference. As outlined in Section 6(f), 24 Hour Fitness reserves the right to terminate a membership, in its sole discretion, for any reason not prohibited by law. 
  
  Supporting the fitness goals of the communities we service is a pillar of our mission, and we encourage you to review the offer included in our email sent on {insert offer date} as it represents a strong value relative to our current rates.

  Yours in Fitness,
  24 Hour Fitness Corporate Office

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 3 day pass and the general manager ***** refused me the 3 day unless I signed up for a membership then and there.She then turned it around and victim blamed me without taking any accountability Review phone conversation where she gas lights and then victim blames with no apology around 1:45 pm on 4/11/25- Wreckless and unprofessional.Harassing.Also spent 25 bucks on ride shares to get there and back to be only be denied entrance and harassed.

  Business Response

  Date: 04/18/2025

  Hello Ser Anzoategui,

  We have received and reviewed your correspondence submitted to the Better Business Bureau and sincerely apologize for any inconvenience that you may have experienced.

  Please provide us with additional information regarding your experience.  ********* did you visit and when? How were you victim blamed?  We are not clear on the phone conversation statement.  Did this occur while you were trying to use the pass at the club?  What constituted the harassment allegation?  

  Thank you so much, 

  24 Hour Fitness Corporate Office

   

  Customer Answer

  Date: 06/03/2025

  Im rejecting their response because I already stated the answers in the first post.
  They didnt read my response thoroughly and are ignoring the facts presented.
  
  This along with below.
  
  Since there senior management is reported to give campaign funds to *** ****, this is extremely important to address when their senior management denies me entrance   Thank you.
  
  ***** denied me entrance to the gym denied me usage of the free 3 day pass offered online unless I paid for a membership first which defeats the purpose.
  I was denied entrance after I gave them my preferred name.

  Business Response

  Date: 06/09/2025

  Hello Ser Anzoategui, 
  
  Your first communication to us was:  I signed up for a 3-day pass and the general manager ***** refused me the 3 day unless I signed up for a membership then and there. She then turned it around and victim blamed me without taking any accountability Review phone conversation where she gas lights and then victim blames with no apology around 1:45 pm on 4/11/25- Wreckless and unprofessional. *********. Also spent 25 bucks on ride shares to get there and back to only be denied entrance and harassed.  There was no indication of what club you visited. 

  Without the information we requested we are not able to research the complaint any further.  

  24 Hour Fitness Corporate Office

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern Dear ******* I am writing to formally file a complaint regarding an unauthorized charge to my credit card after signing up for a membership at 24 Hour Fitness on February 21, 2025.I enrolled in a one-year membership for $296, along with a ***** pass for $30, bringing the total to $326. I initially intended to pay in cash; however, the sales representative, ****, requested a credit card payment, stating it was only needed to keep on file. When I inquired about any additional charges beyond the $326, **** assured me there would be none.However, two weeks later, I noticed an unexpected charge of $59.99 on my credit card, processed by ****. When I contacted the gym to dispute the charge, he explained that it was an annual maintenance fee. I was never informed of this charge during the enrollment process, nor did I authorize it. When I pointed this out, **** simply apologized for not mentioning it earlier.Following this, I escalated the matter to the General Manager, Eeli, who assured me that he would contact corporate and process a refund. However, despite multiple follow-ups, no refund has been issued, and my calls are now being ignored.I find this lack of transparency and professionalism unacceptable. I respectfully request the following:1.A full refund of the $59.99 unauthorized charge.2.Confirmation that no further charges will be made to my credit card without my explicit consent.Please address this matter promptly, as I would like to resolve this issue amicably. I look forward to your response and a swift resolution.Sincerely,**** ******** ************************************** Phone: ************** Email: ********************

  Business Response

  Date: 04/16/2025

  Hello **** ********, 

  We have received and reviewed your correspondence submitted to the Better Business Bureau and sincerely apologize for any inconvenience that you may have experienced.

  All of our memberships excluding limited memberships come with an Annual Fee.  The annual fee comes up on the screen during the enrollment process.  When the National:Platinum Yearly Auto-Renewal contract agreement was entered into a copy of the contract agreement was emailed to you on the same day to be reviewed.  In addition, the agreement also comes with an Authorization for Dues Direct and Annual Fee Payments. Each of our National:Platinum Yearly Auto-Renewal contract agreements required a Electronic Funds Transfer method.  The *** record can be a credit card, debit card, or banking account in order to stay active.  If the *** record is removed from the membership it will go into an invalid payment status, and eventual cancel out.  

  As a onetime only customer service gesture the Annual Fee has been refunded.  A refund confirmation has been emailed to you.  Keep in mind the same time next year, 03/08/2026 the annual fee will be billed as described in the agreement.  Please review the contract that was emailed to you on 02/21/2025 for all of the terms and conditions of the contract agreement. 

  We thank you for being a valued member and wish you continued success with your health and fitness goals.
  Yours in Fitness,
  24 Hour Fitness Corporate Office