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Business Profile

Management Consultant

LionDesk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date, September 11, 2024 The amount of the transaction is $250 I had a subscription with this company since September 2019 for a customer relations management database. I joined a new real estate company in March 2024 that provided free customer free CRM. I called the company and let them know I want to cancel and they advised me that I needed to do it online with their application (APP)When you get online to cancel the subscription, it just spirals and doesnt really allow you the opportunity to do so. Ive done numerous attempts to cancel. I dont know what else to do at this point because I havent used the service in over eight months.This company does not allow you to cancel once they bill you and they do not issue any refunds. I have taken up the photo what happens every time I attempted to cancel.

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription a few months back in September with the account manager who originally set up this account. & was charged another $499 for this year even though I told them I do not want to renew my subscription. The company does not have an active phone number for their billing department only an email that they are unresponsive with. I spoke with customer service over the phone but there was nothing they could do. I was told that I have to communicate via email with the billing department. I need Lion Desk to confirm that my subscription has been cancelled so I no longer receive any charges. I need them to ensure they will not charge me for any services moving forward. I also need a refund for this year as well since I will not be using their services.

LionDesk is NOT a BBB Accredited Business.

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