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Business Profile

New Car Dealers

Toyota Carlsbad

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Toyota Carlsbad exactly 3 weeks ago WEEKS!! And my ac went out today. I called to see if I was able to bring it in and they said I had to wait until Monday. It's summer and around 80 degrees everyday so I was not going to wait that long with no ac in my car. I took my car in and they told me a rock had somehow gotten into my car ac compressor and that the $2500+ 7 year warranty that I paid for wouldn't cover the cost so I'd have to pay $2000+ out of pocket. I literally just purchased this car 3 weeks ago. I shouldn't have to pay anything for something that was their obvious error because they can't seem to figure out how to keep rocks out of an ac compressor. I will make it known to everyone I know not to purchase from this disgusting dealership. They do not care about the quality of their cars nor do they care about their customers. I did not pay thousands of dollars for a new car for it to already have problems 3 weeks into owning it. This is BS. STAY AWAY PLEASE!!!!

    Business Response

    Date: 08/23/2022

    Hi ******:

     

    Again.  This is a very unfortunate situation.  Toyota Carlsbad did reach out to Toyota Motor Sales on your behalf requesting assistance, but that was declined due to this concern being outside influence.  As I mentioned yesterday, Toyota Carlsbad is glad to offer you internal pricing of $1450 to repair the concern.  Another option would be to reach out to your insurance company to see how they can help.

    If you have any further questions, please feel free to reach out to me direct.

     

    *********************************

    Customer Relations Manager 

    Toyota Carlsbad

Toyota Carlsbad is NOT a BBB Accredited Business.

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