Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the order was made on 5/5/2024, and not shipped yet. I have sent two emails for information and called a couple times and left the message for call back. But I got no response. I called again doay, the customer service person named C**** told me she cannot explain the reason to me, and said she didn't get the email or the phone messages. I need a proper explanation of 1. why the order hasn't been shipped yet. 2. why sending emails or left phone messages didn't work.
Business Response
Date: 08/12/2024
We have been corresponding with Mr. ** via email and resent his order to him via FedEx delivery.
The tracking number for his order is *********430 and shows that it was delivered on 6/16/24.
We also issued Mr. *i a 25% discount and refund on his order in the amount of $86.10 on 6/14/24.
We sent Mr. *i an email explaining all of this to him on 6/14/24.K**** ******
Customer Service Specialist
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