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Business Profile

Dry Cleaners

Aiden Dry Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24, 2024, I left a dress shirt & dress pants that my son had purchased on March 9, 2024, at ******* worn once. On May 17, 2024, I tried to pick up my dry cleaning. They could not find it. They suggested I go home & ensure I hadn't picked it up & forgotten. I didn't have my pick-up ticket on me at the time & was told by an employee that if I didn't have the ticket, they couldn't know that I hadn't already picked up my dry cleaning. I came back a few minutes later, after checking my home, with my ticket in hand. They told me they'd continue to search & that perhaps it had accidentally been given to someone else. They took the ticket from me and told me they'd call me back. Today, May 18, 2024, I returned to the store to find out what the progress was. I was immediately shown a stack of transaction tickets showing that their transaction *********** pick-up ticket, which I had just provided them the day before, had been in their May 6th, 2024 transaction stack all along. They say this proves that I had picked up my dry cleaning on May 6th, 2024. I know exactly what I did that day, and it did not involve picking up the dry cleaning, and I don't have any record of the purchase on any of my debit or credit cards. They have a computerized payment system that I believe should be able to show what card was used and the name of the cardholder or if the payment was made in cash. However, I rarely carry cash, so I am certain I would not have paid ********** confident I did not pick up the dry cleaning. The owner is adamant that I or someone else picked up the dry cleaning that day. I am the only one in my household who would've handled this task. The resolution I want is the return of my dry cleaning, a reimbursement of the original purchase, or reimbursement of a replacement purchase. These articles of clothing will be needed within the next four weeks. I am including the ****** receipt. I've highlighted the dress pants and dress shirt in question for your convenience.

Aiden Dry Cleaners is NOT a BBB Accredited Business.

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